Shapeshifter Nutrition Reviews 

475
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and exceptional overall service, noting that orders arrive promptly, securely packaged, and often include pleasant little extras. Consumers also highlight the high quality of the products, mentioning smooth flavours, great prices, and knowledgeable staff members who are always ready to assist. Some reviewers were not happy with delivery delays, noting that certain parcels went missing or failed to arrive on time. A few people also mentioned that tracking updates were inaccurate and that they experienced frustrating issues when trying to resolve shipping problems.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality, great flavours, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting speedy shipping, secure... See more

Quality

Customers consistently note positive experiences with quality, highlighting high-quality products, smooth... See more

Service

Consumers find service to be positive, highlighting quick delivery times and helpful staff who consistently... See more

Order

Clients share positive opinions on order experiences, noting that products are easy to find and buy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Amazing Protein Powder! Shipping and delivery were quick and completely hassle-free, which was a great start. The flavour absolutely blew me away — I got the Ice Blast one and it honestly... See more

Company replied

Rated 5 out of 5 stars

Only leaving a review because i saw a one star at the bottom of their website. Been using this company for 1/2 years and have had absolutely no problems. would recommend to anyone wanting protein fo... See more

Company replied

Rated 5 out of 5 stars

Can't recommend these folks enough. Great choice, brilliant service and seem to be able to post to Belfast without big delays. Will absolutely be using going forward.

Company replied

Rated 5 out of 5 stars

Package arrived unexpectedly fast, was well packaged with no chance of any damage, also blessed my with a free pair on wrist straps which are much appreciated. Top quality business would definitely re... See more

Company replied


Company details

  1. Sports Nutrition Store
  2. also in
  3. Fitness and Nutrition Service
  4. Vitamin and Supplements Store

About Shapeshifter Nutrition

Written by the company

Shapeshifter Nutrition – Your One-Stop Shop for Premium Sports Supplements

New Arrivals Brand of the Month Clearance

At Shapeshifter Nutrition, we are committed to helping you achieve your fitness goals with the highest-quality sports nutrition products. Whether you are a seasoned athlete, a gym enthusiast, or just starting your fitness journey, we provide the supplements you need to train harder, recover faster, and perform at your best.

We proudly serve customers across Northern Ireland, Ireland, the United Kingdom, and beyond, offering an unbeatable range of products to support muscle growth, fat loss, endurance, and recovery.

Why Choose Shapeshifter Nutrition?

  • Extensive range of pre-workouts, protein powders, amino acids, fat burners, creatine, testosterone boosters, and recovery supplements.
  • We stock trusted industry-leading brands such as NXT Nutrition, ATP Science, Chaos Crew, Muscle Rage, Optimum Nutrition, Xtremis Labs, Kilo Labs, Innovapharm, Condemned Labz, Ghost, and many more.
  • All products are carefully selected for quality, effectiveness, and safety.
  • Free UK & Ireland delivery on orders over £50 📦.
  • Fast and reliable worldwide shipping so you can access top supplements no matter where you are. 🌍
  • Visit us in-store at Lurgan (4G Gilpinstown Road) & Lisburn (106 Longstone Street) for expert advice and personalised recommendations.
  • Become part of a thriving community of athletes, gym-goers, and fitness enthusiasts who trust us for their performance needs.

Expert Advice & Personalised Recommendations

With so many supplements available, choosing the right one can be overwhelming. That’s where we come in! Our team of experienced fitness professionals is here to guide you, whether you need a high-stim pre-workout for intense energy, a protein powder for lean muscle growth, or a recovery formula to help you bounce back faster.

We take pride in offering you the best advice, ensuring you get the most out of every product you buy. When you shop with us, you are not just purchasing supplements – you are investing in expert knowledge and a supportive fitness community.

🛍️ Convenient Shopping – Online & In-Store

We make it easy to get the supplements you need, whether you prefer shopping online or in person:

  • Secure online shopping with fast checkout and reliable delivery.
  • In-store shopping at our Lurgan and Lisburn locations, where our knowledgeable staff can help you find the perfect supplements.
  • Regular special offers and Shapeshifter Nutrition Discount codes to give you the best value for your money.

🚀 Unleash Your Potential with Shapeshifter Nutrition!

We are more than just a supplement store – we are a brand that is dedicated to your success. Whether you want to build muscle, burn fat, boost endurance, or enhance recovery, we have the products and expertise to help you reach your goals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(475)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Parcel did not get delivered will call…

Parcel did not get delivered will call customer service to re book as the royal mail says they have tried to deliver but maybe this has been an error on delivery address everyone is at home and we have not heard the door knock

8 December 2025
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Reply from Shapeshifter Nutrition

Thank you for taking the time to leave a review. We’re very sorry to hear about the frustration you experienced and completely understand how concerning it can be when a delivery does not arrive as expected.

We would like to clarify the situation, as we have already explained in our personal email to you, and reiterate it here for transparency. Your order was placed on December 8, 2025, at 10:24 PM, which was outside of our working hours. The following morning, on December 9, 2025, at 10:41 AM, your order was fully completed, processed, and prepared for collection by Royal Mail on the very same day. From our side, the order was handled as efficiently as possible, with no delays in processing or dispatch.

Once parcels are collected by the courier, unfortunately, we have no control over delivery attempts, routing, or transit times. During the lead-up to Christmas and New Year, Royal Mail experiences an exceptionally high volume of parcels, and delays or missed delivery attempts can occur despite best efforts. While we fully appreciate how frustrating this can be, these circumstances are beyond our control as a retailer.

After reviewing your order, we can also confirm that your item has since been successfully delivered.
We genuinely sympathise with your experience, as we take great pride in our efficiency and customer service. However, we feel it is important to highlight that one-star reviews directed at us due to courier-related delays are very difficult for us to accept, as they do not accurately reflect our performance as a business. Outside of the festive season, orders are delivered well within the stated delivery timeframes throughout the rest of the year, and our dispatch standards remain consistently high.

We hope this explanation provides clarity. Thank you for your order and for allowing us the opportunity to respond.

Rated 5 out of 5 stars

I still haven’t received my orders 🤬

I still haven’t received my orders! The prompt response in sorting my delayed order was 1st class! 👍👏👏👏💪

7 December 2025
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Reply from Shapeshifter Nutrition

Thanks for your patience and for the update! 🙏 During the busy Christmas period couriers can experience backlogs, which can occasionally cause delays once parcels have left our warehouse. We always pack and dispatch orders the same day for collection during working hours, but unfortunately delivery times are then in the courier’s hands.

We’re really glad our team could respond quickly and help get things sorted for you — appreciate your understanding 💪

Rated 5 out of 5 stars

Had a problem with ordering with my…

Had a problem with ordering with my eircode contact customer service and they got back to me and we had it sorted after 2 emails. All with in 30 mins max

31 October 2025
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Reply from Shapeshifter Nutrition

Thanks so much for the review! 🙌 Really glad the team could sort the eircode issue so quickly — always happy to help and great to hear everything was resolved within minutes. Appreciate you choosing us! 💪

Rated 5 out of 5 stars

Great product

Added freebies Amazing service and quick delivery

6 December 2025
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Reply from Shapeshifter Nutrition

Thanks a lot! 🙌 Really glad you’re happy with the product — and great to hear the freebies and fast delivery hit the mark too. Appreciate the support!

Rated 5 out of 5 stars

Never any complaints with this company

Never any complaints with this company. Fast delivery and great prices. Great at any help needed and great correspondence

9 December 2025
Unprompted review
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Reply from Shapeshifter Nutrition

Thanks so much! 🙌 Really glad to hear you’ve consistently had a great experience with us — fast delivery, good prices, and solid support are exactly what we aim for.

Rated 5 out of 5 stars

Only leaving a review because i saw a…

Only leaving a review because i saw a one star at the bottom of their website. Been using this company for 1/2 years and have had absolutely no problems. would recommend to anyone wanting protein for cheaper than amazon!

9 December 2025
Unprompted review
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Reply from Shapeshifter Nutrition

Really appreciate you sticking with us over the last couple of years and we’re glad you’ve had nothing but smooth orders and solid service. Thanks again for the recommendation — means a lot 💪

Rated 5 out of 5 stars

Good stock

Good amount of quality products in stock compared to many other online shops

1 December 2025
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Reply from Shapeshifter Nutrition

Thanks so much! 🙌 Really glad you’ve noticed the range — we work hard to keep great products in stock. Appreciate the feedback!

Rated 1 out of 5 stars

I paid for 24hr delivery to have it…

I paid for 24hr delivery to have it take a whole week to be delivered, its still not arrived yet

29 November 2025
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Reply from Shapeshifter Nutrition

Hi Joseph,
We understand your frustration regarding the delay, and we want to address this clearly so that other customers reading this also have the correct information.
Your order was processed and dispatched by us on the same day, well within our opening hours and before our stated cut-off times. As a company, we genuinely could not operate any more efficiently when it comes to preparing and handing parcels over to the courier. This efficiency is something we pride ourselves on and are well known for.
However, once an order leaves our warehouse, courier operations are completely outside of our control. The current delays you are experiencing are not caused by us.
Right now, Royal Mail are facing significant nationwide backlogs due to the extremely high volume of parcels following Black Friday, Cyber Monday, and the run-up to Christmas. Royal Mail have confirmed that many parcels are currently sitting in collection vans and lorries outside their processing centres because the facilities are overwhelmed, resulting in delayed scans and slow movement across their network.
It’s important for customers to understand that businesses do not control how couriers operate, especially during peak season, and people need to be mindful that these delays will more than likely continue as we get closer to Christmas. Delays like this are, unfortunately, very common at this time of year, and these issues are expected to persist throughout the festive period.
We want to stress that your parcel is on its way; it is simply caught in the courier backlog.
We completely sympathise with your frustration, and we want to be clear that we are equally as frustrated. We pride ourselves on fast order processing and quick dispatch every single day, and we have fulfilled our part of the service exactly as promised. The delay is solely due to Royal Mail’s current congestion, not our handling of your order.
We also feel it’s important to highlight that one-star reviews aimed at us for courier delays are very difficult for us to digest, as they do not reflect our performance as a company. We meet our obligations every day, yet we are the ones penalised publicly for issues caused by external courier services. This is especially challenging because the courier delays are completely understandable at this time of year; they are overwhelmed, and we fully recognise that. However, the impact of these reviews falls on us, despite the fact that delivery handling is not within our control.
We ask customers to please keep these seasonal courier delays in mind, as we continue to send out every parcel on time, every day, before the cut-off.

Rated 5 out of 5 stars

Best supplement shop

Excellent service, exactly what i ordered.

29 November 2025
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Reply from Shapeshifter Nutrition

Thanks a lot! 🙌 Really glad to hear everything arrived just as expected.

Rated 5 out of 5 stars

Amazing!!

I ordered a flavor that was unexpectedly out of stock, and the customer service team, specially Josh, made sure to upgrade my shipping along with a care package for the hassle. Extremely lovely customer service and would buy from Shapeshifter again!

26 November 2025
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Reply from Shapeshifter Nutrition

Thanks so much for the lovely review! 🙌
Really glad Josh could look after you — when something’s unexpectedly out of stock, we always want to make it right, so it’s great to hear the upgraded shipping and care package hit the mark.

Appreciate the kind words!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Amazing Protein Powder!

⭐⭐⭐⭐⭐ Amazing Protein Powder!

Shipping and delivery were quick and completely hassle-free, which was a great start. The flavour absolutely blew me away — I got the Ice Blast one and it honestly tastes just like a Tango Ice Blast from the cinema.

It’s smooth, refreshing, and doesn’t feel like a protein shake at all — no powdery texture, no weird aftertaste. Easily one of the best flavours I’ve ever tried.

I’m genuinely impressed and would totally recommend this to anyone looking for a tasty, enjoyable protein shake.

30 October 2025
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Reply from Shapeshifter Nutrition

Thanks so much for the review! 🙌
We’re really glad to hear your order arrived quickly and that the Ice Blast flavour hit the spot — it’s a favourite for exactly that reason!

Rated 5 out of 5 stars

A Review From Someone Who Never Reviews

I dont normally leave reviews but I always refer to Trustpilot before using a site I'd never heard of, especially because the prices are lower than the rest of the market.
There was quite a few negative reviews on her about products taking long to ship and bad customer service so I werent sure to use.
However, I accessed the site on Thursday evening as was having problems with shipping. Friday morning, Josh in Customer Services responded and corresponded with me in several emails politely and professionally. The item was shipped on Friday with Royal Mail and I received my item on Saturday morning.
I can only say, the several bad reviews on her is bound to happen with the amount of customers they have and we all have issues with delivery companies but the company it self cant be faulted, the service they provided was exceptional. Thank you Josh

7 November 2025
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Reply from Shapeshifter Nutrition

Thanks so much for taking the time to leave a review— especially as someone who doesn’t usually write them! 🙌

Really glad Josh was able to help you so quickly and that everything arrived the very next day. We know some negative reviews can make people hesitant, but as you mentioned, the occasional delivery issue can happen with any courier. We’ll always do our best to sort things fast and look after our customers.

Appreciate you giving us a chance — and for sharing your experience so others can see it too. Thank you!

Rated 1 out of 5 stars

Damaged product and company now ignoring me.

I ordered two preworkouts. One had clearly ha moisture enter it in the warehouse and is a solid block. The other is fine. I emailed in notifying this company of the issue and that one product is unusable. I provided photo evidence.
I've been completely ignored.

29 October 2025
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Reply from Shapeshifter Nutrition

Hi Andreas,
Thank you for taking the time to leave a review.
We actually responded to your original email on Tuesday, 4th November 2025, with a detailed explanation regarding the issue you raised. As we didn’t receive a reply, we’ve included a copy of that email below so you can see the full response.
In that email, we explained that what you’re seeing is a normal characteristic of this type of pre-workout. These products contain hygroscopic ingredients, which naturally absorb moisture from the air. As a result, the powder can sometimes clump or compact even when sealed. This behaviour is completely unrelated to how the product is stored in our warehouse.
Please be assured that this does not affect the quality, safety, or effectiveness of the product, only the texture. The clumps can be easily resolved by squeezing the tub, giving it a light shake, or breaking them apart with a fork. Within thirty seconds, the powder returns to a free-flowing state and mixes perfectly.
We also included an example in the original email showing a pre-workout from the same brand behaving in the same way, demonstrating that this is normal and how it returns to its usual consistency when handled as described. This behaviour is outlined on the product page to inform customers that clumping may occur and is not considered a product fault.
Because this is a natural and expected characteristic of these ingredients, we do not accept returns or reimbursements for this issue. Once the powder is broken down, it returns to its normal state and is perfectly safe and effective to use.
We hope this clears up any confusion and reassures you that your pre-workout is perfectly fine to use.

Rated 5 out of 5 stars

Great company

Great company, very helpful and fab products.

28 October 2025
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Reply from Shapeshifter Nutrition

Thanks so much! 🙌 Really glad you’re happy with our service and products — appreciate the kind words and support!

Rated 5 out of 5 stars

Great customer service & quick…

Great customer service & quick response. Would definitely recommend this company A+

28 October 2025
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Reply from Shapeshifter Nutrition

Thanks a lot! 🙌 Really glad you were happy with our customer service and quick response — appreciate the recommendation✨

Rated 5 out of 5 stars

Awesome

Awesome. Good quality products that so far, always got delivered very, very quickly. No fuss ordering, 10/10, great experience each time. Thanks to the team!

25 October 2025
Unprompted review
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Reply from Shapeshifter Nutrition

Thanks so much for the amazing feedback! 🙌 Really glad you’ve had consistently great experiences — fast delivery, smooth ordering, and top-quality products are what we aim for every time. Appreciate your continued support! 💪

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