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MTN SHOP Reviews 

260
•
TrustScore 4 out of 5

3.9

Industrial Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and originality of the products, often noting competitive pricing and excellent value. Many consumers highlight the efficient and fast delivery service, with orders arriving promptly and well-packaged. People also commend the excellent service, clear communication, and helpful support, especially regarding aftersales. However, some customers also noted issues with order fulfillment, experiencing significant delays in delivery or items not arriving at all. A few other people also felt that products sometimes arrived damaged or incorrect, and reported a lack of updates or slow response times from customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many noting that items are exactly as described... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting fast dispatch and... See more

Order

Users describe ambiguous interactions with order, with some customers praising the quick response and... See more

Service

Customers consistently note positive experiences with service, praising the great communication, tracking... See more

Response time

Customers had negative experiences with response times, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Great customer service from Mirabel. Ordered a flex polisher,it arrived with an issue which was rectified straight away. No quibbles, no I'll refer you to someone else, dealt with end of. Great prices... See more

Rated 5 out of 5 stars

MTN is a great on line shop I was able to get exactly the make and the product I wanted at a decent price and there delivery was really fast and Secure too, Their customers Sevice was superb and the... See more

Company details

  1. Industrial Equipment Supplier
  2. Industrial Area
  3. Safety and Work Wear Store
  4. Safety Equipment Supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.

Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(260)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

All Good

Good price, quick dispatch and delivery which I really appreciated as I needed the tool I ordered quickly to complete a job I was doing.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Good price

Good price, quick delivery, excellent communications.
Promised for three days, recieved next day. Couldn't ask for better.

2 August 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!! Terrible service

Ordered parts there were indicated to be in stock only to be told seceral days later they were not. Then to be told they would be in stock end of week 3 weeks later still no parts and have had to order from else where waisting time i dont have!! Very bad service avoid!!

6 July 2023
Unprompted review
MTN SHOP logo

Reply from MTN SHOP

Thank you for placing your order. We sincerely apologize for not meeting your expectations with your recent purchase. We understand your disappointment and would like to make it right. Please feel free to reach out to our dedicated customer service team at info@shopmtn.co.uk. We are committed to resolving any concerns or issues you may have and ensuring your satisfaction.

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