meraki boutique hw Reviews 

553
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, most reviewers were let down by their experience overall. Many buyers faced significant delivery delays, waiting several months for products to arrive or discovering that orders never showed up. Additionally, people struggled extensively to obtain helpful assistance or meaningful updates when chasing their missing items over time. Getting money back proved equally frustrating, with numerous complaints regarding unanswered refund requests and unfulfilled promises from the team. Some reviewers were happy with their purchases, noting that products arrived safely and looked clean upon delivery. A few consumers also mentioned receiving their packages quite quickly within a few days without experiencing any trouble.

What people talk about most

Order

Reviewers mention negative feedback about order fulfilment, highlighting severe delays and unfulfilled... See more

Product

People report negative experiences with product, noting that items frequently fail to arrive or arrive with... See more

Refund

Customers consistently note negative experiences with refund processes, citing broken promises and severe... See more

Delivery service

Users describe negative interactions with delivery_service due to extensive delays, unfulfilled orders, and... See more

Response time

Consumers find response times to be a major source of frustration due to widespread delays and poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pretty sure this business is a scam- I had the same experience as everyone else below- ordered door numbers in November, contacted them re. whereabouts in December and they said there was a delay. The... See more

Rated 1 out of 5 stars

This is a scam - the website shopmeraki . co (can't actually enter the real website link due to TrustPilot T&Cs) looks legitimate. However when you order, you will be given a delivery estimate. This... See more

Rated 1 out of 5 stars

BEWARE SCAM ! I have ordered some kitchen handles last year for more than £400, never been delivered, sent a multiple emails asking for the delivery. One year after, no handles, no refund and always t... See more

Rated 1 out of 5 stars

Absolutely terrible company. It took months for me to get a return agreed with them, they acknowledged receipt but have never refunded me. It's been 10 months. I'm £600 down. They either ignore me or... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

553 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(553)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrendous company ordered a light…

Horrendous company ordered a light waiting months to arrive to be told that I have to cancel my order wait for a refund still pending. They told me to reorder the light some made up an excuse as to why Ai generated excuse. Foolishly reordered the light 2 months have past and still the same this company needs to be closed!! Shoud not be operating like this. Stay clear people!!!

22 November 2024
Unprompted review
Rated 1 out of 5 stars

I wish I had seen their reviews before…

I wish I had seen their reviews before ordering. I ordered door handles from this company but have not received anything from them and the tracking details do not work. I attempted to email them on multiple occasions and have not heard back.

Do not order from here! They should be shut down!

6 November 2025
Unprompted review
Rated 1 out of 5 stars

I'd give Zero stars if I could

I'd give Zero stars if I could. I spent over £1,000 on light fittings and door handles over 4-orders with Meraki in Jan/Feb2025. 9 months later, we have had 1 partial delivery. I have exchanged 96 emails now and have different responses relating to dispatch issues, commerce website issues. The latest is they now are telling me to arrnage a re-charge via the bank. As the purchases are so historic, the bank can't help. This is criminal, pure and simple.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Ordered a chandelier. No indication it will ever arrive. I have now accepted my money is lost. Please do not order from this scam outfit.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Atrocious

Atrocious. £1000 order and it took 6 months for the items I ordered to arrive and countless emails and back & forth. No indication at all on the website that it would take that long to fulfil the order. Continuous promises of delivery next week which never transpired. The company refused to cancel the order and give me a refund. Asked for a number to call them on to discuss this options and they said that wasn’t an option. Possibly the worst company / customer service I’ve ever had to deal with. Don’t shop here.

15 January 2025
Unprompted review
Rated 1 out of 5 stars

Lack of customer service to return

Need to return some handles as got the product from elsewhere in a more suitable timeframe. Impossible to get hold of any customer service, and currently have had my return cancelled mysteriously.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience - Ordered over 6 weeks ago

Ordered over 6 weeks ago. Package has never been delivered and remains ‘in production’ with no estimated delivery date. Have now had to buy alternatives and found exact equivalents (based on reverse image search of products on Amazon). Do not use this company (the positive reviews are almost definitely fake!!)

8 October 2025
Unprompted review
Rated 4 out of 5 stars

Order received

I ordered from this company years ago with no problem so didn’t hesitate in ordering again. It was only after placing my 2nd order that I saw all the negative reviews so was very worried I had wasted my money.
I have sent several emails for updates and had a quick response each time. Thank you Luven for keeping me updated. I ordered on the 9th September and I’ve received my handles today so I’m relieved.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

I wished I'd come on here before…

I wished I'd come on here before placing an order. Terrible company ran by a man in the UK who just outsources everthing to China. Email responses are AI or outsourced and they dont give any actual updates on delivery dates. I did order a sample which came fairly quickly which misslead me into ordering my full bar order of handles. 6 weeks later and still nothing. looked on companies house, they have hardly any money in their accounts and I would say their website and who they say they work with is slightly fabricated. Use another company.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

I ordered two door numbers over three months ago - they finally arrived today, shipped from China. The quality is appalling: one is glossy, the other matte, and they look cheap and poorly made.

I was drawn in by the slick website and impressive-looking reviews (average 4.8), but only today discovered the real Trustpilot page, where almost every reviewer reports similar or worse experiences.

I’ve requested a refund and will escalate to Trading Standards, Action Fraud, and my card provider (chargeback) if this isn’t resolved promptly.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, waited 10 weeks for a “made to order” product. After many vague email responses from customer service I checked here to see the same story over and over.

They clearly have fake reviews put up here every now and then that then get taken down. I don’t know of anyone that has actually received their order. Don’t believe the great photography and slick website.

Waiting for a refund of hundreds but not expecting it to ever come. We have submitted a case with UK action fraud.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

This company have delayed and delayed our order. Promising it will come soon and it is a COMPLETE SCAM. They are now adding fake reviews that make no sense. DO NOT BUY from them

3 October 2025
Unprompted review

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