I was concerned at first because of 3-5 business day deliveries. After 7 days I had to email Carbinox, that took 2-3 days for response so I emailed again, got a response, finally got my watches after... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the Blaze S, the packing was put together extremely well. The watch is absolutely amazing. The screen and size is perfect and crystal clear. Set up was very easy and simple. Highly recommend... See more
There was a slight hang up with shipping. When I contacted customer support, they immediately took care of it and sent me a replacement within a day. Watch showed up a couple days later and I’m very i... See more
Company replied
I’ve only just received my Carbinox. The shopping experience & delivery was seamless. Package was top grade with contents well protected. Will review again after a few weeks of use.
Company replied
Company details
Written by the company
We are a company dedicated to building rugged smartwatches and outdoor gear that last a lifetime, all at a fraction of the cost compared to others. Our mission is to provide a durable solution for those who want to stay connected, even in the most extreme conditions. Having sold over 300,000+ smartwatches nationwide, we confidently position ourselves as the solution for the American hard worker who wants to stay connected, even under the most extreme conditions. All our smartwatches are constructed from durable materials such as metal, aluminum, and zinc alloy. They feature waterproof technology, meet U.S. military standards, and include Bluetooth calling and health tracking among their capabilities. Carbinox has been featured in Yahoo Finance, Digital Journal, TechBullion, and more. From humble beginnings with an eye on the future, Carbinox is set to revolutionize the smartwatch industry.
Smartwatches built to work as hard as you.
Which is why we offer Lifetime Warranty in all our products.
100% Coverage for peace of mind and always putting our promises where our mouth is.
Contact info
Miami, United States
- info@shopcarbinox.com
- shopcarbinox.com
4.6
Excellent
4K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great looking watch and showed up quick
13 May 2026
Unprompted review
Reply from Carbinox
We are glad we could provide a great experience for you
I've only had the watch for a day
I've only had the watch for a day. But the first thing I noticed was the weight you can feel that it's well built not plastic junk. So far I'm impressed and will update if that changes but I doubt it will
13 May 2026
Unprompted review
Reply from Carbinox
We truly appreciate your support and hope it keeps exceeding expectations!
Reply from Carbinox
We’re proud to have met your expectations.
Excellent smartwatch
Excellent smartwatch! I really like the look and feel of it. The customer service is awesome and made sure I have enough chargers
13 May 2026
Unprompted review
Reply from Carbinox
Thank you so much for taking the time to share your review!
Reply from Carbinox
Thank you for your support
Finally, here.
My order showed up today. 5/16/26 Everything looks as advertised. It would be helpful to know when the orders are delayed for one reason or another. Other than that, I'm excited to try them out. I got one for me and one for my son.
13 May 2026
Unprompted review
Reply from Carbinox
We sincerely apologize for the frustration and confusion with your order experience. We understand how concerning shipping delays, unclear tracking updates, and automated responses can be, especially when you’re waiting on important updates. Your feedback is incredibly valuable, and we’re sorry this has caused such disappointment. Please reach out to us directly with your order details so we can take a closer look and help resolve this as quickly as possible.
Watch is great for the most part
Watch is great for the most part, besides the weather always needs reloaded for accurate temps.
13 May 2026
Unprompted review
Reply from Carbinox
Thank you for your great review!
I ordered watch bands and they sent the…
I ordered watch bands and they sent the wrong one , they had me take pictures of the wrong band and proof of my order and then send it back. After sending it back to the address they sent with there return label they are saying they never received it evan after they sent me the tracking number with confirmation that it was delivered to the address on their return label. Now they don’t respond to emails about either sending the band I paid for or refunding my money . Do not recommend doing business with this company as they do not stand by their mistake. Can’t imagine if there was a problem with my watch how they would handle a warranty issue .
13 May 2026
Unprompted review
Reply from Carbinox
We’re very sorry to hear about this experience. After following the return instructions, providing the requested photos, and using the label provided, you should have received clearer support and resolution. We understand how frustrating this must be, especially with confirmed delivery showing the package was returned correctly. Your concerns are completely valid, and we appreciate you bringing this to our attention. Please contact us directly with your order and tracking information so we can review this thoroughly and help resolve it.
Shipping was timely and the updates…
Shipping was timely and the updates were nice to get. The discounts are what helped me buy the watch, can't wait to start using it.
12 May 2026
Unprompted review
Reply from Carbinox
Thank you for your wonderful review!
Buy this watch!
You would never believe what I've seen these watches go through at the steel I work in (several ofnus wear them). I've never seen one break. I always wore G Shocks because they're so durable. G Shocks don't compare anymore. The future is upon us I guess. How tf do they not break?!? Just buy one
14 August 2025
Unprompted review
Reply from Carbinox
Hearing Carbinox hold up in that kind of tough environment means everything to us. We truly appreciate your support and are honored to earn that level of trust!
Sturdy Watch and Smooth interface for…
Sturdy Watch and Smooth interface for the quality. Fits great and very durable for any First responders.
12 May 2026
Unprompted review
Reply from Carbinox
We’re thrilled to hear from you and look forward to continuing to serve you.
The watch is really good looking
The watch is really good looking. Many features available with the touch of button. Another great feature of this watch is that you have access to dozens of different watch faces in the app!
12 May 2026
Unprompted review
Reply from Carbinox
We are truly happy you enjoy our watch
Very nice product without breaking the…
Very nice product without breaking the bank. The shipping was rather quick.
I'm starting to really get into all the apps on it on day 2.
I'm looking forward to see the full potential.
12 May 2026
Unprompted review
Reply from Carbinox
We’re glad you’re enjoying the value, fast shipping, and exploring everything your watch has to offer.
Ordered a watch on 5/1
Ordered a watch on 5/1. Received a tracking number on 5/4. Item still has yet to ship even though I had paid for USPS tracking 3 day delivery. Now 5/12 have not received a single email update back after sending 2 to get a update. One was last week and another today. It is very frustrating considering I don't ever buy anything for myself, then this happens. Waiting a few days if no response disputing the charges.
12 May 2026
Unprompted review
Reply from Carbinox
We understand how disappointing and frustrating this must feel, especially when this was something you were excited to finally get for yourself. Delays beyond the expected shipping window, limited tracking progress, and lack of communication can understandably cause concern. This is not the experience we want for our customers, and we truly appreciate you sharing your feedback. Please reach out to us directly with your order details so we can review what happened and help work toward a resolution.
Ordered from Amazon
Ordered from Amazon. Syncing to phone was easy. Many appearance screens to choose from. Liking the watch a lot so far
12 May 2026
Unprompted review
Reply from Carbinox
Thank you for your generous review
Great quality product
Great quality product. Everything you expect it to be.
10 May 2026
Unprompted review
Reply from Carbinox
We're happy to know we could provide you with a positive experience.
Excellent product!!!
Excellent product!!!! Success my expectations. Easy to set up. Excellent quality. Came before programmed day!! Completely satisfied, and highly recommended!!!! 5 stars!!!
11 May 2026
Unprompted review
Reply from Carbinox
We’re so glad you had a good experience with us.
The packaging was top of line
The packaging was top of line. Very sturdy and awesome rugged watch. I also bought the blastbeams and wallet 5 stars on all.
11 May 2026
Unprompted review
Reply from Carbinox
We're grateful for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.