The Shirt Plugs Reviews 

365
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality and the fantastic variety of retro and modern jerseys available for purchase. Many consumers also appreciate the responsive and helpful customer support team that quickly resolves issues and answers inquiries. However, some reviewers were not happy with the slow delivery times, noting that orders often took several weeks to finally reach their destination. Some people also felt that clothing sizing can be inconsistent, making it sometimes a challenging guessing game to find the right fit. A few other people also noted occasional issues with custom printing quality on the back of the shirts.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting amazing kits and pristine materials.... See more

Quality

People report positive experiences with quality, highlighting that the shirts are well-made and feature... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as consumer experiences vary widely. While many... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. While some... See more

Customer service

Customers had ambiguous experiences with customer service, revealing a clear divide in opinions. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 3 shirts now from Shirt plugs had an issue with the sponsor on one of the shirts BUT this was sorted with a replacement being sent out as soon as i contacted them. Great shirt quality and curr... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

I loved loved the jerseys I got my dad for his bday! And the customer service and support is amazing!im Definitely ordering all our jerseys from the shirt plug

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(365)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality

So happy to receive my order, everything is perfect, and the quality is great. Quick answer from customer-support on my inquiry, just good service all around.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend The Shirt Plugs

I would not recommend The Shirt Plugs. The quality of the shirt was terrible and nowhere near what I expected. On top of that, the delivery took four weeks because the package wasn't properly labeled, which caused unnecessary delays. Overall, it was a very disappointing experience, and I won't be ordering from them again.

Wish I can give lower than 1 star.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service + product!

Immediate, non-AI customer service. Fixed a mistake I made instantly. Acceptable shipping times during World Cup demand surge. Shirt quality exceeded expectation. Will be a return customer!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

This is clearly a scam

This is clearly a scam, the shirts themselves are clearly fake, which is to be expected given the price. The quality is abysmal however. The size and cut of the shirt feels and wears like somebody with 2 fingers on each hand put it together stay clear unless you want to be disappointed

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Be careful! Payment autovalidated

Attention! My son was looking for shirts and the payment has been validated on my ipad without my confirmation with fingerprint or app. BE CAREFUL. Cancel policy requires 5£ ?!? This website seems not good at all, don’t use it.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Made an order over a month ago, still have not received my shirts. They promised it before the World Cup, but they never came and when I asked them they just said to wait. Then after 3 weeks went by they said they were going to ”re-ship”, but they never sent it in the first place.
And now after they ”re-shipped” it still hasn’t arrived and they won’t do a refund.

22 June 2026
Unprompted review
Rated 3 out of 5 stars

Quality good, shipping time too long

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the jerseys to even get packed and then finally sent out. In the end, it took 19 days to finally receive my jerseys. The other disappointing part of this is almost EVERY time I sent a chat message, I was asked what my order number was. I gave it several times in the same chat, which was doubly frustrating because it was rare to immediately get an answer from the chat session. Always had to wait hours until a reply showed up in my email even though I was trying to chat. Only way I order from this company again is if I’m desperate for a rare kit.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

I will be using shirt plugs again. Quality produce/service.

I will be using shirt plugs again. I’m seeing some negative reviews, mainly due to delivery time. Not sure what people expect… looks like those people are placing orders right before the World Cup when loads of people are trying to purchase jerseys. My 5 jerseys took roughly 14-16 days and I’m extremely happy with that timeline considering how cheap these were. The quality is great.

There was one minor hiccup where I ordered a custom jersey and on the webpage it asks you to enter the “name and number”, so I wrote the players name as well as the word “and” before the number. The jersey ended up having the players name correctly but also had the word “and” in the name plate on the back above the number (I.e. “Pele and” above the number 10). I reached out to Shirt Plugs through IG DMs and got a quick response and they promised to send me the correct shirt.

Looking forward to a future purchase with them again and have already recommend to friends!

19 June 2026
Unprompted review
Rated 1 out of 5 stars

100% a scam website now

100% a scam website now. I placed an order almost a month ago and have received no updates. The tracking says “processing” when I try to reach customer service to cancel or a refund they said it’s shipped and cannot cancel. Nowhere in the tracker does it have any shipping information. It is also way past the expected time of delivery. I have reached out no multiple times with no response.

18 June 2026
Unprompted review
Rated 4 out of 5 stars

3.5 week delivery, Decent quality

Order took 3.5 weeks to Ireland, jerseys quality and sizing good, printing on back of Barcelona 14/15 yellow jersey was lower then it should have been but still decent. 2/5 jerseys were special requests and was very happy.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything is excellent

Everything is excellent, shipment, jersey quality, price... No better place to buy your football memorobilia.
Would recomend to everyone, as i did to my friends.

15 June 2026
Unprompted review

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