I bought Shark Pet Plus Cordless Stick Vacuum cleaner, and I was impressed by its power and capability. Delivered next day. Wow. Does the job without any hassle, only impovement could be done when its... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Experience of buying was spot on, vacuum is so powerful. I was slightly embarrassed by amount of dust it found on first run around house. Only reason for 1 star drop is that we have thick pile carp... See more
Shark hoover purchased for the odd quick clean round the house. Power alot weaker than expected for a cordless rechargeable hoover.But Ideal for a scoot round the place but not for everyday cleaning a... See more
I’m not easily impressed but the build quality of the Shark Ninja equipment I have bought from fans to air purifiers and carpet cleaner all have worked as described. Seen well made and I wouldn’t keep... See more
Company details
About Shark Clean UK
Written by the company
.png)
Shark, the leading brand in vacuum cleaners in the UK*, is committed to crafting high-quality household products. Our range includes a wide selection of corded, cordless, and handheld vacuum cleaners, as well as steam mops, air purifiers, hair dryers, and other innovative solutions.
Shop Upright Vacuums Shop Cordless Vacuums Shop Stratos Shop Shark Beauty Shop Offers Contact UsFree Next Day Delivery
7 days a week*
Automatic 5-Year Guarantee*
Confidence in our design and quality
30 Day Returns
Free returns on main units
Pay-in-3
Shop now, pay later with Klarna
Contact info
3150 Century Way, LS15 8ZB, Leeds , United Kingdom
- 0800 862 0453
- customerservice-uk@sharkninja.com
- sharkclean.co.uk
4.5
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is an update to my last review and…
This is an update to my last review and exactly what I mean when I say avoid shark , I had a trustpilot review asking me to contact customer support - which I did to then have this response
“Thanks for contacting us regarding your SharkNinja product.
I'm sorry to hear that you have a concern with your product and we would like to resolve this matter for you.
We are unable to resolve any troubleshooting inquiries via email. I am pleased to say we now have troubleshooting guides available on our website for most of our models.
Please select the below link and locate your product. You can find the model number on the back of the body/motor base or handheld unit on your vacuum.”
Once you find your product in the list, follow the guide relevant for your fault/concern.
I do not need an online guide the hoover is blown with smoke coming out of it !!!
17 June 2026
Unprompted review
Reply from Shark Clean UK
Hi Jonathan,
Thank you for taking the time to share your review.
We completely understand your frustration here, especially given the nature of the issue you’ve described. A product emitting smoke is understandably concerning, and it’s clear why a standard troubleshooting response wouldn’t feel appropriate in this situation. Please check your inbox, as a member of our team has reached out directly to you to assist further. They’ll be able to handle this promptly, and make sure the right steps are taken to support you. We appreciate you bringing this to our attention.
Kind Regards,
Shark Home UK
Really good product
Really good product, it works without any issues, even after being hammered by my kids and dog.
26 November 2025
Great vacuum and super powerful
Great vacuum and super powerful. I am totally converted to Shark, very well made products and built to last
8 March 2026
⭐️⭐️⭐️⭐️⭐️
Great experience with Shark. My FlexStyle arrived quickly, was well priced, and has been one of the best beauty purchases I've made. Their customer service is also top tier, I'd happily purchase from Shark again and would definitely recommend them.
18 May 2026
Unprompted review
Faulty product
Ordered a shark never change 5, stopped working due to fault after 10 days. Got a refund but the stress and time lost due to returning the product is immense. Dont you have a quality control especially for a big well established company? Can you refund my fuel expense?
16 June 2026
Unprompted review
Reply from Shark Clean UK
Hello Gerwin,
Thank you for your feedback.
We’re truly sorry to hear about your experience. We completely understand how frustrating and inconvenient this situation has been, especially given the fault occurred so soon after purchase. As your unit was purchased through Argos, they are the retailer responsible for handling the sale, return, and any related costs or compensation associated with the purchase. For this reason, we’re unable to provide reimbursement for fuel, time, or other expenses. We would kindly recommend reaching out to Argos directly to discuss this further, as they are best placed to review your request.
Kind Regards,
Shark Home UK
Brilliant hoover, brilliant customer service
Owned 5 shark Hoover's all better than any hoover owned previously, latest one developed a fault, it happens, but the customer service is second to none, helpful and the very next day replacement part arrived, superb
15 June 2026
Unprompted review
Shark cordless hoover…
Shark hoover purchased for the odd quick clean round the house. Power alot weaker than expected for a cordless rechargeable hoover.But Ideal for a scoot round the place but not for everyday cleaning as it's just not powerful enough. Still have to get out the big Miele across the week to ensure good clean. Definitely needed when you have 3 dogs, one teenager. I had expected more to be honest and wouldn't have bought in hindsight.
5 October 2025
Quick delivery
Quick delivery. Good customer service. Good products what more can you say.
12 November 2025
Amazing I wish I hadn't waited so long…
Amazing I wish I hadn't waited so long to replace the Hoover head excellent service fast delivery
13 June 2025
Help with hand held vacuum.…
I would like to thank Nicola for her excellent help over the phone with my problem. All sorted. Thank you Nicola.
12 June 2026
Unprompted review
Mrs was well happy with her Xmas…
Mrs was well happy with her Xmas present of new hoover BUT truth be told it’s starting make a whining noise 6 months in……. Just saying like, il with hold judgement just yet
6 November 2025
Reply from Shark Clean UK
Hi Andrew,
Thank you for sharing your experience.
It’s disheartening to hear this. It sounds like it started off as a great Christmas gift, so we can understand how frustrating it is to hear a whining noise developing just 6 months in. It seems like you may be experiencing an unusual noise with your Stratos, and that’s not the experience we aim to deliver. We’d like to help get this sorted for you. Please follow the steps under the “My vacuum is making an unusual noise” section using the link below. If it’s still happening after that, just follow the guidance at the end and we’ll take it from there.
https://support.sharkninja.co.uk/article/IZ400UK-Series-Shark-Stratos-DuoClean-Cordless-Vacuum-Troubleshooting-Guide-uk
Kind regards,
Shark Home UK
Great little fan
I really like the shark products and the fan is a great design. Cordless, the cooling water feature and the design all make it a great addition to my office in summer
29 June 2025
great products
bought a shark hoover and found it reliable and excellently priced i have since bought other shark items for my wife and the house as i find it a reliable product
23 November 2025
I am pleased with the swift delivery…
I am pleased with the swift delivery and product packaging. Thank you.
24 March 2026
Shark PowerPro Pet Cordless Stick Vacuum, with Anti Hair Wrap & Floor Detect IZ380UKFDB
Product brought: (Shark PowerPro Pet Cordless Stick Vacuum, with Anti Hair Wrap & Floor Detect IZ380UKFDB)
Great Hoover works well on all surfaces. Superb customer service support, any issues solved swiftly. Big thank you to Adriana-Maria & Gabi.
Will definitely recommend sharks products and will definitely buy again.
9 June 2026
Unprompted review
Shark Pet Plus Cordless Stick Vacuum
I bought Shark Pet Plus Cordless Stick Vacuum cleaner, and I was impressed by its power and capability. Delivered next day. Wow. Does the job without any hassle, only impovement could be done when its used on laminate floor, as sometimes doesn't pick up some small bits, but once you run few times across, job is done. Time will tell, but now after almost 5 months and everyday( three times per day) use, still works perfectly. Reccomended product.
13 January 2026
Great products
Great products with quick dispatch/delivery times. You can’t go wrong with Shark
21 July 2025
2nd purchase from Shark
2nd purchase from Shark, a table top fan, Flexbreeze, cordless, absolutely fantastic and very quiet. After many years of poor fans, so glad I found this one.
Same quality as my Shark vacuum cleaner that I have had for about 4 years now.
I cannot fault their products.
8 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.