First time using Ship Camps, hesitant initially, however , super simple and efficient. All texts and emails were answered immediately and with clarity. Even after the bags were picked up from my fro... See more
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Review summary
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First time ever shipping luggage. Very pleased and would recommend. I was extremely nervous about shipping luggage and having it lost. Because this was so easy and inexpensive to use, it made me e... See more
In the past, we have used other companies to ship my kid's luggage to camp, but I'm so happy that we discovered Ship Camps. Ship Camps was fast and easy, a bit less expensive than the other company we... See more
Ship Camps transported 2 XL duffels from TX to NY without any problems. It was very easy to get in touch with their agents to make changes to my pick up and they mailed shipping tags and directions pr... See more
Company details
Written by the company
Founded in 2021, Ship Camps is a safe, convenient, global delivery service for campers’ trunks, luggage, and boxes. With stress-free shipping to and from home, Ship Camps makes the journey to camp easier than ever. Ship Camps offers parents an alternative to carrying, checking, and claiming baggage at the airport. Working in conjunction with world-class logistics providers, Ship Camps ensures on-time delivery for all shipments - guaranteed. Parents can have their child’s bags picked up directly from their home or office and delivered to almost any camp worldwide. Every shipment comes with complimentary insurance and a dedicated tracking team that monitors the progress of campers’ bags every step of the way.
Ship Camps
Written by the company
- We Are Committed To Our Customers
- With our dedicated customer support team, we are committed to providing camps, campers, and parents with the highest level of service from start to finish. We strive to provide a seamless and convenient travel experience with a wide array of additional benefits.
- We Ship All Your Camp Gear
- Ship Camps will collect campers’ luggage, trunks, and boxes from their doorstep and deliver them to camp safely and on-time. Our service is more than just an easy booking platform - it’s the new way to travel to camp. For a free quote, visit www.shipcamps.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (855) 540-2267
- customersupport@shipcamps.com
- shipcamps.com
4.5
Excellent
526 reviews
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The delivery was very expeditious and…
The delivery was very expeditious and the packet for labeling system and follow up emails on tracking were excellent
14 August 2025
Exelent company ,how manage
Exelent company ,how manage , updates of your kid luggage and answer back if you have question.
15 August 2025
Clear communication and customer service
Ship Camps communicated clearly throughout the process. When their was an issue with our bag being damaged, the process to submit a claim and approval of the claim was easy and efficient.
16 August 2025
Very convenient and well worth the…
Very convenient and well worth the cost. All of my attempts to ship my daughter’s bags to camp were epic fails. Thank goodness for Ship Camps!
16 August 2025
We have used Ship Camps for the past 2…
We have used Ship Camps for the past 2 summers and they have always been Excellent!! Highly Recommend!!
15 August 2025
Great Experience Year After Year.
15 August 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ship Camps is a big scam
Ship Camps claimed my bags were oversized when they weren’t. They said that they weren’t going to charge me extra and they did. I had to file a complaint with the credit card company.
14 August 2025
Reply from Ship Camps
Hello Jackie,
Thank you for your review.
Our team sincerely apologizes for any confusion regarding the dimensions of your bag. We charged an overage fee based on the dimensions provided by the carrier. Upon review of the phone call you placed with one of our representatives, we see that you should have received a refund for this. We will be in touch to correct this issue.
If you have any questions, please do not hesitate to contact us by phone at (855) 540-2267 or email us at customersupport@shipcamps.com. Thank you!
Efficient and careful
Efficient, careful, and on time pick up and drop off of camp duffels.
14 August 2025
Damaged trunk
Original post: For the amount of money this cost, I was pretty disappointed to see it dumped by FedEx covered in damage. I reached out to Ship Camps and got an auto email about filing a claim, which I have now done. But not much on the customer service. We had just purchased a really nice brand new trunk and I assumed Ship Camps provided care in shipping.
Updated: I was told that I would be receiving reimbursement for the damaged trunk. Filing the form was very time consuming (I spent over an hour taking the right pictures and gathering the right screenshots etc). So while I am still disappointed in the quality of service provided, and would have preferred a non damaged trunk & not having to spend an hour filing my claim & not needing to know order a new trunk and dispose of the damaged one, I am happy with the resolution given the circumstances.
13 August 2025
Reply from Ship Camps
Hello JG,
Thank you for your review.
We sincerely apologize for the damage to your trunk. Please know that no automated email was sent in response to your inquiry, although we understand your view, as our team was quite quick to respond. A supervisor replied to your initial inquiry within 3 minutes to provide you with a claims form. Upon completion of the claims form, our claims team was able to send an approval email within 15 minutes of receipt. Our team appreciates you reaching out to us about the damage so that we could help remedy the situation.
If you have any questions, please do not hesitate to reach out to us by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
It would have been helpful to get…
It would have been helpful to get information in advance regarding what time the luggage would be delivered
14 August 2025
Soaked Trunks
Despite having two covered porches in the front of my house, delivery dropped 5 trunks off on the side of my house with no coverage and it rained and now my trunks are soaking wet and I have to wash the entire contents of them.
13 August 2025
Reply from Ship Camps
Hello Susan,
Thank you for your review!
We're sorry to hear your trunks were wet upon receipt. Our team is reaching out to see if you need any claim assistance, as we have not yet heard from you directly. We understand how frustrating this must have been and can assure you that we are bringing this matter to the carrier's attention.
If you have any questions or would like to discuss your order further, please do not hesitate to contact us by phone at (855) 540-2267 or via email at customersupport@shipcamps.com. Thank you!
They made the process of shipping 50…
They made the process of shipping 50 pairs of socks to camp and 30 pairs of socks home very easy. If only they ran the camp lost and found...
13 August 2025
It was so easy
It was so easy! My daughters duffles came home sooner than expected and in great shape!!
12 August 2025
Fast from NH to TX
My daughter's bag arrived so much quicker than we expected returning from New Hampshire to Texas.
12 August 2025
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