I ordered 3 personalized items. The cow plush toy, the bunny and the beeb. While the bunny is ok, the plush toy and the beeb are very underwhelming for the price. The cow is tiny and the print quali... See more
Company replied
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See what reviewers are saying
In one word: excellent. I first did a test order in DTF and DTG print. Both excellent quality. (tshirt size was a bit small but that was clearly indicated with the tshirt I selected when placing the o... See more
I made an order of the best quality cotton tissue with some texts in front and on the back. The delivery timings were respected, but unkindely, the shirt arrived with no writes on the back. Conf... See more
Cool website; user friendly interface, cool AI feature! Super happy with result (hoodies w/ print)...when they 'finally' arrived. ShirtUp advertises on swift delivery (1-5 days) but was not able to li... See more
Company replied
Company details
- Clothing Store
- also in
- Custom T-Shirt Store
- Men's Clothing Store
- Printed Clothing Store
- Women's Clothing Store
Written by the company
ShirtUp! is your go-to print-on-demand platform for personalizing clothing and accessories—whether for yourself, a unique gift, or your small business. Bring your creativity to life with custom designs that make a statement. We’re all about quality, sustainability, and endless possibilities. Whether you're creating a one-of-a-kind wardrobe, thoughtful presents, or branded merchandise, we make it easy. Use our intuitive design tool to customize your items in just a few clicks, or explore our selection of pre-made designs for instant inspiration. No minimum order—just creativity, your way. With ShirtUp!, your style, gifts, and brand can be as unique as you are. Create. Click. Wear. ShirtUp!
Contact info
Databankweg 26, 3821 AL, Amersfoort, Netherlands
- europe@shirtup.com
- shirtup.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the hoodies provided
Very happy with the hoodies provided, some issues with the black hoodies however resolved perfectly, Anna from support was very hepful.
1 February 2024
Unprompted review
Reply from ShirtUp!
Jason, thank you for your positive feedback! We are thrilled to hear you had a positive experience with ShirtUp!. We'll continue working hard to provide you with the best product and the best service.
Your ShirtUp! team
Very good quality of the print
Very good quality of the print, but both shirts have the same small stain at the back. Not a reason to discard the garment but it is small imperfection... Hope I will be able to remove it. Otherwise, slim-fit shirts are awesome)
8 February 2024
Reply from ShirtUp!
Dear Anastasia,
Thank you for your support and for sharing your positive experience with ShirtUp!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
ShirtUp! team.
Very happy
Good quality sweater, nice results and quick delivery. And one happy boyfriend who got the gift.
13 February 2024
Reply from ShirtUp!
Thank you for your positive feedback, Viktoria! We are thrilled to hear you had a positive experience with ShirtUp!. We'll continue working hard to provide you with the best product.
Your ShirtUp! team
Good print, bad fit
Good print quality but I ordered a 2XL shirt and the fit is very tight/skinny. Not what I expected looking at the size chart.
13 February 2024
Reply from ShirtUp!
Vielen Dank, dass du dir die Zeit genommen hast, uns darauf aufmerksam zu machen, Alessandro. Wir stellen hohe Anforderungen an uns selbst und bedauern, dass unser Produkt deine Erwartungen nicht erfüllt hat. Bitte sende uns eine E-Mail an deutschland@shirtup.com.
Mit freundlichen Grüßen,
Dein ShirtUp! Team
Great quality of product and print
Great quality of product and print. Recommendation of ordering a size up didn't seem accurate, but ShirtUp handled my inquiry about it properly.
2 February 2024
Reply from ShirtUp!
Thank you for your feedback, Bosman!
We're glad you liked the product. We're updating our size chart to prevent similar issues in the future.
Looking forward to creating more amazing designs with you!
Cheers,
ShirtUp! Team
Women's t-shirts size are wrong
I ordered 5 premium women's t-shirts size L and one LX and the t-shirts are tiny. It says it's a women's size but they look like big t-shirts for kids... Because of this we cannot use them. The women's size L is for a woman with size S. On the other hand, the fabric is very rough. I was very excited about this and it was a disappointment.
23 January 2024
Reply from ShirtUp!
Thank you for taking the time to bring this to our attention, Carmen. We set a high standard for ourselves and are sorry to hear that our products did not satisfy your expectations at this time. We would like to investigate your feedback further, so please send us an email to europe@shirtup.com
Sincerely,
ShirtUp! team.
Reply from ShirtUp!
Thank you for taking the time to share your feedback, Marco. We are happy to hear that you like the print, but truly sorry that the t-shirt did not meet your size expectations. Please reach out to nederland@shirtup.com, we are here to help you.
Sincerely,
ShirtUp! team.
Reply from ShirtUp!
Conan, thank you for your positive feedback! We are thrilled to hear you had a positive experience with ShirtUp!.
We'll continue working hard to provide you with the best product.
ShirtUp! team.
The quality of the shirt is great, deliveryprocess not as much
The quality of the shirt is great. The experience with the deliveryprocess was not as good.
After the confirmaton of my order I did not receive an e-mail about the delivery time/date. After contacting customersupport I received a message that my package was delivered a week prior (yet I was never notified about this). Customersupport did respond very quickly which was great.
6 January 2024
Reply from ShirtUp!
Thank you for taking the time to share your valuable feedback, Simon. We will definitely take your comment into consideration to refine the communication about the delivery process.
We appreciate you for choosing ShirtUp!, and we can't wait to assist you with your future customization needs.
ShirtUp! team.
some problems, but all solved in a very convenient way.
22 December 2023
Reply from ShirtUp!
Hi Gerrit, thank you for your support and for sharing your positive experience with ShirtUp!.
P.S. If you ever need help, please don't hesitate to reach out at europe@shirtup.com; we're always here to help you!
ShirtUp! team.
Bad quality for premium
It took a while for it to be delivered, although I understand that it was Christmas time. What really bugged me was the fact that the quality was not up to standard. For a premium quality shirt, I expected a lot better than what I got. The pictures I had put on the shirt looked terrible to be honest, almost as if the ink had leaked.
28 December 2023
Reply from ShirtUp!
Hi Arjan, thanks for your review. I'm sorry to hear that you're not fully satisfied with your order, I'd like to help you with that! I've sent you an email so we can solve your situation together. Thanks for understanding the delivery times during Christmas as well. I wish you a good day!
Reply from ShirtUp!
Thank you for your positive feedback! We are thrilled to hear you had a positive experience with ShirtUp!.
We'll continue working hard to provide you with the best product.
ShirtUp! team.
Would recommend
Easy to use app
Fast delivery
Nice quality t-shirts
Very good print of the design
29 December 2023
Reply from ShirtUp!
Thank you for taking the time to share your valuable feedback, Aaricia. We're very happy to have played a part in creating a unique and personalized experience for you. Cheers, ShirtUp! team.
Give your Customer Service workers a raise
I ordered six tshirts during their Black Friday sale. So my comments are based on one of their busiest periods.
Tips:
- if you see that you are getting too many orders, alert your customers on delays. Please manage expectations because I missed the window in which I could gift these altogether
Tops:
- When I reached out to your service desk, checking on my order, I received a prompt and clearly personalised response with clear information. I also received an offer for a full refund if I didn't want to wait longer (which I didn't take)
- When my order arrived, not long after, one print on the wrong coloured tshirt. I contacted customer service again. Once again I received a prompt, clear and personalised response. And, with one picture of proof, I got a correct one sent to me at no extra cost. (Please give Anna a raise. I'm sure that Black Friday sales can cause a lot of mistakes and thus complaints and she was just amazing throughout it all)
- With regards to print quality and price, I was very happy.
With regards to the actual tshirts, I ordered for different body types and they were comfortable and all fit like a glove.
Will definitely use them if I need prints again.
4 December 2023
Reply from ShirtUp!
This review made our day! Thank you for sharing your valuable feedback with our community, Lelani. We're thrilled to hear that we could help you with your order.
Thank you for choosing ShirtUp!, and we can't wait to assist you with your future customization needs.
ShirtUp! team.
Two tshirts
One tshirt , L size male was really great,
The other one, a ladies M size, own design was way too little. My girlfriend always chooses M size in shops and never have any trouble fitting them.
28 December 2023
Reply from ShirtUp!
Hi Michel, thanks for your review. I'm happy to hear that you like your personalised t-shirts! Please remember that we suggest to size up for a comfort fit. If we can help you for your next order, please contact us at europe@shirtup.com Kind regards, ShirtUp!
Good quality shirts
Good quality shirts, good printing, but the colors could have been a little bit brighter in my opinion.
4 January 2024
Reply from ShirtUp!
Hi, thank you for taking the time to write your review! We are always looking for ways to improve so we will definitely take your comment into consideration. Please come see us again soon. Kind regards, ShirtUp!
So happy!
Service en communication: excellent
Quality of the products: can't be better
Tool with AI option: a dream to work with.
4 January 2024
Reply from ShirtUp!
Thanks for sharing such a great review, Michel! We are thrilled to hear that you enjoyed our services and your personalised hoodies and t-shirts. We really appreciate your support. Looking forward to serving you again soon! ShirtUp! team.
Would'nt recommend
Order came way later than said, came in two batches, print is of questionable quality, as are the hoodies
Won't order there again
3 January 2024
Reply from ShirtUp!
Hi Mare, thanks for sharing your feedback and we’re sorry your experience didn’t match your expectations. Could you please send us photos of the products you received? You can find us at: europe@shirtup.com We'd like to check them so we can help you further. Kind regards, ShirtUp!
The company promised a delivery withon…
The company promised a delivery withon 24 hours.. waited over 2 weeks. So i had to buy something else for somebodies birthday
22 December 2023
Reply from ShirtUp!
Nogmaals onze oprechte excuses voor de vertraging door Black Friday en Kerstmis. Helaas zijn we er hierdoor niet in geslaagd om elke bestelling binnen de oorspronkelijk beloofde 2-5 werkdagen te bezorgen. Op 20 december hebben we contact gehad over de vertragingen en een mogelijke oplossing aangeboden.
We begrijpen dat je hebt besloten om rustig af te wachten, aangezien we hier helaas niets meer over hebben vernomen. Als je hier nog op wilt reageren, zien we je e-mail graag tegemoet.
Met vriendelijke groet,
Anna van ShirtUp!
You guys are saying your fast
You guys are saying your fast!
But that was not the case.
29 December 2023
Reply from ShirtUp!
My sincere apologies for any inconvenience regarding your order.
The high demand during Black Friday and the holidays has resulted in significantly more orders than anticipated, leading to unfortunate delays in the production and shipping processes.
During checkout, it is therefore indicated that your package will be delivered to your home within 5-9 business days (excluding holidays). This is temporary, as we hope to have this situation resolved soon.
Once again, we apologize for the delay, and despite this, we wish you much enjoyment with your purchase. I sincerely hope we get the opportunity to regain your trust.
Best regards,
Anna from ShirtUp!
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