Game Lab Reviews 

I wasn't going to write a review but their first bit of correspondence nearly 3 months after my order wound me up.

I ordered two consoles mid November, expecting them within 7 days. This obviously never happened and looking at the reviews, was the same for everyone.

I kept chasing them up via email and their online form to no response. So I started thinking I had been scammed and after 3 weeks I put in a chargeback. Based on my evidence, my bank accepted this.

Come 23rd December to my surprise, they turned up.

The chargeback was still open and mid January my bank contacted me to say Gamelab are disputing the chargeback as the items had turned up. I accepted this and the chargeback was reversed.

I thought this would be the end of this but no, 6 weeks later I got an email from Gamelab, the first time they had ever contacted me, about the chargeback and that I need to pay them!

This company is just dreadful, I will not be using again.

I got a reply 4 days ago asking for my order number and they will try and find out what's going on. Radio silence since. Getting tired of this. About to have my bank reverse the charge.

I ordered two consoles from the website back in January, and they still haven't arrived. I've contacted them three times and haven't received a response. Even when checking the order number, it comes up as "not found."

I ordered my partner the handheld game boy in November for Christmas- plenty of time for it to arrive. Shipped on the 1st December and then shipping never updated at all. Try to contact the company many many times across different platforms- email, Facebook,instagram, phone number. Some of these platforms never got a response or just a generic ai one.
Continued to get advertisement emails and offers.
I finally received a generic email apologising for the delay and therefore they would send me a free gift as compensation.
Well I never received the product and I also never received no free gift. By this point it was a couple of days from Christmas I gave up chasing and went out and bought something else.
I got a refund through my bank as I couldn’t get through to a human to get a refund from the company either.

On the 12/2/2026 I get a email from someone called Luke from game lab (have no idea if it was as a real person tbh) telling me on there records it was marked as delivered yet there has been a charge back through my bank and they wanted to confirm if I got the product and how I was to proceed forwards to pay for the item.
I emailed them back on the same day 12/2/26 to let them know I never received the item, I’ve tried to contact multiple times and in the end yes I got a refund from the bank.
To this date 26/2/26 still no contact back from them and still no item received or free gift.

Absolutely full on scam and shambles.
It doesn’t even deserve one star, the company has shocking customer service and are liers I don’t even believe an item was sent.

AVOID AT ALL COSTS!

Been over a month since they said it was shipped and it hasn't arrived. Tried to send an email back and couldn't because the tracking info they sent me contained a virus

My wife and I order 2 counsle back in January 23, it's now February 25, still not here. Paid extra for shipping tracking dose not work.

**edit
The company sends an automated reply on here to look like they will do somthing more to make sure you get your order but still nothing and still no refund

I placed an order on 17th January and paid extra for protected shipping. I still have not received the item, have not received any emails, and have had no response to multiple contact attempts. The phone number provided does not connect, and the tracking number no longer works on your website.
I have requested a refund multiple times a still nothing!

Ordered a console from them on 2nd February. After a week had passed, my tracking number could not be found and the company did not reply to my email enquiring as to why this has happened.

Consoole was due to arrive within 10-15 working days and I have had no communication regarding this at all.

I recently purchased a console and had a positive experience overall. The team kept me informed throughout the shipping process and notified me promptly when the package was handed over to the local carrier. I also appreciated that they mentioned they were closely monitoring the delivery, which gave me added reassurance.

Customer support was responsive (thou it will take 3-4 days to response), polite, and professional in their communication. It’s clear they value keeping customers updated and addressing concerns in a timely manner.

Overall, I’m satisfied with both the product and the service provided.

Delivery? Now 1 month late and still counting.

I bought four consoles in November they were supposed to be 15-day shipping the items didn't ever show up until January. I had reached out multiple times and received no response. I finally had to put a stop pay on my payments, and that's when I finally received a response. The items showed up in January. They are cheap knockoffs, two of them the buttons don't even work. This is a grimy company you should stay far away from.

Ordered at the start of November 2025, the items never showed up, so I charged back via my bank, they reached out assuring my that my items were delivered despite me telling them that they didn’t arrive. I went back and fourth with support for over a month and go nowhere to the point they just stopped replying to my emails, fast forward to the end of February 2026 and they are saying my item was delivered and asking if I’m going to pay for it. Not only do these guys not care but they clearly do not have time for your support requests, or to offer any form of reasonable service it seems. Way beyond a joke at this point and for them to be asking me for money 4 months after my order date which never showed up, is frankly a joke.

Generic response, don’t reach out to their support team, they don’t contact you back unless it’s after 3 months of your item not arriving and them asking you to pay for it still. These guys are actual morons.

Amazing product my husband loves it. Did come way later than it was ment to arrive to a point of a refund issue had occurred. But when speaking to the company direct the were very helpful and understanding whilst providing clear steps on how to resolve this issue. Overall great small business to get behind

PRETTY SURE I JUST GOT SCAMMED!!! I placed my order 02/07, the next business day being 02/09. Since 02/09, when I enter my provided tracking number, it continues to say “Info Received.” When Support was still responding to me, they did say that my package “is now with the courier, and is on its way.” They also stated that “the tracking should update shortly as it progresses through their system.” So I’m just a little confused. Will I be receiving a new tracking number then?? Another issue being that I paid extra for Priority Shipping. This stated that by paying extra, my package would be delivered between 3-10 business days. We are now at Monday 02/23. It has now been already 11 business days. When I put my order number in, it STILL says “Info Received.” Support refuses to answer ANY of my questions! I’ve emailed them at least 4-5 times since they last responded, and NOTHING!!! So I just wanted to let everyone know that “support” is nonexistent!!! And also, if you buy from Game Lab, you’re most likely going to get scammed (as it seems like I am).

How does anyone get in contact with gamelab. I've been trying for days and my emails just bounced back .saying they my email has a virus.

If you - like me - came to this page fearing you have been scammed, then I can reassure you that you probably haven't. However you are dealing with a company that have had massive issues with struggling to fulfil orders (particularly around Xmas time), and I get the impression are only now recovering.

If written on Xmas Day, this would have been a one star and *AVOID - SCAM* review without question.

At that stage my order was 3+ weeks late, the delivery status stuck on 'Order Ready', and worst of all the publicly available email was bouncing back and the phone number dead.

Other reviews on Trustpilot seemed to confirm that I'd been scammed, and to make matters worse I was getting endless targeted ads on Facebook from Gamelab which had the cheek to address accusations that they were a 'scam'. I thought not only were they scammers, but they were brazen about it.

To my surprise - in the new year, after a chargeback had been processed by the bank, the console arrived, some 5-6 weeks after order date. A few weeks later, their customer service (at the previous failing email address) got in touch to query the chargeback.

By this stage I'd already ordered another console as an Xmas gift to my partner, but rather than send it back I decided to negotiate paying 50% of the fee, which they quickly agreed to. I'm sure I could have ignored the emails and paid nothing but felt better to resolve amicably.

As a result of an eventual courteous exchange, and the fact that the console does indeed exist (I can't attest to its long term quality but girlfriend seems happy enough!), I will generously grant a 2nd star.

But this isn't exactly a hearty endorsement if you are considering placing an order with this company.

We got our items as ordered, though it took 4-5 weeks.
The company seems to have had a lot of orders as was Christmas time and hence had difficulty in communicating back, but in the end it appears the company is working hard to rectify this.

Support unresponsive. Even after 3 months still no reply.

Honestly this is the best thing for your nostalgic fix. It's honestly more convenient and less expensive then trying to hunt down a system then finding the games (especially pokemon) the colors are vibrant the battery lets your play for hours! The owner is super nice and will get back to you in a snap if you are having an issue.

I paid for the faster protected delivery and still have not received my console after 15 days, I messaged them to ask for updates and received nothing, the tracking link I received for confirmation of purchase no longer works which now looks like a scam to me.