First time using company, ordered 2 Ansell LED batten fitting . Genuine products arrived within a day of order, well packaged and secured within a larger external box. Purchase went smoothly. Really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The hot water heater I needed was on back order, but I decided to take a chance anyway and order by 4pm Friday, hoping it would truly arrive by Thursday as stated. I phoned on Monday to confirm this a... See more
Company replied
Replacing basic plastic SWA cable connectors, with professional standard boxes from Pratley. Shop4 for electricals had the best price deal for the items needed. The order was over £100, so the trac... See more
Company replied
Had what I needed in stock, was all of good quality at a good price, best bit was next day delivery! The delicate goods were well packaged but not excessively so!
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Equipment Supplier
- Heating Equipment Supplier
- Hot Water System Supplier
- Lighting Wholesaler
About Shop4 Electrical
Written by the company
Calling all electricians! Meet your new homegrown Superhero Shop4 🦸♂️
Your online electrical wholesaler for commercial and residential electrical supplies.
Because you deserve a superhero partner who truly listens and has your back from project start to powered-up finish. Your electrical success is a Shop4 mission!
Shop4 offers great discounts on electrical products to help you complete projects, big or small, on time and on budget.
Shop4 has you covered with over 15,000 electrical products across 200+ brands.
The range includes:
Explore user-friendly Shop4 website with organised categories, a search function, and quick order by product code.
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Next-day delivery anywhere in the UK - on most of the products.
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Free delivery on orders over £100 ex VAT- on the UK mainland.
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In-house customer service team - reach them by phone, chat, or email.
Contact info
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first order of cable arrived…
My first order of cable arrived damaged. I called and emailed the customer service team, and they resolved the issue straight away by sending a replacement cable the very next day. The problem was dealt with incredibly quickly, and I was very impressed with the level of customer service.
20 July 2026
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Found exactly what I needed.
Found exactly what I needed. Decent range of products and quick delivery although postage seemed a little high for a small package. Otherwise all good.
10 July 2026
Reply from Shop4 Electrical
Hi,
Thank you for your 5 star review and kind words regarding the ordering process and service.
We look forward to helping with future orders
Kind regards
Shop4Electrical
Pleasure to order from
Super fast delivery and the products were in stock. The pricing is great.
10 July 2026
Reply from Shop4 Electrical
Hello,
Thank you for taking the time to leave a 5-star review.
We're delighted to know that your order arrived safely and that you are happy with our service.
The Shop4Electrical team is dedicated to delivering the highest level of customer satisfaction, and it's truly rewarding when our efforts are appreciated.
We look forward to helping you with any future queries.
Best regards,
Shop4Electrical
Brilliant service
Brilliant service, ordered an extractor fan and it arrived promptly the next day. Very impressed!
17 July 2026
Reply from Shop4 Electrical
Hi
Thanks so much for leaving a 5 Star review.
We are very pleased to hear that your order arrived safely and that you are satisfied with our service.
Everyone at Shop4Electrical works hard to provide the best possible customer experience and it is very rewarding when this is recognised.
We hope you continue to shop with us in the future.
Kind regards,
Shop4Electrical
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
easy to use website
easy to use website, delivery on time as stated. product well protected and unloaded by carrier onto drive.
17 July 2026
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
The service was first class in my…
The service was first class in my opinion.
But two items i ordered one was completely wrong and the other a RCBO was not only the wrong size but also the wrong type that i ordered. So when i called to complain, your representative said well this is what was on you order. Not we can exchange the wrong parts etc,which i find not good practice and no good for the customer. I ordered the right parts which one was a Henley Block and a 16A rcbo where there was no Henley Block but a 10A rcbo of the wrong type also extra breaker.
15 July 2026
Reply from Shop4 Electrical
Hi Gary,
We are a little confused regarding the review as the order it relates to didn't have a Henley Block on it and it's the only order you have placed with us.
Please get in touch to discuss, possibly you've confused the order placed with us with another company?
Kind regards
Shop4Electrical
I had a terrible experience with…
I had a terrible experience with Shop4Electrical.
I ordered an item that was displayed on their website with the expectation that it was available for next-day delivery. After placing the order, I received no communication whatsoever regarding any delay. Three days passed without any update or delivery.
As this order was for a client, I had allowed plenty of time, booked engineers, and agreed an installation date. With no sign of the order, I decided to call the company myself. Only then was I told that the item wasn't due to arrive for another 2–3 weeks, towards the end of the month.
At no point did Shop4Electrical contact me to explain the delay or manage my expectations. Their lack of communication has cost us time, money, and caused significant inconvenience. We had to cancel the work and are now waiting for our refund.
To top it all off, after cancelling my order I received an automated email informing me that my 184 Power Club Points loyalty reward had also been cancelled. Rest assured, I won't be needing your points, as I won't be using Shop4Electrical again.
I would not recommend this company based on my experience. Poor communication, poor customer service, and no regard for the inconvenience caused to their customers.
20 July 2026
Unprompted review
Reply from Shop4 Electrical
Hi Jonathan,
Apologies for the issue with this order. We believe the item was out of stock with a website message of available within 3-4 days. The order was cancelled 2 working days after ordering and refunded promptly.
Kind regards
Shop4Electrical
recommend product
recommend product, good comms from company and speedy delivery. thanks!
14 July 2026
Reply from Shop4 Electrical
Hello,
Thank you for taking the time to leave a 5-star review.
We're delighted to know that your order arrived safely and that you are happy with our service.
The Shop4Electrical team is dedicated to delivering the highest level of customer satisfaction, and it's truly rewarding when our efforts are appreciated.
We look forward to helping you with any future queries.
Best regards,
Shop4Electrical
Best price deal on Pratley junction boxes.
Replacing basic plastic SWA cable connectors, with professional standard boxes from Pratley. Shop4 for electricals had the best price deal for the items needed.
The order was over £100, so the tracked delivery was free, and superfast. Thank you.
14 July 2026
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Easy to use website and ordering…
Easy to use website and ordering process. Delivery of two large storage heaters came promptly but on a rather large truck that couldn't get down to house. Driver helpful in making contact and transferring to our vehicle
7 July 2026
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Recommend this company
A very clear, easy to use website giving full product information. Placing an order was easy. Very competitive prices. I was kept up to date on the progress of my order, delivered when expected.
6 July 2026
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Reply from Shop4 Electrical
Hi,
Thank you for your 5 star review and kind words regarding the ordering process and service.
We look forward to helping with future orders
Kind regards
Shop4Electrical
Excellent service
7 July 2026
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Useless company I am a British
Useless company I am a British
Citizen living in Northern Ireland, which is part of Great Britain and you can’t send stuff to us here you shouldn’t be training It’s strange that other companies can send stuff and can send it rapidly
16 July 2026
Unprompted review
Reply from Shop4 Electrical
Hi John,
Unfortunately the process to send to the North of Ireland still requires a lot of additional paperwork and processes with our courier DPD. So currently we are still not able to deliver there cost effectively.
Kind regards
Shop4Electrical
Reply from Shop4 Electrical
Hello,
Thank you for taking the time to leave a 5-star review.
We're delighted to know that your order arrived safely and that you are happy with our service.
The Shop4Electrical team is dedicated to delivering the highest level of customer satisfaction, and it's truly rewarding when our efforts are appreciated.
We look forward to helping you with any future queries.
Best regards,
Shop4Electrical
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Reply from Shop4 Electrical
Hi Luke,
Thank you for your 5 star review and kind words regarding query handling and service.
We look forward to helping with future orders
Kind regards
Shop4Electrical
Good service & price
Good service & price, order placed and goods delivered in a couple days. Will definitely use again
7 July 2026
Reply from Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
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