shift.com.au Reviews 427

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Get Capital also Known as Shift is one of the most incompetent companies you could ever borrow money from for your business. Once they have you, they treat you like crap, on your portal you can see w... See more

Rated 5 out of 5 stars

The staff at GET CAPITAL were very helpful, particularly Amy. The process in obtaining funding was a breeze compared to the SLOW process a bank follows. The conditions that are offered ar... See more

Rated 5 out of 5 stars

Helpful advice and options! All staff are incredibly easy to deal with and are solution based (rather than being problem finders). We had funds approved within 24 hours! Simple application process mad... See more

Rated 5 out of 5 stars

I was really impressed with my Get Capital experience. All the staff I have spoken with have been great. In particular, I spoke with a lovely customer service officer at 5:20pm on Friday (I’m sorry, c... See more

Company replied

Company details

Written by the company

Shift (formerly GetCapital) provides Australian businesses with credit and payment products, allowing them to take control of their cash-flow, purchase assets and streamline trade terms.    Shift brings the same level of digitisation that consumers enjoy every day to the business world so businesses can manage their finances with ease, flexibility and control.   Since its founding in 2014, Shift has provided funding to support the growth aspirations of more than 30,000 Australian businesses.   Shift is headquartered in North Sydney, New South Wales, Australia.   


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3.9

Great

TrustScore 4 out of 5

427 reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Fast approval. Very impressed! Will definitely recommend and use again!

7 November 2020
Unprompted review
shift.com.au logo

Reply from shift.com.au

Hi Dan,

Thank you for taking the time to complete a review. We pride ourselves on delivering exceptional customer service and are delighted that you had a fantastic recent experience.
We look forward to assisting you again in the future.

GetCapital Customer Care

Rated 5 out of 5 stars

Very happy with the final outcome

Very happy with the final outcome. At first I had an issue with my account and was going around in circles with some of the account managers at Get Capital. I asked to speak to a manager as my issue wasn’t getting resolved. I spoke to Mustafa who told me he will get back to me asap with a resolution. He called me back the same day letting me know he is working on it and will get back to me. To my surprise, he called me back the next morning with a resolution. I am very happy with Mustafa and he turned my experience with Get Capital into a great one.

8 July 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, as always. From our first enquiry through to being an ongoing customer the service we've received has been exceptional, the staff are always friendly and helpful, and the process of utilising the service has always been very easy.

8 July 2020
Rated 5 out of 5 stars

Excellent service!

Thanks once again to Get Capital for helping me with funding for my new car. Steve has been excellent and has gone above and beyond to help out with any requests I had. Can't speak highly enough of his customer service.

3 July 2020
Rated 5 out of 5 stars

Great experience extremely helpful got…

Great experience extremely helpful got us back on our feet after the covid experience. Thanks for all the help <3

2 July 2020
shift.com.au logo

Reply from shift.com.au

Hi Lisa,

Thank you for your feedback, we appreciate you taking the time to tell us about your recent experience. We are delighted to have supported your business during this challenging time.

Kind Regards,

The GetCapital Team

Rated 5 out of 5 stars

Spoke to Steve about my loan…

Spoke to Steve about my loan requirements, i have been a GetCapital Customer for over a year now, Steve was able to help me out again and get funding when i needed it the most. Thank you Steve, will get back again soon.

26 June 2020
Rated 5 out of 5 stars

Can't recommend Get Capital enough

Can't recommend Get Capital enough!
After other companies either didn't want to deal with my industry or didn't understand the facility I was after, Shelby from GC really understood what I needed and why.
She made the process so easy and simple and I got approved for exactly what I was after and needed.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

I just want to send a big thank you to…

I just want to send a big thank you to Shelby, their relationship manager. Shelby was empathetic and listened clearly to my concerns especially thru this very stressful time during Covid 19. Shelby you have made my year and as a small business you have really done your job well and I could not be happier. Your amazing and thank you for doing your job just by listening and bringing my business back to life with getting me the loan!!!

Warm regards Misha

7 May 2020
Unprompted review
Rated 5 out of 5 stars

We had a tight deadline for my small…

We had a tight deadline for my small Business customer to get funds, i submitted and then put the request for escalation based on that deadline. Get Capital came to the rescue and clients were relieved and estatic that we solved their pain point - thanks GC :)

29 April 2020

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