Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Real Estate Attorney

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service from start to finish

We had a very positive experience throughout the whole process. Communication was always clear, professional and friendly, and every question we had was answered quickly and patiently.

Special thanks to Lia Ingleby for all the support and guidance during our purchase. Buying a home can be stressful, but Lia made the process feel smooth and well organised from start to finish.

We really appreciate all the hard work and would happily recommend your services.

15 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your detailed feedback. We’re pleased that communication was clear throughout and that Lia was able to guide you through your purchase. We appreciate you recommending Swiitch.

Rated 5 out of 5 stars

Excellent service for our first home…

We couldn’t be happier with the service we have received from Swiitch for the purchase of our first home. Leah Brown was excellent, really professional and kept us informed with next steps and was always keen to answer our many questions, no matter how silly they seemed. We are extremely grateful for her help and would recommend her to anyone. Thank you so much 😊

8 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your review and congratulations on your first home. It’s great to hear that Leah kept you informed, answered your questions, and supported you at every stage of the purchase.

Rated 5 out of 5 stars

It has been a peaceful experience using…

It has been a peaceful experience using switch. Naj has been easy to communicate with, speedy and clear through-out. I have had no worries throughout the process.

7 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased to hear that Naj communicated clearly and helped make the process straightforward and worry free for you.

Rated 5 out of 5 stars

Great service

Fast, same-day responses to our emailed questions, and available by phone to chat when needed. Our house purchase went to completion in good time without issue. In fact, the seller needed to change solicitors just before contract exchange, and Swiitch dealt with the extra admin and paperwork regarding this efficiently and at no extra cost to us. Vasiliki Samuels was our assistant paralegal, Liam Cook our senior paralegal-- both a pleasure to work with.

30 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your detailed review. We’re glad that Vasiliki and were responsive and supportive throughout your purchase, particularly when additional complications arose. It’s great to hear this was handled efficiently.

Rated 5 out of 5 stars

We would like to Thank Alex White and…

We would like to Thank Alex White and Stuart Angus of Swiitch Law Solicitors, for making our moving house, a less hassle free experience.
They were both very helpful throughout, and we would be happy to recommend them to anyone who may need there help.

10 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear that Alex and Stuart helped make your move a less stressful experience. We appreciate your recommendation.

Rated 5 out of 5 stars

Leah Brown at Swiitch was an absolute…

Leah Brown at Swiitch was an absolute delight to deal with. She was efficient and effective and alwys kept us updated on the progress of the sale of our house. She made sure that everthing was lined up, and always did what she promised. On the odd occasion her colleagues answered the phone, they could see from the files exactly where we were in the process. Great set up - well done Swiitch!

6 May 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. It’s great to hear that Leah kept you consistently updated and that the wider team were able to assist when needed. We’re pleased the process felt well organised throughout.

Rated 5 out of 5 stars

We had a very positive experience with Jay Raval

We had a very positive experience with the team especially our point of contact Jay Raval during our conveyancing process. They were consistently kind, patient, and incredibly diligent, making what can be a stressful time feel much more manageable. Their communication was clear and timely throughout, and it was evident they genuinely cared about supporting us every step of the way. We’re very grateful for their help and would happily recommend their services.

6 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased that Jay provided clear communication and supported you throughout your conveyancing.

Rated 5 out of 5 stars

Great communication and efficient service

Great communication, straight forward advice, always accessible on the phone and an all round efficient service from Alex White and the team at Swiitch.

5 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad that Alex and the team provided clear advice and remained accessible throughout the process.

Rated 5 out of 5 stars

Fantastic service from Dhillon Chokshi

Fantastic service from Dhillon Chokshi. Always felt in good hands with Dhillon and Maryan. Thank you

5 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased to hear that Dhillon and Maryam made you feel well supported throughout your matter.

Rated 5 out of 5 stars

From start to finish Naj was very…

From start to finish Naj was very professional. He kept in touch with us through out the whole process which made our house move less stressful. Thank you. Keep up the good work x

27 April 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave a review. We’re glad that Naj kept in touch regularly and helped reduce the stress of your move.

Rated 4 out of 5 stars

Great comms

The process took ages, but that was the buyers fault rather than anything Swiitch did. My contact at Swiitch was Naj who was great, clear communication and called me or emailed me whenever I asked for an update, which is the main thing you want from a conveyancer!

1 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your honest feedback. We’re pleased to hear that Naj maintained clear communication throughout and kept you updated whenever you requested, despite delays outside of our control.

Rated 5 out of 5 stars

Conveyancer

Hi, Just a quick note to highly recommend Swiitch and our conveyancer, Tom Love. Brilliant service from start to finish. Thank you. Mel Rowe

2 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your recommendation. We’re pleased to hear that Tom provided a brilliant service from start to finish.

Rated 5 out of 5 stars

The service was excellent

The service from Lia and Leah were great, always helpful.

30 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased to hear that Lia and Leah were consistently helpful throughout your matter.

Rated 5 out of 5 stars

Easy Sale

The sale was nice quick and easy and I would personally like to thank Daisy Vansittart and Rhia De Branco for there help and service

1 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad to hear that Daisy and Rhia helped ensure your sale progressed smoothly and efficiently.

Rated 5 out of 5 stars

Great service …

Our overall experience with Swiitch has been very positive. Sam Maloney was very communicative and very helpful in getting us to the finish line.

1 May 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased that Sam provided clear communication and helped guide your matter through to completion.

Rated 5 out of 5 stars

Highly recommend Shoosmiths

I’ve had an excellent experience with Shoosmiths throughout my conveyancing process and would highly recommend them.

Leanne Pearce has been absolutely fantastic from start to finish. She kept me informed every step of the way, was highly responsive to emails, and made what can often feel like a stressful process much smoother.

Their online system is particularly impressive. It’s very easy to use, clearly shows what actions are needed from you, stores all relevant documents in one place, and provides clear updates on where you are in the conveyancing process at all times. This made everything feel straightforward and well organised.

Their forms were also very clear and easy to complete, which really helped keep things moving efficiently. From offer acceptance to completion, my conveyancing was completed in just three months, which I was extremely pleased with.

Their pricing is competitive, the service is efficient, and the communication was excellent throughout.

Overall, for ease, responsiveness, and professionalism, I was extremely impressed and would happily recommend Shoosmiths to others.

Five stars.

1 May 2026
Unprompted review
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Reply from Swiitch

Thank you for such a detailed review. We’re pleased to hear that Leanne provided consistent communication. Your comments regarding timescales, pricing, and organisation are greatly appreciated, and we’re grateful for your recommendation.

Rated 5 out of 5 stars

Ryan Blake was absolutely outstanding…

Ryan Blake was absolutely outstanding throughout the sale of my mum’s house. From start to finish, he was incredibly helpful, patient, and consistently professional. He took the time to explain everything clearly, always kept us updated, and made what could have been a stressful process feel smooth and manageable.
Nothing ever felt like too much trouble, and his calm, reassuring approach gave us real confidence at every stage. It was clear he genuinely cared about getting the best outcome for us.
I wouldn’t hesitate to recommend Ryan to anyone looking for a reliable and supportive Paralegal. A truly excellent service.

30 April 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave such detailed feedback. We’re pleased Ryan was able to support you throughout the sale of your mum’s property and clearly explain each stage. It’s good to hear his calm and professional approach helped give you confidence throughout.

Rated 5 out of 5 stars

Katie at Switch

Katie at Switch , always kept in contact
And kept me updated on the progress of the sale of my property.
Katie was excellent .
Thank you Katie.

30 April 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased Katie kept you regularly updated and supported you throughout the sale of your property. Your feedback is very much appreciated.

Rated 5 out of 5 stars

Swiitch were extremely helpful, efficient and informative

The company was extremely helpful, efficient and informative. Every enquiry we made was answered, fully, in the shortest of time. The whole team were supportive, professional and friendly but special mention must go to Kelly Stubbs who was a shining example within this company. Thanks to you all

30 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased the team were able to respond efficiently and keep you informed throughout, and it’s great to hear Kelly’s support stood out.

Rated 5 out of 5 stars

Sam Maloney was absolutely superb!!

Sam Maloney was absolutely superb. My sale was quite complicated and she kept me updated throughout. Would definitely use Swiitch again. Highly recommended.

30 April 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased Sam was able to manage a more complex sale while keeping you informed at every stage.

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