Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great support and communication from Tom! We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us. Un... See more
Company replied
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
Company replied
Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
Company replied
Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly did an amazing job
Honestly did an amazing job, very polite, very easy to work with and overall amazing. very happy with the work done
23 September 2026
Unprompted review
Reply from Shockbyte
Thank you for taking the time to leave your review! We're so glad to hear about your positive experience with our support team. Please do not hesitate to reach back out should you have any further questions or concerns. We hope you have a lovely rest of your day!
Initial wait was slow but great afterwards
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
23 September 2026
Unprompted review
Reply from Shockbyte
Thank you kindly for taking the time to leave your review! We're sorry to hear about the initial wait you experienced, but we're very glad to hear Tom was able to quickly get things resolved from there. Please let us know if you require any further assistance, and we hope you have a wonderful rest of your day!
Tom Handcock was amazing
Tom Handcock was amazing. He went into my server that had very weird and niche issues and took them down somehow. I worked on it myself for about 5 hours and couldnt make anything happen so he's very good at his job. Weird hours but other than that it was amazing. Thank you again, Tom!
22 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and the incredible effort he put into solving those tricky issues with your server. It's brilliant that he was able to crack something you'd spent five hours working on yourself, and we'll be sure to pass along your feedback to him. Thanks for your patience and for being part of our community!
I had issues with my minecraft server…
I had issues with my minecraft server and it was fixed under 24 hours, really fast and responsive staff; I got help by Tom Hancock almost instantly and the issue was fixed!
21 September 2026
Unprompted review
Reply from Shockbyte
We truly appreciate you taking the time to share your review with us! We're thrilled to hear Tom was able to help you out straight away. If you require any further assistance, please do not hesitate to reach back out. We hope you have a wonderful rest of your day!
Had an issue with my server
Had an issue with my server, spoke to Tom Hancock who managed to get my server up and running again in less than 10 minutes
21 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and the speed with which he got your server back online. It's brilliant that he was able to resolve the issue so quickly for you, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
I was getting out of stock
I was getting out of stock, so i openned a ticket a Tom Hancock fixed it pretty fast and responding on good manners, great support, thanks to him.
21 September 2026
Unprompted review
Reply from Shockbyte
We're thrilled to hear that Tom Hancock stepped in to help with your out of stock issue and got things sorted swiftly. It's brilliant that he was so courteous and responsive throughout, and we'll be sure to pass along your appreciation to him. Thanks for choosing us!
Ruben B resolved my problem very…
Ruben B resolved my problem very quickly! He took the time to listen!
Thank you!
20 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Ruben B and the care he took to listen and understand your problem. It's brilliant that he was able to resolve things so quickly for you, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
Tom was helpful and polite
Tom was helpful and polite, he did everything he was able to get my server back online. I have absolutely no issue with Tom he was great.
the problem does not lie with him but the company it's self, they need to employ more people and not make people wait 3-4 days to have a solution to a server they pay for.
One day after my server was back, the game I play has had another update and my server is back being unable to join..
17 September 2026
Unprompted review
Reply from Shockbyte
We're genuinely sorry to hear that your server has gone down again so soon after Tom helped get it back online, and we completely understand your frustration with the waiting time for initial support. We really appreciate your kind words about Tom, as he clearly went above and beyond to help you, and we take your feedback about our response times very seriously. We've reached out via Trustpilot to request your details so we can investigate this latest issue and work towards a faster resolution for you.
Paying for a server that doesnt work
So after the update myserver didnt uodate with it so i tried all the things the support person told me. Its been 12 hours and still nothing they dont reply and only say it isnt their problem. So if you were going to host a server here just dont do it.
18 September 2026
Unprompted review
Reply from Shockbyte
We're truly sorry to hear that your server didn't update with the latest patch and that you've been left without support for the past 12 hours. We completely understand your frustration, particularly when you've followed the guidance given and the issue remains unresolved, and this falls well short of the service we should be providing. We've reached out via Trustpilot to request your details so we can investigate this properly and get you the help you need.
Wondferful service
Wondferful service. Thank you, Tom Hancock, Miguel Ramos and Jay B.
15 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words and delighted to hear you've had such a wonderful experience with us. It's brilliant that Tom Hancock, Miguel Ramos and Jay B have all played a part in making your time with us so positive, and we'll be sure to pass along your feedback to them. Thanks for choosing us!
Support ticket review
Considerate, very nice and helpfull customer support from Tom Hancock. Suggested solutions and ways to solve issue further and helped fix it. Explained well what could have caused it.
18 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and the thoughtful support he provided. It's wonderful that he took the time to explain what caused the issue and offered solutions for the future, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
Absolutely abhorrent customer service
Absolutely abhorrent from a customer service perspective. I simply cannot get a human to review my ticket and solve the issue with my server/backup. It is going on day 3 that I have only received unhelpful AI responses.
18 September 2026
Unprompted review
Reply from Shockbyte
Hi John. We're terribly sorry to hear that you have been unable to reach our staff. We can entirely understand how frustrating this can be. Our team has followed up directly on your existing support ticket to get this resolved for you.
Great performance and very affordable.
Servers run smoothly even with several players and mods. Shoutout Maddie for the great customer service. Very convenient chat system for troubleshooting.
18 September 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to share your review! We're pleased to hear that your troubleshooting went so smoothly. Please do not hesitate to reach back out should you require any further assistance. We hope you have a wonderful rest of your day!
Jay made it so easy for me to help him…
Jay made it so easy for me to help him help me. Fantastic support.
17 September 2026
Unprompted review
Reply from Shockbyte
Hi Anthony! Thank you for taking the time to share your positive feedback. We're so glad to hear Jay was able to assist you, and we'll be sure to pass on your kind words. Have a lovely rest of your day, and please feel free to reach out to us again should you need anything!
Great service
Great service; they resolved all my issues perfectly.
17 September 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to leave your review! We're thrilled to hear you've enjoyed your time with us. Please do not hesitate to reach back out if you have any further questions. We hope you have a wonderful rest of your day!
Ticket support.
Got helped immediately, super friendly.
Clear communication.
Triden R, thank you 🙌
17 September 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear you received such fast and effective support, and we'll be sure to pass your kind words to Triden. We hope you have a wonderful rest of your day, and please feel free to reach back out if you need any further assistance!
They were super fast with responding…
They were super fast with responding and they were able to get my world back quickly after accidentally deleting it.
5 September 2026
Unprompted review
Reply from Shockbyte
Hi Conner! Thank you so much for taking the time to leave your feedback. We're thrilled to hear our support team was able to get your world back for you. Please don't hesitate to reach back out if you need any further assistance. We hope you have a lovely rest of your day!
Brittany's a GOAT
Brittany responded promptly and gave multiple options of a fix and even created an invite code for me to use, very helpful!
15 September 2026
Unprompted review
Reply from Shockbyte
Hi Zachary! Thank you so much for leaving your review. We're thrilled to hear Brittany was able to help you out, and we'll be sure to pass on your kind words. We hope you have an awesome rest of your day, and please don't hesitate to contact us should you require anything else!
My experience was negative. I hope yours is better. I will not be back
Multiple times the servers go down or offline during play. it takes multiple attempts just to log in. restarting the server numerous time just to play a few min to an hour and have the server crash. My game files were lost and it took multiple days to get it back online.
2 September 2026
Unprompted review
Reply from Shockbyte
We are very sorry to hear that your recent experience fell short of expectations. We completely understand how frustrating connection issues can be, and we're very sorry to hear about the file loss you experienced. Our team has followed up directly on your existing support ticket to get this resolved for you.
very straight forward
very straight forward, did what I requested, fast service, no bullshitting
15 September 2026
Unprompted review
Reply from Shockbyte
Hi Nicholas, thank you so much for taking the time to leave your review. We love to hear that you received fast and efficient support. Please don't hesitate to reach back out should you need anything else. We hope you have a wonderful rest of your day!
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