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SHD Medical Reviews 

286
•
TrustScore 4.5 out of 5

4.4

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional product quality and overall value. Customers frequently mention that placing orders on the website is a very simple and hassle-free process from start to finish. Consumer feedback notes that the medical supplies are always reasonably priced, arrive very quickly, and come in secure, discreet packaging. However, some people mentioned that they encountered frustrating delivery delays or received incomplete packages missing important items from their original purchases. A few reviewers also noted occasional issues involving incorrect product sizes or experienced notable difficulties receiving responses when problems occurred.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally fast arrival... See more

Product

Customers had positive experiences with product, frequently praising the great prices, selection, and trusted... See more

Service

People report positive experiences with service, highlighting swift delivery, great pricing, and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting that placing orders is simple, prices... See more

Price

Consumers find price to be a strong highlight, expressing great satisfaction with the competitive rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect. It was big and great experience. Because of some stupid automatic filling,my address was totally messed and not delivered. Only because wrong address. SHD perfectly responded to my email an... See more

Rated 5 out of 5 stars

I’ve now used SDH Medical for a second time and have been very impressed on both occasions. They consistently offer some of the cheapest prices I’ve found, and the whole ordering process runs smoo... See more

Rated 5 out of 5 stars

One of the best online medical suppliers i have used. Im so impressed with the products i buy, that i keep coming back for more. Top quality syringes and needles i havent had any issues with anything.... See more

Rated 5 out of 5 stars

I needed some needles, searched high and low and SHD were by far the cheapest and with free delivery… arrived within 48hrs… I was also kept informed at every stage - can’t fault the service and price... See more

Company details

  1. Online Marketplace

Written by the company

SHD Medical is a supplier of medical products including condoms, lube, disposable syringes and needles. Fast, discreet and free delivery on all orders. SHD Medical is a small Limited company based in Plymouth. We started the business back in 2013 on a part time basis and as the business and our interest in the field grew, it was quickly decided this was what we wanted to do, i.e supply quality products at the cheapest possible prices. In 2014 we became a Limited Company After studying the medical supply market, we noticed that the market was flooded with inferior quality products such as non medical grade syringes and gloves. We decided that this was what we wanted to concentrate on seeking out, and stocking the best products in each area, and working with the manufacturers to get these prices as low as possible for the customer. Our key success has been the relationships built up with customers, helping them find the right product at the right price.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(286)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good

I’ve now used SDH Medical for a second time and have been very impressed on both occasions. They consistently offer some of the cheapest prices I’ve found, and the whole ordering process runs smoothly from start to finish.

Everything follows through exactly as it should, and delivery via Royal Mail is fully tracked, which gives great peace of mind. It’s reliable, straightforward, and good value for money.

I genuinely have no complaints at all. Keep up the good work!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect.

Perfect.
It was big and great experience.
Because of some stupid automatic filling,my address was totally messed and not delivered. Only because wrong address. SHD perfectly responded to my email and posted my item immediatelly, when was returned by RM. Really happy how it was sorted. Many thanks. For sure, will be back if needed again

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service experience

Great customer service experience. I had an issue with a recent order that wasn’t the company’s fault, and Josh was genuinely helpful and reassuring throughout. He responded quickly, took the concern seriously, and made the whole process feel easy. Really appreciated the support.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience – incorrect items and zero support

I am beyond disappointed with my experience with SHD Medical. I ordered a specific size of a product, but they sent me the wrong one entirely, making the items completely unusable.
What makes it worse is the total lack of communication. I’ve reached out to their customer service team multiple times to get this fixed, but I’ve heard absolutely nothing back. It feels like they’ve just taken my money and disappeared.
I am totally angry and frustrated at the lack of professionalism here. I will be escalating this further as this is unacceptable. Save your money and go elsewhere—I definitely do not recommend them.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Will be a repeat customer.

I found the product I was looking for on their site and ordering was a simple process. The company kept me informed of shipment and delivery and the order came very quickly. I was satisfied with the product and excellent service and will order from this company again in the future.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, ordered and I received items a few days later, all good and would use again

5 November 2025
Unprompted review

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