This is by my favourite clothing brand and app. Every piece I buy gets endless comments, the delivery is quick (enough), the return process is so easy and at times they’ve even let me keep items for f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sarah was absolutely brilliant in helping me return my order after missing the timeline! She was quick, efficient and incredibly helpful. She understood my situation straight away and resolved my issu... See more
Company replied
I was able to find and access customer service chat line quickly, after having my Cider package stolen. Response time was quick! They offered 100% store credit refund, or to resend the package. I opte... See more
Company replied
I haven’t received my order yet, but oh my gosh! Costumer support has truly been so very helpful! I made an order for my elopement dress with heels, a dress for my fiancé’s BCT grad with cute flats an... See more
Company replied
Company details
Written by the company
Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
Contact info
Hong Kong
- hi@shopcider.com
- shopcider.com
4.5
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
worked really quick on handling a…
worked really quick on handling a package that never arrived. I have never been so satisfied with customer service than with cider.
1 September 2026
Unprompted review
Reply from Cider
Thank you so much for your kind words — they truly mean a lot to us. We're so sorry that your package didn't arrive as expected, but we're really glad that our team was able to step in quickly and help make things right. Knowing that you've never been so satisfied with any customer service before means the world to us. We'll keep doing our best to deserve your trust. 💕
Good service to
1 September 2026
Unprompted review
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're glad to hear that you had a good experience with our service. We'll keep working hard to make every interaction just as helpful. 💕
Quick and easy customer support with…
Quick and easy customer support with helpful answers.
1 September 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad to hear that you found our support quick, easy, and helpful. That's exactly the experience we aim to provide. We look forward to serving you again whenever you need us. 💕
Reply from Cider
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you found our customer service helpful and responsive. Your satisfaction is important to us, and we look forward to welcoming you back again in the future. 😊
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're glad to hear you found our team friendly and responsive. That's exactly what we aim for. We look forward to serving you again soon. 😊
Excellent customer service
Excellent customer service. Very efficient in resolving my issue this evening. Thank~you
30 August 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad we were able to assist you quickly. Your satisfaction means a lot to us, and we look forward to serving you again soon. 😊
Reply from Cider
Thank you for your lovely words — we truly appreciate it. We're so honoured to be your favourite store, and we'll keep doing our best to deserve your love. 🍎
Clothes are cute and some items are…
Clothes are cute and some items are greag quality. Customer service is helpful especially when I missed a return window they worked with me.
30 August 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad to hear that you love our styles and that our team was able to support you even beyond the usual return window. We always try to be as flexible and understanding as possible, and it means a lot to know that you felt well taken care of. We look forward to having you back again soon! 💕
Awesome product
I just received the products from here,
Quality of the cloth and designs are so amazing!
Definitely worth buying!
30 August 2026
Unprompted review
Reply from Cider
Thank you so much for your lovely feedback — we truly appreciate it! We're absolutely delighted to hear that you love the quality and design of your new pieces. Knowing that you find them definitely worth buying means the world to us. We can't wait to have you back for more! 💕
Customer service is excellent I got a…
Customer service is excellent I got a response within 1-2 minutes with a direct response.
31 August 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad to hear that you received a quick and direct response from our team. Providing clear and timely support is exactly what we aim for, and your words mean a lot to us.
We look forward to serving you again soon! 💕
The agent was helpful and resolved my…
The agent was helpful and resolved my issues
30 August 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad to hear that our agent was able to assist you effectively and resolve your concerns. That's exactly the experience we hope to provide. We look forward to serving you again soon! 💕
Customer service was helpful when I got…
Customer service was helpful when I got to talk to someone
30 August 2026
Unprompted review
Reply from Cider
Thank you for your honest feedback — we truly appreciate it. We're glad to hear that our team was helpful once you connected with them, and we completely understand that reaching a real person can sometimes take an extra step — we're actively working to make that process smoother and more direct. We hope to serve you better and faster next time. Looking forward to having you back! 😊
Everything so cute and easy to use app
29 August 2026
Unprompted review
Reply from Cider
Thank you for your lovely feedback — we truly appreciate it! We're so glad you love our styles and find the app easy to use. We'll keep working to make your shopping experience even more enjoyable. Looking forward to having you back soon! 💕
Customer Service is always helpful
Customer Service is always helpful, i’ve bought from cider a few times and everything in my order always arrives and in great condition! Luna helped me on this recent customer service interaction and was great.
29 August 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad to hear that you've consistently enjoyed your experience with us, from delivery to product quality, and that Luna was able to make your recent interaction even better. We'll be sure to share your kind words with her — it will mean a lot to her and the whole team. Thank you for being such a valued part of the Cider community. We look forward to serving you again soon! 😊
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're so glad to hear that you had a great experience with our customer service team. We look forward to serving you again soon! 💕
I have being using cider from more than…
I have being using cider from more than two years, it’s really amazing how everything is perfectly fitted and the fabric is always good quality.
28 August 2026
Unprompted review
Reply from Cider
Thank you for your continued trust — it truly means a lot to us. We're so glad to hear that our fit and quality have consistently met your expectations over the years. Knowing that we've earned a place in your wardrobe for so long is the best compliment we could ask for. We look forward to being part of your style journey for many more years to come! 😊
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're so glad to hear that you had a top-notch experience with our customer service team. That's exactly what we aim for.
We look forward to serving you again soon! 💕
Reply from Cider
Thank you for your kind words — we truly appreciate it. 😊
We're so glad to hear that our team was both great and super helpful — that's exactly what we aim for. We look forward to serving you again soon! 💕
Reply from Cider
Thank you for your lovely feedback — we truly appreciate it. We're so happy to hear that you had such a wonderful experience with us. We look forward to welcoming you back again soon. 😊
Radiant assisted with my refund
27 August 2026
Unprompted review
Reply from Cider
Thank you for your feedback — we're glad to hear that Radiant was able to assist you with your refund. We'll be sure to share your kind words with her. We appreciate your support and look forward to serving you again in the future. 😊
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