Shop Miss A Reviews 

Ordered a few times, so cheap and great products. One time a product came broken and customer service was fast and fixed the issue right away.

When I got my package it was raped well. I got Christmas gifts for family. This was perfect. Definitely ordering agin. 👍🏻

- They forgot a pair of earrings in my order and just ignored my e-mail about it. So, I guess be prepared to just not get what you ordered and be okay with that?
- One of the pairs I did get come with a warning label about containing nickel and lead which may cause birth defects. Would have been nice if they put that on the website so that I didn't buy them.
- Quality of the other items was better, but generally hit or miss.
- I ordered from Canada and the shipping makes it not worth it - around $15, plus I even got hit with an extra $12 charge at the post office; unspecified "cash on delivery" charge which I'm guessing was customs-related, but they also ignored the question when I e-mailed them, so I guess I'll never know.
Maybe I would be willing to deal with this site again if I lived in the US, but I'll be shopping elsewhere because for me it wasn't worth it in the long run.

The products are usually really good for the price but the customer-service is horrible!

I ordered a lot of things from them this autumn and one of my items didnt arrive. It was a magnetic palett and they wouldnt ship it to me. They said I could get a giftcard to cover the price but I had bought a lot of single shadows which wass useless and messy without a palett. So I asked if they could pay the shipping since it cost quit a lot to get it to Norway but nah. So if you order from them I really hope that you dont have to interact with the customer-service..

My products arrived within two weeks of placing my order. No complaints about the product quality for the price. I am however shocked at the amount of packaging that was required for three small items to be shipped. It was absolutely ridiculous and unnecessary. In addition, none of the packaging was recyclable. I will be going to my local drugstore for a beauty blender next time and skipping the waste until they fix this.

If I could give them no stars I would. I made an order on November 4th, 2019. In aware of the processing time so the 3-5 business days for processing didn’t upset me. Within this time, that state on their website in FAQ, if you need to change your address email customer service under the subject line incorrect address.

I needing to do so, emailed them not once, not twice, not thrice, but four times!!!!!

Each time I sent the email I got their automated bs email as seen below.

Hello lovely! We got your email (order number) and it is currently being reviewed by our customer support staff! :smile:

Please be advised that you will receive a response within our business hours Monday - Friday between 8:30AM - 3:30PM CST! Be sure to allow 24 to 48 hours for a response.

Thank you for your patience!

IT HAS BEEN OVER 6 DAYS YET I GOT NO RESPONSE.

Not to mention they shipped my order to the incorrect address and charged my card even though I got no response to my emails (I sent at least three more after shipment, making 7 in total).

Their customer service is terrible. Their shipping service is terrible. I will not be spending my money with this company anymore.

I’m going to contact my bank with so the proof and get myself a refund because this is ridiculous.

Customer service is horrible. When there’s a problem or defective item they ask for pictures which were sent . Then they come up with an excuse on how they’re not defective and there’s nothing they can do . Horrible experience time after time. Will never buy again . You are better off going with WISH. 😒

I wanted to buy some stuff from them but then when I got to checkout I noticed that it was not secure with https. Hypertext Transfer Protocol Secure (HTTPS) is used for secure communication. Forget it, wouldn't trust a online shopping site that doesn't use that protocol.

So today I received my order from Shopmissa. I ordered 13 of there AOA faux mink lashes plus a few other items. I received the other items but instead of lashes I got eye shadows instead. I’m scared I will never get my order or get it resolved after reading these reviews. :(

OK so back in April I ordered about five dollars worth of lipgloss and it came within five days of the purchase I ordered it a second time on August 3 I placed the order August 6 the order was confirmed on August 8 the order was shipped out yesterday August 14 I was going through looking for the package I went on DTHL and it says the package was supposed to come Thursday which is today August 15th I tried calling Miss A which they don’t have a phone number they only have email so then I emailed this was the exact email

“Hello my package is still not here it’s been 10 business days since I ordered it and it says “ ready to ship” on the app arrive and I have been looking for this package and no answers the tracking number is _____________” they emailed back saying

“Hello lovely! We got your email (my order number) and it is currently being reviewed by our customer support staff! :smile:

Please be advised that you will receive a response within our business hours Monday - Friday between 8:30AM - 3:30PM CST! Be sure to allow 24 to 48 hours for a response.

Thank you for your patience!

So I’m already mad I don’t have the package but now I’m even more mad because it’s been 10 business days and I have to wait 1-2 more for a response on my email if they add a phone I could just call within the same day I got a notification from US PS saying it would be here tomorrow they could not bring it today because the package was dropped off at the post office to late so this is my second and last time shopping here I sent them a email saying

I Have the eta and update on my package I do not appreciate the lack of customer service and the fact that there’s no number to call if you need help it has been 13 days (meaning 10 business days) since I have been waiting for my package, and it takes 48 hours for response? I did not have the patience or the time for that I was told a time frame my package would come and I was not told there were any delays but my package took 8 days after the order was processed to even give me a tracking number 2nd and last time shopping here

i spent 30 dollars and it has been more than 6 months but i didn't receive nothing!!! dissapointed !!!!!!!!!!

I love them. Everything is full sized and amazing. Fast shopping. No issues at all

If there was a no star that's what I would have chosen. I've been a regular customer and had been purchasing several items. I haven't had any problem until just recently when they sent me the wrong item. I emailed with photos of what was received and ordered. I emailed them explaining what happened and they wouldn't replace it until they receive confirmation that the item was returned. And it was for a $30+ item. It shows that they don't trust their customers. They won't credit the account either unless they receive the item. How dishonest is that? They won't do anything for the customer. All they care about is what's in favor of them.

$200 order placed on 27 May and still not received. I've contacted the shippers (USPS and DHL) and both stated they didn't have the package it was with a 3rd party and requested that I contact the Shop Miss A. I have gone back and forth with Shop Miss A since 12 Jun and they keep telling me I need to wait and refuse to either resend the order or work to locate my package. Don't waste your time with them I will be disputing the order with the bank. Their shipping methods have steadily gone down hill and their lackluster customer service isn't helpful to the customer.

Just received my order today, it took about a month to get here( I live in Jamaica) but everything looked like the pictures but the lashes looked better in real life. I will definitely shop again and keep shopping as long as I can trust you with my order.

Shipping was quick and the quality of the products is amazing for just 1-2 dollars.

Unsaticefied with shipping method package should’ve been here two days ago and I still have nothing g

Im extremely surprised the packaged showed up especially with the items i requested. Again surprised. I read previous reviews inwhich the package didnt show up or was missing items or items were damaged so I was paranoid. But the package came didnt wait to long, I ordered about 22 items and they showed up, and weren’t damaged (thankfully) so overall not too bad for my first time. Would I shop here again? most likely. I do hope that those who had bad experiences with this store get resolved.

I absolutely love Shopmissa. I purchase something at Shopmissa every week, sometimes in-store and sometimes online. I've never had an issue in-store, but I don't usually ask for assistance. I know what I want so I'm good, I just want to shop. I've had a few issues with my online orders, but usually my orders arrive just fine. When I have had an issue with an online order, like a missing item, an incorrect item. Shopmissa goes above and beyond my expectations. Every time, I am happy with the resolution.

Have shopped here many times and always pleasantly surprised about the quality of their products. They have some brands (besides their own AOA brand) that I really like and I have found some absolute gems. Never had any problem with delivery it usually takes upto 12 days to The Netherlands. Also important: affordable shipping rates and very careful packaging.