Shades Blinds Reviews 

3,092
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 544 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful staff and efficient fitting service, highlighting prompt arrivals, polite interactions, and professional attitudes from all team members. Buyers also appreciate the fair pricing, competitive quotes, and the wide selection of attractive designs available for their homes. Many people note that installations are completed very quickly and cleanly, leaving rooms looking wonderful. Some reviewers were not happy with product accuracy, noting issues like incorrect measurements, wrong items delivered, or alignment faults during the installation process. A few individuals also mentioned experiencing communication delays and frustration when trying to resolve these unexpected problems with customer support.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire process from online booking and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives and fitters for being... See more

Product

Customers had mixed experiences with product quality and orders, with many reviewers praising the wide... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and fair costs... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent materials, great prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience . No negative feedback whatsoever Dealt with only 2 members of the team Surveyor & Installer 2 really nice guys Informative, chatty , respectful Icing on the cake blinds fitt... See more

Company replied

Rated 5 out of 5 stars

Got all my 7 faux wood blinds including fitting at an excellent price (which included a mix of Large and medium size blinds ) during a 50% off sale offer and got a small additional discount due... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my recent purchase from Shades. Great experience from start to finish with the ordering process, the arranged date and tracking times for fitting and the final product. I was also... See more

Company replied

Rated 5 out of 5 stars

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule. Young man who... See more

Company replied


Company details

  1. Window Treatment Store

Information provided by various external sources

Shades Blinds Glasgow have been serving customers in Scotland’s Central Belt for over 30 years, offering the most comprehensive range of window blinds, covering Glasgow and many locations beyond, such as Ayr, Irvine & East Kilbride. Here at Shades Blinds in Glasgow City, we manufacture top quality products, at exceptional value for money, all made to measure window blinds on all blind ranges: that has always been our trademark.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,092)

542 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Garry was very professional with my…

Garry was very professional with my elderly mother, gave her plenty time to choose and listen to her stories, so big Thank you Garry great price also and quick installation

24 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Update on time of arrival was excellent…

Update on time of arrival was excellent and there were no delays. Friendly staff that answered all my queries. Overall excellent service as always. Price was amazing, no hidden extras.

21 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 2 out of 5 stars

Terrible company

The staff were lovely who came out trying to sell!!! Fitting was super quick. Hardly had time to check the blinds. He left with blinds open. When I closed them they looked terrible. Contacted them but one month later and still no reply!! Terrible customer service after buying!!

20 July 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the blinds in question to the customer service team at contactus@shades-blinds.co.uk

Rated 5 out of 5 stars

Friendly and helpful staff from…

Friendly and helpful staff from salesman to fitter. Fair price. In and out in no time. Gave me a fitting day there and then.

19 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Final measurements

John came to my house yesterday and the experience and the knowledge is second to none, extremely well mannered such a gentleman he is , never once was he pushy he went through everything measuring colour material etc etc , this company is outstanding as I always go back to them , keep up the excellent work Shades ! 👏👏👏👏

18 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

The experience was great because…

The experience was great because William the sales person explained everything easy and simple and always asking me if everything was ok before going ahead with purchase .

14 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

The price was competitive.

The price was competitive and they delivered and fitted on the time requested. I would certainly advise anyone purchasing fitted blinds to get a quote from them.

14 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Excellent service

Excellent service, Staff were friendly and knowledgeable with a very quick turnaround to made to measure blinds were installed. The blind fabric is really great quality and price was competitive. Love my blinds, Will definitely use Shades again and will recommend to friends & family.

12 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Appointment made easily

Appointment made easily. Prompt visit. Blinds made and fitted within a week. Very happy

4 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 2 out of 5 stars

Avoid - rushed and sloppy

Measuring and ordering blinds was straightforward. However, the fitting of the blinds was terrible. They're not central to the window, with a 2cm difference between the two sides. The safety hooks, holding the cord, were also not levelled on two adjacent windows, with one being 5cm higher than the other.
They're very unpleasant to look at. We need to redo the blinds ourselves now, fill the holes and paint over. If you do buy blinds from this company, I would advise against using their fitting service.

12 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 1 out of 5 stars

Definitely very shady they talk…

Definitely very shady they talk politely promise the earth but every word they utter is a lie they are not cheap Danny constantly talks to you as if he's your best friend and will sort everything out and never does I did try to cancel as I was promised delivery 3 days in a row they ignored me trying to cancel delivered and fitted a blind that is covered in black marks that don't wipe of Danny said don't do put anything in them to clean it he was supposed to contact the supplier but is now blocking me I wish I had read the reviews before trusting there promises my fault for not checking please don't waste your money on this company I'm still trying to get them to repair mine going by other reviews that is not going to happen they take your money right away and wont let you cancel no matter how much they let you down Danny will blame everyone else when he's the one lying to your face

14 July 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

Process to get inbuilt Venetian blinds…

Process to get inbuilt Venetian blinds in conservatory was seamless and efficient from start to finish. Everyone we dealt with was helpful, friendly professional and knowledgeable. And it was a very fair price having been given a quotation at almost double for the same thing from another company.
Well done and highly recommend

11 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Terrible company

Terrible company, dont trust them to ever turn up on time. would not let them fit a doll a house. You cant trust the sales team to send a fitter on time! USELESS!

12 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

Shades

The fitter arrived in the time allocated was very pleasant and did the job in efficiently and quickly. Happy customer.

10 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

I have been buying from Shades for over…

I have been buying from Shades for over 20 years and would highly recommend them.

Competitive pricing -quick deliver and installation completed without any mess.

10 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

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