Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Lawyer
  4. Real Estate Attorney

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great Experience

Great communication. Lauren Elliott kept us informed every step of the way. We needed the purchase to go through quickly and Lauren Elliott and Megan Kelly ensured this happened. We were really impressed with how smooth the process was from start to finish. We would definitely recommend.

23 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased Lauren and Megan were able to keep things moving quickly while keeping you well informed.

Rated 5 out of 5 stars

Very thorough service from the team…

Very thorough service from the team which is what you hope for when purchasing a house. They really delivered for me in managing some unexpected curve balls, and Anjina kept me connected. Felt I was in very safe and knowledgeable hands.

10 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased the team handled the unexpected issues effectively and that Anjina kept you informed throughout.

Rated 4 out of 5 stars

Excellent communication and very…

Excellent communication and very helpful approach. Thank you Lia Ingleby!

20 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased Lia’s communication and approach were helpful.

Rated 5 out of 5 stars

A fantastic experience with Swiitch

Had a fantastic experience using Swiitch to handle our property purchase. Very fast to respond to queries and providing updates. Oli was a really nice guy and their costs were fair and explained clearly. Would 100% recommend them for conveyancing.

20 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased Oli communicated clearly, responded promptly and that our costs were transparent and explained upfront.

Rated 5 out of 5 stars

Highly recommended

We used Joy O for sale ad purchase. She was personable, professional, proactive and quick to respond and resolve.
Highly recommended.

20 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. It’s great to hear that Joy was proactive and responsive throughout your sale and purchase. We appreciate you taking the time to recommend our service.

Rated 5 out of 5 stars

Great Service

Great Service, Nicole Browne was very helpful and
quick to respond to any questions and made the sale of
my house run smoothly. Highly recommend.

17 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear Nicole supported you effectively and helped keep your sale running smoothly. Your recommendation is appreciated.

Rated 5 out of 5 stars

Really good communication with swiitch…

Really good communication with swiitch and really easy to get through to someone to give you updates. Craig was looking after my sale, such a helpful man, who gave regular updates, easy to get through to on the phone, and always emailed back quickly. I was never left wondering. I also had dealing with Ryan, when Craig was away, and he went out of his way to help and get the answers I was looking for. Would highly recommend and use again in future!!

17 April 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave such detailed feedback. It’s good to hear that Craig kept you well informed and that Ryan was able to step in and assist when needed. Clear communication is an important part of our service, so we’re pleased this was your experience.

Rated 5 out of 5 stars

Review of Sam and her team

Sam, Ross and the team were super efficient and quick with the purchase of our home. They were polite and professional and kept us updated throughout the process.

17 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your comments. We’re pleased Sam, Ross and the team were efficient and kept you updated during your purchase.

Rated 5 out of 5 stars

abi Atkinson at switch

Polite professional service abi Atkinson kept us up to date all the way through always answered any questions would recommend this service thank you

17 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. It’s good to hear Abi kept you informed and was able to answer your questions throughout the process. We appreciate your recommendation.

Rated 5 out of 5 stars

Alex and Stuart has been working…

Alex and Stuart has been working together to deal with selling one of our properties, they are professional in answering all questions and very helpful in solving the complicated case, their response time is amazing, anytime you need them they are one phone call away, it is the money well spent. I will definitely choose to use them again.

17 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased Alex and Stuart were able to support you on a more complex matter and remained accessible throughout. It’s great to hear their approach and responsiveness made a difference.

Rated 5 out of 5 stars

Professional, personable, reliable and empathetic!

What can I say? Professional, personable, reliable and empathetic! From a solicitors firm too! Incredible service from the first moment of contact to the very last interaction. Abi Atkinson, Kelly Stubbs and Claire Ward. It was a very straightforward sale with added complexity at the end involving a financial order implementation. They handled the process with grace and professionalism to ensure all parties were listened to and proceeded correctly. Thanks you so much for all of your help. I would 100% recommend Swiitch.

16 March 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. We’re pleased Abi, Kelly and Claire were able to manage both the straightforward elements of the sale and the added complexity at the end with care and professionalism. Your recommendation is very much appreciated.

Rated 5 out of 5 stars

Ryan Blake was very helpful

Ryan Blake was very helpful, professional throughout.
Thank you Ryan and entire Swiitch team for your help.

16 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad Ryan provided professional support throughout your matter, and we appreciate you recognising both him and the wider team.

Rated 5 out of 5 stars

Very professional

Yas and Daniel were absolutely brilliant . They were quick to respond and kept us in the loop all through the process. Very impressed and Highly recommend

16 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. It’s good to hear Yas and Daniel kept you informed and responded promptly throughout. We appreciate your recommendation.

Rated 5 out of 5 stars

Introduced to Swiitch by our agents

We were introduced to Swiitch by our agents acting to sell our rental property and ended up working with ans being supported by Lauren Elliott. She has been nothing but professional, courteous and helpful throughout the process. Thank you Lauren, very much appreciated! Julian & Helena

16 April 2026
Unprompted review
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Reply from Swiitch

We’re pleased Lauren provided consistent and professional support throughout the sale of your property. Your feedback is much appreciated.

Rated 5 out of 5 stars

Eloise Perry from Swiitch great experience

Eloise Perry was honestly amazing throughout my whole experience. She was so patient, kind and always available to help whenever I had questions or needed reassurance. Buying/selling can be really stressful, but she made everything feel so much easier and manageable. I truly appreciated how responsive and approachable she was,I genuinely felt supported the entire time she was an absolute angel. I can’t thank her enough!

15 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased Eloise was able to support you throughout what can be a stressful process and ensure you felt supported and well informed.

Rated 4 out of 5 stars

James Gamblen did a a great job

James Gamblen did a a great job in supporting my successful completion within a reasonable timeframe. Was responsive either via email or on the phone. Keep up the good work!

10 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. It’s good to hear James was responsive and supported you through to completion. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Would definitely recommmend

Swiitch have been fantastic from start to finish, if we were to buy/sell again in the future we would definitely go straight back to Swiitch. Naj and Lydie completed everything as quickly as possible, they always kept us updated on the status of progression and oustanding enquiries and they were extremely thorough. I would definitely recommend them and we had a much better experience with them then we have with other solicitor in the past.

30 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your detailed feedback. We’re pleased Naj and Lydie were thorough, kept you updated and helped deliver a positive experience compared with previous transactions. Your recommendation is appreciated.

Rated 5 out of 5 stars

I have bought my first property using…

I have bought my first property using Swiitch conveyancing service and recently have sold and bought another one also using Swiitch. Both times the experience was pleasant. Swift, clear communication, was kept updated and advised throughout the process. Most recent sale and purchase was taken care of by Owen Fitchett from Swiitch Northampton branch. Highly recommend.

13 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. It’s great to hear you returned to Swiitch for subsequent transactions and that Owen supported you effectively on your most recent sale and purchase. We appreciate your continued trust.

Rated 5 out of 5 stars

Would recommend Swiitc/Demi Marston

Demi Marston has been excellent. Communications have been first class and Demi has responded to all queries and emails in double quick time. Would recommend Demi and Swiitch.

10 April 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your feedback. We’re pleased Demi provided clear and timely communication throughout your matter. We appreciate your recommendation.

Rated 5 out of 5 stars

Friendly, efficient service

Great, efficient help with our house move - very communicative and friendly and happy to push things along when the chain hit a blip.

13 April 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for taking the time to share your feedback. We’re pleased to hear that you felt supported throughout your move, particularly when the chain became more challenging.

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