Luxium Reviews 1,359

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality, functionality, and attractive design, with many noting that the watches exceed expectations and are well-made to withstand daily use. The buying experience is consistently described as positive, with an easy-to-use website that provides clear product descriptions and high-resolution photos, making the ordering process simple and quick. Many appreciate the fast delivery and the convenience of bundles, which allow for easy accessory purchases. However, some people mentioned issues with product defects, such as watches arriving with faulty displays or buttons that stopped working after a short period. A few other people also felt that customer service was slow to respond to emails and did not always stand by their products, leading to dissatisfaction and a reluctance to purchase again.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the product connects easily, looks... See more

Website

People report positive experiences with the website, consistently finding it easy to use and navigate, which... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality, praising the solid build, accurate tracking, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I originally received my Luxium Stinger watch, it was defective. It had vertical white lines running thru the display. It took awhile to get a response from Luxium, but once I did the replacem... See more

Rated 4 out of 5 stars

After much research into purchase options, I was impressed by what was on offer through this brand. The watch I chose was a good size and not too big like many others. Its features were great but even... See more

Rated 5 out of 5 stars

Bought the stinger for my son after graduation and now he won’t stop talking about it. He loves the tracking features and it’s become a part of his daily routine. Even his friends are asking about it.... See more

Rated 5 out of 5 stars

Had my eye on one of these watches for a while., so I took advantage of the 20% off and purchased the Luxium Stinger. I was not sure if it was going to be available to ship to the U.K. but it is and... See more


Company details

  1. Watch Store
  2. Electronics Company
  3. Watch Manufacturer

Written by the company

At Luxium, we believe technology should be tough, reliable, and accessible. You shouldn’t have to spend a fortune just to get gear that actually works when you need it. That’s why we focus on creating durable, high-performance products that are built to last without the big-tech price tag. Built strong. Priced fair. Made to last. That’s the Luxium standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Cheap Chinese watch. DONT be fooled.

I was sceptical however curiosity got the better of me. All watches shipped out of Las Vegas it says on the website however when I got the tracking details mine was shipped from China. The watch came in an unbranded box which had ‘smart watch’ printed on the front. No mention of luxium. So after looking up “smart watch” I have found the exact same watch on Ali express for £20($26)
Watch is so far working well and the battery life has been great.
So my advise is buy the game watch off Ali express and save yourself some money.
I have since tried to get in touch with Luxium but no response. So I dare say customer service is non existent.
UPDATE. I have sent various emails to this company with no response which again does not fill be with confidence. So if you are thinking of buying from this company DONT!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great buying experience

Great buying experience! Used promo code that actually worked. Watch received fast and is exactly like the ads. Easy setup and works great. Finally a product that is as advertised and actually works as stated. Found watch on Facebook ad. Purchased the Ultra model.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Just ordered so waiting

Found this watch, and ordered for husbands bday, I like it has counting steps and heart rate, we are getting older and it's nice to have this info close at hand,( no pun intended) 😆

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, shipped promptly and the new Ultra is amazing! Had mine in use for a week and still have 78% battery left!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I have learned to be very careful when…

I have learned to be very careful when ordering on Facebook. I have had to wait a month for my product and more than once it never arrived. I like that my watch (the second that I have purchased) ships from USA in 2 to 3 business days.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Not worth money

They claim to give 50$ giftcard - don't belivie it, they don't. Also Smart Watch is really basic and charger terrible in terms of magnets. Not recommend.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Everything about the product was there to see right away. Made my shopping experience extremely easy, quick, and wanting to return soon!

15 March 2026
Unprompted review
Rated 2 out of 5 stars

Update the watch in the app ruins the watch

Got the watch delivered fast, it’s a great looking watch( Luxium ultra) downloading the app was easy. Now on to the bad part, I had the watch for about a week and had to do an update on it through the app, once I did the update the watch went to crap it wouldn’t turn off or reset hardly ever would keep track of sleep or monitor any activity’s . The buttons on the side wouldn’t work. And the company’s customer service takes at least a week to reply to any e-mails you send them. And returning the watch for reimbursement or to get new watch that works ( well I’m still waiting on the e-mail to tell me if I can return it or not) so if you buy one of these watches remember to keep your order number and the watch model you bought because they will ask for that info in the e-mail if you try to return it. I would definitely not buy this watch

12 March 2026
Unprompted review

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