Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
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Review summary
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Thaine!!! Thaine everytime exceeds any expectations we have! He makes the whole process effortless and makes you feel understood and looked after! He is an asset to your company and genuinely see... See more
Hi, The guys that have helped with my insurance are professional and are quick to communicate. The prices are competitive and they also demonstrate an attitude of care. This makes the process ea... See more
I appreciate the timely reminder that the home insurance is due. The caller is always friendly and very clear on any changes etc. The price quoted is lower than comparable insurance quotes from other... See more
Company details
Written by the company
Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.
Contact info
Office 5-9, 51 Minchinton Street, 4551, Caloundra, Australia
- 1800979899
- info@shieldedinsurance.com.au
- shieldedinsurance.com.au
4.9
Excellent
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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Fantastic service from Megan.
Fantastic service from Megan was a great from start to finish, was given lots of options and explained how they would impact policy depending on what was ultimately chosen. Very competitive price.
Would recommend and will come back before renewal.
15 July 2026
cooper very helpfull all information…
cooper very helpfull all information supplied. Thanks very much .
15 July 2026
Professional agent kind and considerate…
Professional agent kind and considerate and knowledgeable.
Good service
14 July 2026
Problem fixed
14 July 2026
Don’t stop taking direct debit and than…
Don’t stop taking direct debit and than blame customers that have overdue payments as you did to me.
Regards
Stan Selever
30 June 2026
Excellent customer service from kaiden…
Excellent customer service from kaiden answered all our questions and was very helpful
14 July 2026
Thank you for your help.
These guys sorted out a new policy at a decent price for me. The process was quick and easy, and my consultant was professional and personable. Thank you.
14 July 2026
Customer service was great!
Customer service was great, easy to talk to and happy to help. Strongly recommend!
Cheers Casey!
14 July 2026
Dan was fantastic and met all my needs…
Dan was fantastic and met all my needs and fine tuned my insurance policy to give me the best outcome!
14 July 2026
Very competitive price.
14 July 2026
Great customer service
Great customer service! Very quick responses, easy to understand and was able to get the best price. Greatly appreciated!
13 July 2026
Chris is always a pleasure to deal…
Chris is always a pleasure to deal with. Everything is so straight forward. Always goes through the policy beforehand. All round a great experience.
13 July 2026
Great company - total confidence in them
We have been with Shield Insurance for over a year now and the level of service from Matt Silk has been outstanding. I have every confidence in this company.
13 July 2026
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