Aerospa Reviews 

145
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and welcoming staff for delivering exceptional massages that effectively relieve stress and muscle tension. Travelers deeply appreciate the calming atmosphere and convenient airport locations that make waiting for flights much more enjoyable and relaxing. Some people also felt that short express treatments offered a wonderfully quick way to unwind and refresh during busy airport travels. Consumers noted that even these brief sessions provided remarkable relief for sore necks, tired muscles, and tight shoulders before boarding. Visitors often mention that the pleasant scents and professional techniques turn a simple airport wait into a delightful surprise.

What people talk about most

Service

People report positive experiences with service, frequently highlighting exceptional massages and... See more

Staff

Consumers find staff to be exceptionally skilled, warm, and professional, frequently highlighting wonderful... See more

Product

Clients share satisfaction regarding the product, noting how the items help relax sore muscles and make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A little airport magic! I met Tinamarie at the airport and what started as a conversation turned into such a lovely surprise. She gave me a 10 minutes deep massage focusing on my back, shoulder... See more

Company replied

Rated 5 out of 5 stars

I had originally a 20 minute massage, extended to 30 minute because it was so good. I'm sorry my brain condition affects stort term memory and I wish I could remember the wonderful lady wearing a purp... See more

Rated 5 out of 5 stars

Binti’s massage removed all my aches. I even walked more upright. So relaxing as well. High degree of excellence and professionalism I want to travel again just for a massage in North Terminal, Gat... See more

Rated 5 out of 5 stars

I got a wonderful head neck and back massage from Sanish at Gatwick airport. She was so thorough and similar to my physiotherapist in deep tissue massaging. For the last 2 or 3 years every time I’m at... See more


Company details

  1. Beauty Salon

Written by the company

Established in 2012. We offer luxury beauty retail and treatments in conveniently short time slots at all major UK airports


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

145 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(145)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Back Massage at Birmingham Airport I had a lovely back massage at…

I had a lovely back massage at Birmingham Airport when my flight was delayed. It was very relaxing and I felt the massage therapist was very knowledgeable and gave me great advice. The treatment felt great. I liked the hot stick because it really eased the aches across my shoulders. I would definitely recommend this spa. The therapist was very friendly and made me feel at ease. Thank you

7 January 2024
Unprompted review
Rated 5 out of 5 stars

My review is for Ewa at Gatwick south

My review is for Ewa at Gatwick south, amazing deep tissue massage and lovely nails which I managed to destroy even before taking off 😅 will repeat is a great idea to have this service at the airport. Thank you.

23 December 2023
Unprompted review
Rated 4 out of 5 stars

Pretty pink nails

I had a lovely manicure with Aneesha yesterday. She made me feel instantly at ease for my first professional manicure. Fantastic start to my weekend of fun an relaxation

18 October 2023
Unprompted review
Rated 3 out of 5 stars

Send spam after treatment, you cannot unsubscribe

I got a great massage at an airport 2 weeks ago, and now they've just sent me a spam email with a horrible non-existent design promoting their 'luxury' oil, lol. Embarrassing.

I've never given consent to send me emails. The unsubscribe button doesn't work. The email was sent from a no-reply address.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Pedicure by Ewa

Ewa at Gatwick was so professional and so lovely. I was her first customer of the day and she was so on it. Did an excellent job with my pedicure and made me want to come back! Thank you from the sparkly blue lady!

2 September 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! An embarrassing and humiliating experience where a so called masseuse violently shoved her arms down the back of my t-shirt, stretched the neck and ruining it, as well as pulling the t-shirt up into my neck. When I complained that she was stretching it, she asked if I wanted to remove my t-shirt in front of an airport full of people.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible massage at…

Absolutely incredible massage at Birmingham Airport, I was very tense and even after 15 mins deep tissue massage I feel like a new woman, will definitely be having another one very soon,
Helen Smith

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Book yourself a massage in Manchester!

I had a massage from Pat at Manchester Airport in February. I was all tense from preparing for my trip abroad and she was brilliant. Completely dissolved all my knots and I left feeling totally relaxed. I cannot recommend this enough.

10 February 2023
Unprompted review
Aerospa logo

Reply from Aerospa

That’s so lovely to hear. Thanks for sharing x

Rated 5 out of 5 stars

Fabulous silk face covering

I absolutely love this pale pink silk face covering. The shape is quite structured around the jaw, and this with the nose clip and the insert filter means that it sits well on your face and doesn’t go up your nose when you breathe in like other silk face coverings I have tried do. The fabric is gorgeous and washes well. Very happy.

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Silk face coverings

I have purchased 2 silk face masks from this online site. Prior to that I struggled wearing my mask due to feeling claustrophobic, my skin getting irritated and behind my ears getting sore due to also wearing glasses. These silk masks are amazing, I can wear them all day, the hight quality material really makes a difference and it’s great that they can be put in the washing machine. Great product, fabulous value for money.

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Aerospa face masks are great

Aerospa face masks are fantastic.The range of colours is beautiful,stylish and the silk is really nice quality.The masks are very comfortable as they allow you to breath easily when wearing them.They’re very easy to wash and very durable too.I have two and they’re always my favourites!

28 April 2021
Unprompted review

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