Shopee Reviews 

Item is not deliver despite the customer service usual assurance (programmed template) answer.

-Long short story-
Item supposedly deliver on 9th Jan 24. status kept changed from "parcel is out to delivery" > "driver failed to deliver on time" > "parcel has arrived at sorting facility" > rinse and repeat with no ending cycle. Delayed and delayed, and finally it led to "PARCEL LOST" after 14 days. Not sure how they handle it though.

My other parcel confirm have the same fate, status kept rinse & repeat.

Customer service only repeat delivery status that is already shown on the app. So its kind of pointless to ask?
For eg.
App status: "your parcel is out for delivery"
Cust svc: "we know that you are frustrated blah blah blah... please rest assured that your parcel is out for delivery blah blah blah"

Other issues inquiry is still ok i guess but not really helpful for delivery issues.

Good job SPX

Appalling customer service support from Shopee, Singapore bought a product a shampoo and it arrived with about 8 weeks left before expiry. The advert has no clear reference to any expiry date but Shopee apparently support their vendors with this kind of unscrupulous advertising and not their customers. Obviously only money matters and not ethics or responsibility. I would suggest to delete the app, as I will, and use a more honest service provider.

I was expecting my item delivery that was supposed on 16th January. It didn't come. Latest status they will re-attempt to deliver in 24-48 hours. Today is 21st January obviously 48 hours has passed and I still haven't received my item. Tracking number SPXSG042716415401. I've been asking them over and over via email, internet chat and facebook messenger and all they said they are sorry, apologise, checking with relevant team YET they can't give me actual date on when I can finally receive my item. Very very bad customer service from Shopee Singapore and Logitech Official Store. In the end I submitted the case to Small Claim Tribunal and expected date to attend before the Registrar of the Small Claims Tribunals will be on February 13th 2024. I encourage those who are having issue with Shopee delivery do the same. They don't value our time and money and take our loyalty to them for granted.

I indicated my date required for item (2 days after indicated delivery date of 10 Jan on Shopee platform) and logged a case to customer service when there was a 1 day delay on 11 Jan. A subsequent check was made 12 hrs later to confirm expedited delivery is arranged.

Due to nil delivery on 12 Jan, the case was logged for refund which was cancelled twice. Delivery was then logged with new instructions to leave at doorstep, which wasn’t applicable to this delivery due to the bulky nature.

I have clearly not received item despite promise by Shopee customer service agents Nick and Sophie. Bringing this up further if no appropriate management of the incident.

SHOPEE SCAMMING SELLERS!!!!!! AVOID BY ALL MEANS

Hi, I think I am getting scammed. I am unable to withdraw money (the crypto). So basically you are running a 'shop' on shopee for them. You get money by listing products that are from shopee and paying the 'supplier' forward you don't have to stack an inventory. We are the 'middleman'. You will get 'orders' of customers, when there is an order you click on a button to 'process' the order. When the order is processed you can see 'addresses' and the 'name' of customers. You can also 'follow' the package. After 4-5 days you will get your money (usdt) back into your wallet and get around 20% profit. For example you get an order for a electric kettle that is 200usdt you pay 200usdt and after 4-5 days there will be 220 USDT. The thing is you don't have the keys of your crypto wallet that are on 'shopee'. As you are made to believe that you can make more sales on Shopee as a midleman and get more profit you will note that the more USDT you deposit the more orders you get. I have sadly already put more than $14 0000USDT in it (Total investment and profits being currently well over $36000USDT after aving so amny sales). I withdrew only $680 and was hoping to withdraw more then they kept blocking my withdrawals. The weird part is that they let me withdraw the small amounts which are below $1000 but when you try to withdraw a large amount say $5000 they won't let you and the moment they realise you have a lot of profits in your wallet they bring in a very big order which will be more than what's in your wallet. They do this deliberately so that you keep pumping more money into the system BUT you won't be able to take out a penny. Theyhave a way to manipulate the system and are waiting for me to deposit more money in to fulfil pending orders. Their Customer Service do not help and work with Shopee to frustrate all your enquiries and they offer no solutions to any enquiries you make. Their user interface is very restricted and they control everything behind the scenes as you can not control anything as the seller. If an order is not processed within 72 hours they will freeze your shop and have to pay 1001USDT fo re-open it , but still even after paying the money you Shopee Wallet will only be unfrozen after 3 days. Even if you want to withdraw the money they will make sure you won't get any access and if you happen to have any money in the wallet and there is a pending order to be fulfilled , they won't let you withdraw anything. I am sure their systemis more of a Task Scam. They will bleed you dry and take every penny out of you. I am convinced I won't see any penny and I have to accept that my money is gone. AVOID!

Cannot deliver at prime location residence address in Central Singapore.
Very poor customer care and delivery service.

Bought an iphone during 12-12 sale. Status states that it was out for delivery since 19 December. Until then, no status update whatsoever. Tried talking to live agent but they only gave robotic answers which were not useful at all! Poor accountability and poor customer satisfaction! By the way, as of today, I have not received my iphone yet. SPX has already sent me a WhatsApp message to respond as to whether I've received the order. How ridiculous!

Bought 3 items from a seller, Zhuang1.sg but delivered 2. Seller did not sent confirmation upon payment. Shopee is of no help even after explaining to them the issue. I am not buying anything from Shopee anymore. Not safe.

Beware!

Shopee was fine for years. Pretty reliable... until mid November 2023 or so. Then went down the toilet due to SPX failures. I've had 7 delivery failures+delays in less than a month, ALL BY SPX. Right now, 2 new packages are stuck in limbo, BOTH BY SPX.

SPX, Shopee's own in-house delivery service is the worst of the worst I've experienced in Singapore in past 5 years, at the very least. No accountability, no way for customers to resolve delays or lost parcels. Worst, they're FORCING sellers to use SPX; sellers cannot choose to avoid that crap service, so now both sellers & buyers are suffering.

Customer service is incompetent, uncaring, and on FB messenger, downright RUDE. They've quietly removed their hotline number from Shopee app. Live agent is unreachable through the app. If you leave an enquiry, you'll get a robotic reply with zero resolution on email. Oh and sometimes they'll promise voucher compensation which wouldn't come unless you repeatedly email them for days.

Yes , I now do agree with the negative reviews here. Bought an item from a reputable seller. However , the app tracking status states parcel was sorted to another driver in charge of a different route on 14 December which was the delivery date.

After emailing their customer service numerous times , a reply came from among a sea of standard replies stating above reason and mention will expedite delivery within 1-2 working days.

However , till date on 17 December there is no delivery of the parcel despite chasers sent to them and as expected , a standard reply from their customer service. Zero replies. Would encourage unlucky shoppers like me to lodge a police case to safeguard yourself against such bad processing policy and treatment.

Lesson learnt, do not shop at Shopee ever.

Terrible mindset and training from Shopee. Forcing ppl use their own deliver the Shopee express, which don’t pick up, deliver but keep lost, damage and steal. Then when seller and buyer request to change courier, they lie and don’t allow to change.

One of the worst marketplace that doesn't support sellers. Our team processed all customers orders within 1 working day but Shopee delayed our customer's delivery by 10 days. Our store then received a 1-star rating from this customer and we requested Shopee to remove this review, all they kept mentioning was to get buyer's consent. Question is, are we supposed to do damage control on behalf of poor service created by Shopee? Definitely a system flawed company that doesn't support sellers, leaving sellers to leave with no choice and to leave their marketplace.

Shopee allow their shopee express courier to fake tracking information based on whether you reply to their courier's message. i was at home the whole time waiting for the parcel to be deliver since its out for delivery just to be hit by recipient not at location as i did not reply to the courier message as the number is not in use. Wasted buyer's time and no remorse from shopee and courier so beware of the fake tracking and lies by the courier who does not even deliver and accuse of recipient not at home not once but twice. Customer service officers also worse than bots and anwser with template anwsers not related to questions asked.

super dissapointed and crap delivery system

I'm incredibly upset with the customer service I encountered. I bought a product at a discounted during 1111 events in low price, then Shopee cancel my order. When I asked for an explanation, they initially cited an incorrect address. However, despite providing evidence to the contrary, they then claimed the packaging of seller didn't meet their requirements, leading to the cancellation. My complaint to customer service resulted in a generic response with no specific details provided. Adding to the frustration, there was no willingness to offer compensation. This entire experience has been thoroughly disappointing. It seems like they encourage customers to reach out publicly, but behind the scenes, they provide unsatisfactory answers just to silence the issue.

I triggered a cancellation before seller shipped item but was refused despite item only being shipped 9 days later. Despite all the talk about buyer protection, after assuring me I could return a totally untouched and unopened item for a full refund, they sided with the seller and the seller kept both the money and the items.

Rubbish customer service .
The drop off points POC was happily talking outside and told me to leave my package at the table and eventually they did not scanned my package and cause the order to be cancelled . Now 3 of my package when missing , they even ask me to show proof . How am I able to show proof to them, am I suppose to take every single picture at the drop off points every time ?

Im so angry with shopee customer service, however they is no channel can lauch the complint. They simply close my case after i reported missing item. Is like a robot reply. Ask proof then close case after 2 day even proof is given. This i 2nd happen time to me. After i seeing shoppe rate in here, i guess i know why. Shoppe not concern the buyer at all and they not care client feedback cause they not even open a channel for client to feedback. Is a mistake to continue use shopee. Should banned this platform. Luckily i never buy expensive thing in this platform.

Very bad experience. Status indicate delivered but in actual fact, I didn't receive the item.

Shopee promo is Gimmick and cheating!
1724650647859114044 shopee case number

2023 On 1111, i purchased a monitor light with no promotion price, but I saw the Shopee 30% unlimited coins cashback. Before i made my payment, I saw the cashback amount was around 1019 coins appeared and started to click payment. Unfortunately, i didn't do a screenshot at that time, and I don't know if anyone will do that.

Yesterday 15/11 when I clicked "item received " and found out there, the 30% was not credited into my account. When I brought up this issue, the team replied that I didn't apply for the cashback! How could it be, the item there is no promotion price and the only promo is the 30% unlimited coins cashback. Do you think I'm so stupid that I didn't apply the cashback? Or can i ask the public, will you apply the cashback if you were me when the item has a 30% cashback?

* Earlier, there were twice that i made reviews for the items I purchased, but the coins were not credited into my account!

Now i had requested a return and refund of this item!

Already info the seller Baseus, they mentioned if item open they will lodged police report?!

May I asked the public, when you received an item delivered to you, do you open and checked all accessories must be inorder before you click item received?

Standard replied from Shopee to ppl that made a complaint is useless nothing has been done!

Seller sent me the used battery(should be band new). I returned item to shopee warehouse. Shopee informed me the refund will release to me.
After few weeks, Shopee inform me the seller did not receive item. Now I lost money and shopee do not take any responsibility.