Shapermint Reviews 41,200

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 10,891 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their comfort, support, and high quality. Many appreciate that the items feel natural and are suitable for everyday wear, with some noting the excellent fit once the correct size is found. People also frequently praise the customer service for being helpful and efficient, often resolving issues quickly. However, some customers were dissatisfied with aspects of their order and delivery. There were instances where items were missing or incorrect, and some experienced difficulties with returns or exchanges, particularly when trying to reach a live person in customer service. A few people also mentioned issues with items not performing as expected or with sizing inconsistencies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the comfort and fit of the bras,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers praise the comfort,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first noticed Shapermint on IG, so I was skeptical. However, I went direct to their website, read the reviews, and saw all the variety offered and had to order. I am glad I did. I LOVE the strapless... See more

Rated 5 out of 5 stars

I recently tried bras from Shapermint and I’m honestly really happy with them. The biggest thing for me is comfort—they’re super soft, stretchy, and don’t dig into my skin like traditional br... See more

Rated 5 out of 5 stars

Buying undergarments online was a bit scary. Size charts can be off, returns can be intimidating. Thankfully with Shapermint, every step was easy! The product is amazing, so there will never be a retu... See more

Rated 5 out of 5 stars

Excellent customer service & quality of the products is amazing. Little disappointed it didn't 100% do what the video shows on the cami - my waist is a little smaller but it didn't enable me to fit i... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

My order was not cancelled as the…

My order was not cancelled as the representative stated it would be

4 May 2026
Shapermint logo

Reply from Shapermint

We understand how disappointing this situation must be. While some of your orders had already been shipped and could no longer be cancelled, we’ve gone ahead and waived the return fee as a one-time courtesy. All the details, including the return steps, have been sent to your email, please check your inbox (and spam folder just in case). If you need any help, we’re here for you!

Rated 1 out of 5 stars

Beware

You will not receive full refund for your return. Beware!!!

4 May 2026
Shapermint logo

Reply from Shapermint

Thank you so much for reaching out and sharing your concern. We truly appreciate you. We just want to reassure you that your refund has already been issued, and a confirmation email has been sent to your inbox. If you need anything else, please feel free to reach out and we’ll be happy to help.

Rated 5 out of 5 stars

Easy to order

Easy to order, the finalizing of the order is a little aggravating with the wait, buy this, oh, no thanks, I’d rather pay full price.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

After not getting anywhere with…

After not getting anywhere with shapermint about being over charged for a return and contacting the Better Business Bureau, Shapermint did refund what was owed although it could be a month until I see the money.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Best experience

Best experience
Buying from your website was very easy. When my purchase arrived it was a perfect fit. I pruchased the narrow strap shapemint cami and have worn and washed them several times . They are still comfortable to wear all day including getting in and out of a car several times a day. My order arrived in good time
Thank you

30 March 2026
Rated 1 out of 5 stars

Dodgy sales tactics

Very annoyed with the tactics they use to get more sales. I ordered a cami online and after hitting "pay", a promotion appeared, saying "buy 1, get 1 cheaper". I assumed that this included the cami I'd already purchased so chose the promo. After doing so, I wasn't shown my revised shopping cart and didn't see that I was now getting 3 camis!!!!! Immediately tried to edit my order but apparently it was too late. Also, how do they justify charging the customer to return unwanted items?

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

I am absolutely amazed at how they went above and beyond. I made my very first order and didn’t receive it. I just received a different order today. Tried them all on. I am extremely happy. They are comfortable when I reached out somebody replied. i’m not a fan of the delivery service they use though. UniUni

30 April 2026
Rated 5 out of 5 stars

Awesome Products

Shapermint bras and leggings are so comfortable, affordable, and backed by great customer service. I’ll be recommending them to everyone I know.

30 April 2026
Rated 1 out of 5 stars

Worst customer service ever

Placed my first order with them. Then a day or two later received a suspicious email ( phishing) asking to verify my personal information. I tried to contact the company but all I got was the AI chat that kept putting me into a loop never helping or resolving the problem. When I asked for a customer representative a real person I have to wait 25-48 hours. We are in the middle of a move so trying to make sure I get the product but could never get to a real person . Then I said I wanted to cancel the order and the AI said I couldn’t I would have to receive it and then send it back but they would wave the shipping fees. Worst customer service ever and still can not find a phone number for a real person so wonder if even a legitimate company?

4 May 2026
Unprompted review
Shapermint logo

Reply from Shapermint

We’re truly sorry for the concern this experience caused, Lynn. We’ve reviewed your order and have already sent you an email to help resolve this. Please check your inbox as well as your spam/junk folder in case it landed there.

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