Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great support and communication from Tom! We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us. Un... See more
Company replied
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
Company replied
Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
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Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great support!
Tom was very helpful from start to finish, and quick to respond. Was able to resolve my issue without any trouble.
29 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom and the helpful, swift support he provided from start to finish. It's wonderful that he resolved your issue so smoothly, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
Speedy
It was really quick and straight to the point without any time wasted.
29 September 2026
Unprompted review
Reply from Shockbyte
We're delighted to hear that you had such a smooth and efficient experience with us. It's wonderful when everything goes straight to the point, and we really appreciate your feedback. Thanks for choosing us!
Very nice and efficent service by Tom
28 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom and the efficient service he provided. It's wonderful to know you had such a positive experience, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
Problem solved immediately
Problem solved immediately. Perfect service by Tom Hancock. Experience 5/5
29 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and how quickly he sorted everything for you. It's brilliant to hear you've had such a perfect experience, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
David did a good job answering my…
David did a good job answering my questions and explaining various options for my new server I'm starting
28 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about David and the time he took to explain your options. It's wonderful that he helped you feel confident about your new server setup, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
Fantastic customer support!
"Luke W." from customer support had to help my server with an issue that had us all pulling our hair out for days on end. With Luke it was fixed almost instantly. Not to mention the both warm and very professional communication throughout support. I will absolutely continue using Shockbyte for the indefinite future!!
27 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Luke W. and the swift way he resolved an issue that had been causing you trouble for days. It's brilliant to hear that he combined warmth with professionalism throughout, and we'll be sure to pass along your feedback to him. Thanks for being such a valued part of our community!
lucas the customer service was helpful…
lucas the customer service was helpful although what i wanted to do wasnt an option he did tell me an alternative
28 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Lucas and how he helped you find an alternative solution. It's wonderful that he took the time to guide you through what was possible, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
Best service
Tom and the team at shockbyte always helpful and prompt with their responses. They go above and beyond for their customers! Had zero issues or downtime for nearly a year being with Shockbyte ❤️
28 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom and the team's dedication to helping our customers. It's brilliant to hear you've enjoyed such reliable service and zero downtime over the past year, and we really appreciate your loyalty. Thanks for being part of our community!
I appreciate the swift reply and refund
I appreciate the swift reply and refund I got, and how understanding Jacob B was, thanks :)
26 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Jacob B and how he handled your refund. It's wonderful to know he was understanding and responsive, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
OVERCHARGED PRICES
They are overcharging for something you would get 50% off on other sites and now they are trying to remove my old review saying it is "harmful"
26 September 2026
Unprompted review
Reply from Shockbyte
We're genuinely sorry to hear about your concerns regarding pricing and the removal of your review. We completely understand your frustration, and we take feedback about both our pricing and review moderation seriously.
Perfect service
Perfect service
Very exceptional service from the AI system and the very kind Jay B which gave a moderate but good help. Good time to respond and straight to the point. Would want him as a support agent again!
25 September 2026
Unprompted review
Reply from Shockbyte
We're thrilled to hear about your positive experience with both our AI system and Jay B. It's wonderful that he provided such clear, direct support and made such a good impression, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
Shockbyte is an incredible service
Shockbyte is a great, easy to use service. I have had zero issues setting up my Minecraft Server through them, even with adding mods!
25 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about how easy you've found it to set up your Minecraft server with us. It's wonderful to hear that adding mods went smoothly too, and we really appreciate your feedback. Thanks for being part of our community!
Jay B is probably the best employee u…
Jay B is probably the best employee u have. Only dude who helped me. Gg Jay B
24 September 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to leave your review. We're thrilled to hear Jay was able to help you out and we'll be sure to pass on your kind words to Jay. Please let us know if you have any further questions or concerns and we'd be happy to assist you further. We hope you have a wonderful rest of your day!
I accidentally purchased 3 servers…
I accidentally purchased 3 servers (don’t ask 😂) and the customer service was absolutely spot on, guiding me and gave me a refund on the 2 extras and ensured for me that it was not the ones I had already progressed on. This is the first time I’ve brought a server for a game and with Shockbyte, it definitely won’t be the last. Can’t recommend enough! Everyone is so helpful and was able to come up with th a solution to my problems quickly and efficiently. Very very impressed. Thanks to brenna for the help!!
24 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about how our team handled your accidental purchase and refund. It's wonderful to hear that Brenna took such care to ensure you kept the servers you'd already been working on, and we'll be sure to pass along your feedback to her. Thanks for choosing us, and we're thrilled you're enjoying your gaming experience with Shockbyte!
Tom has been a great help with my server/character issues
Tom has been a great help with my server/character issues! fast reply's and help troughout the day with all my problems all day! definitely a 10/10 customer service for all his hard work! You're the man Tom keep up the good work!
24 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom and the consistent support he's provided throughout the day. It's brilliant that he's been so responsive and helpful with all your server and character issues, and we'll be sure to pass along your feedback to him. Thanks for being part of our community!
They performed an inspection and solved…
They performed an inspection and solved the issue very fast
24 September 2026
Unprompted review
Reply from Shockbyte
We're delighted to hear that our team was able to perform the inspection and resolve your issue so quickly. It's wonderful to know everything's running smoothly now, and we really appreciate your feedback. Thanks for choosing us!
Satisfied with customer service
I'm very satisfied with the customer service, I had an issue with an additional payment and Tom Handcock responded and resolved the problem and I thank him very much for that honestly.
24 September 2026
Unprompted review
Reply from Shockbyte
We're thrilled to hear that Tom Hancock was able to help you resolve your payment issue so promptly. It's wonderful to know you're satisfied with the service he provided, and we'll be sure to pass along your kind words to him. Thanks for choosing us!
Outstanding support from Shockbyte!
When my Minecraft world file became corrupted, I was worried I'd lost everything. The Shockbyte team stepped in right away and kept me informed every step of the way. Jay went above and beyond, responding quickly and walking me through the entire recovery process with patience and clarity. Thanks to their hard work, my world is fully restored. I'm incredibly grateful for the care and expertise they showed. Highly recommended!
22 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about how our team handled the recovery of your corrupted world file. It's wonderful to hear that Jay went above and beyond with such patience and clear guidance throughout the process, and we'll be sure to pass along your feedback to him. Thanks for trusting us with something so important to you, and we're thrilled your world is fully restored!
Tom Hancock was very helpful and…
Tom Hancock was very helpful and resolve my issue very quickly!
23 September 2026
Unprompted review
Reply from Shockbyte
We're so grateful for your kind words about Tom Hancock and how quickly he resolved your issue. It's brilliant to know he was able to help you so efficiently, and we'll be sure to pass along your feedback to him. Thanks for choosing us!
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