Shop Like You Give a Damn Reviews 

1,263
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stylish design, and comfort of the products, along with the fast and professional delivery service. People also emphasize the responsive and exceptionally helpful customer care team that quickly assists with any questions or order updates. Some reviewers were not happy with sizing inconsistencies, mentioning that certain shoes or boots did not fit correctly or were too large. A few other people also felt that specific items experienced unexpected durability flaws, such as materials wearing out prematurely or components breaking shortly after purchase.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish designs, comfortable fit,... See more

Customer service

People report positive experiences with customer service, often highlighting fast and friendly support, quick... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that shipments arrive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is such a great website for vegans (and anyone buying for them) - it relieves so much stress! It has loads of different brands and some are more expensive than others so check out the sale items... See more

Rated 5 out of 5 stars

I love Immaculate Vegan. It’s my go-to place to shop for work apparel/shoes and casual pieces for my wardrobe. I’ve purchased seven pairs of shoes and they’ve all fit well, been extremely comfortable... See more

Rated 5 out of 5 stars

After I complained about Immaculate Vegan on this site, they responded immediately. So helpful, thoughtful and kind. They have offered to reimburse me for my purchase, which they didn’t have to, and a... See more

Rated 5 out of 5 stars

I didn't receive a order confirmation after ordering a dress and contacted the customer service. Within a couple of hours I got back a very kind helpful reply and the order confirmation! Great service... See more

Company replied


Company details

  1. Online Marketplace
  2. also in
  3. Haute Couture Fashion House

Written by the company

The world’s largest 100% vegan fashion shop: 25,000+ items from hundreds of brands, screened for worker pay, workplace safety & product materials before they get on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,263)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

A much smarter vegan

Gorgeous looking boots! Always loved a simple Chelsea boot but these are easily the best I’ve had.. & of course, the best bit: nobody died in the making of them.
Shipping, packaging, communication, all stressless .

6 stars out of 5 😊

26 December 2025
Rated 1 out of 5 stars

I ordered a gift card for Christmas and…

I ordered a gift card for Christmas and didn't receive till after New Year's. Totally unacceptable.

23 December 2025
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Our gift cards are sent immediately by email at the time of purchase, unless a customer requests delivery on a specific future date. In this case, the gift card was successfully sent automatically when the order was placed, and then re-sent on 30 December and again on 31 December after you contacted us.

Occasionally, gift card emails can be filtered into spam or promotions folders, which appears to be what happened here. We replied to you directly as soon as we were contacted to ensure you received it.

We’re sorry this caused inconvenience over the holiday period and appreciate you flagging it.

Rated 5 out of 5 stars

Nice clothes that wear well.

Immaculate Vegan offers a range of ehtically sourced products. I've bought several items of clothing over the last few years and my son loves those we've given him as presents. The sizes are accurate and the colthes fit well and wear well.

11 December 2025
Rated 5 out of 5 stars

This is such a great website for vegans…

This is such a great website for vegans (and anyone buying for them) - it relieves so much stress! It has loads of different brands and some are more expensive than others so check out the sale items and don't let that put you off. The only minor drawback is that parcels are dispatched and, if necessary, returned, separately by brand.

11 December 2025
Rated 3 out of 5 stars

Quality was nice, returns are hard

Quality of the wallet was nice, but inside zipper pocket was hard to open and my daughter decided the wallet was too stiff and there was only one slot for bills, so the configuration didn't work for her.

It isn't easy to return an item. They are apparently shipped by a third party and I had to search for a customer service address to email about a return, since there's no phone number listed. I returned the item and am still waiting for a refund.

8 December 2025
Rated 1 out of 5 stars

Received a very low quality item for 400+

Received Bence’s bag as a gift. After only 2 months of normal use, it started falling apart.

The bag was purchased for over 400€, which is completely unjustified given the very poor quality.

The issue occurred well within the 1-year warranty, yet no refund or appropriate solution was offered. This is unacceptable and does not meet basic consumer standards.

I am posting this review publicly in the hope that the brand will finally take responsibility and refund my friend, as they should have done from the start.

12 October 2025
Unprompted review
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Hello,

Thank you for taking the time to share this feedback. We’re genuinely sorry to read about the experience connected to this bag and understand why it has been so disappointing, especially given the price and the fact it was a gift.

We want to clarify the situation transparently. The original purchaser contacted us directly within the first year, and we immediately attempted to resolve the issue by working with the brand. Unfortunately, the brand in question ceased trading and entered insolvency shortly after the purchase. Once this happened, there was no longer a legal or practical route to secure a repair, replacement, or refund from the manufacturer, despite repeated attempts on our side.

While this outcome is deeply frustrating for everyone involved, and we fully understand why it feels unacceptable, we were not able to recover funds or enforce a warranty once the seller no longer existed. As a marketplace, we pursued the case for several weeks, escalated internally, and remained in contact with the customer throughout.

That said, we absolutely recognise that purchasing through our platform creates an expectation of accountability. This case has already led us to strengthen our brand vetting, monitoring, and offboarding processes to reduce the risk of situations like this happening again.

We are truly sorry that this experience has caused disappointment and frustration, and we appreciate the feedback being shared, even when critical.

Kind regards
Immaculate Vegan

Rated 1 out of 5 stars

Seller disappeared, no compensation on high value item

Unfortunately I had a bad experience with Immaculate Vegan, which is a pity because I share the same cause as them, but in my opinion they have to mature as a business.

It might not apply to all products as it’s a marketplace, but I’ve bought a product for €400+, which ended up being really bad quality. I reached out to their support within 12 months and it turned out the original seller disappeared, already left the platform, cannot be contacted etc. And Immaculate Vegan states that it’s not their responsibility anymore but the seller’s, so can only offer a promo code for the next purchase.

Where is the Legal guarantee of EU conformity? If you sell in the EU you have to provide a resolution for 24 months(!). What kind of contract did they sign that allows this to happen? Why can’t they charge the seller for refund? Are they really professionals? What kind of customer service this is? So many questions…

Will I go to court for this? Obviously not. But will I buy again? Most likely not, because my trust is gone.

In the emails the customer service person was kind and I appreciate that(even though their communication was slow and I had to be proactive every time and it took 2 months to offer me no compensation). But this business shouts to me that they are not professionals, maybe just in the beginning - still, i would not like to throw my money away like that. Wish them the best to improve, but please change these rookie processes before you lose too many customers and improve quality control of your sellers!!

For the ones buying, I recommend to do your research first, check the brand that is selling, and if they seem trustworthy and proper, then give a try. Otherwise… trust your luck or not.

17 December 2025
Unprompted review
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Hi Bence,

Thank you for taking the time to share such a detailed and thoughtful review.
We are genuinely sorry for the frustration and disappointment this situation caused, particularly given the value of the item and the trust you placed in us.

You are absolutely right to expect accountability, transparency, and clear resolution when purchasing through an EU-based marketplace. We fully understand why this experience damaged your confidence in our platform, and we regret that it reached this point.

To address the situation openly:
The brand involved ceased trading and entered insolvency after your purchase. Despite repeated attempts over an extended period, including escalation at senior level, there was ultimately no legal or practical route available to us to secure a repair, replacement, or reimbursement from the manufacturer. This was not a decision taken lightly, nor was it communicated as clearly or proactively as it should have been.

That said, we fully acknowledge that you purchased through Immaculate Vegan, not directly from the brand. While the legal constraints of a marketplace model limited our ability to refund the full value once the seller no longer existed, we accept that the overall handling of the case fell short of the standard you expected, particularly in terms of response time and ongoing communication.

Your feedback regarding EU conformity expectations, seller accountability, and risk management has been taken seriously. As a direct result of cases like this, we have since strengthened our brand onboarding, monitoring, and offboarding processes to reduce the likelihood of similar situations occurring in the future.

We are sincerely sorry that this experience led you to feel unsupported and disappointed in a platform whose values you share. While we regret that we could not reach the outcome you deserved, we do appreciate you holding us to a higher standard and taking the time to articulate your concerns so clearly.

Thank you again for your honesty and for engaging with us constructively.

Kind regards,
Immaculate Vegan

Rated 1 out of 5 stars
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Hi Louise, we refunded you yesterday but it can sometime take 24-48 hours to process through our payments provider. Apologies for any inconvenience but it should be with you shortly.
Kind regards,

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