Shades Blinds Reviews 

3,085
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 544 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful staff and efficient fitting service, highlighting prompt arrivals, polite interactions, and professional attitudes from all team members. Buyers also appreciate the fair pricing, competitive quotes, and the wide selection of attractive designs available for their homes. Many people note that installations are completed very quickly and cleanly, leaving rooms looking wonderful. Some reviewers were not happy with product accuracy, noting issues like incorrect measurements, wrong items delivered, or alignment faults during the installation process. A few individuals also mentioned experiencing communication delays and frustration when trying to resolve these unexpected problems with customer support.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire process from online booking and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives and fitters for being... See more

Product

Customers had mixed experiences with product quality and orders, with many reviewers praising the wide... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and fair costs... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent materials, great prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience . No negative feedback whatsoever Dealt with only 2 members of the team Surveyor & Installer 2 really nice guys Informative, chatty , respectful Icing on the cake blinds fitt... See more

Company replied

Rated 5 out of 5 stars

Got all my 7 faux wood blinds including fitting at an excellent price (which included a mix of Large and medium size blinds ) during a 50% off sale offer and got a small additional discount due... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my recent purchase from Shades. Great experience from start to finish with the ordering process, the arranged date and tracking times for fitting and the final product. I was also... See more

Company replied

Rated 5 out of 5 stars

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule. Young man who... See more

Company replied


Company details

  1. Window Treatment Store

Information provided by various external sources

Shades Blinds Glasgow have been serving customers in Scotland’s Central Belt for over 30 years, offering the most comprehensive range of window blinds, covering Glasgow and many locations beyond, such as Ayr, Irvine & East Kilbride. Here at Shades Blinds in Glasgow City, we manufacture top quality products, at exceptional value for money, all made to measure window blinds on all blind ranges: that has always been our trademark.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,085)

535 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to contact and make appointments

Easy to contact and make appointments. The guy that came to show us options and measure up, was very friendly, knowledgeable and quick. No hassle and no pressure to buy. Great selection of designs at fair prices too. Would definitely recommend.

7 September 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Where do I start

Where do I start. Ordered 2 blinds on the 12th August.Received a call, on the afternoon prior to the fitting day, to say that one of the blinds wasn't in stock. The next day one of the blinds was fitted. On inspection the stitching had not been finished correctly. Called shades blinds and spoke with Angela , who organised for the blind, to be uplifted and repaired. Really wasn't happy said that I would prefer a refund. But Angela said because blind had been ordered and fitted, she wouldn't authorise refund. Fast forward 2 weeks after numerous phone calls, asking about my refund for other blind ordered,which had never materialised . Staff continued to say that John, the only person who could authorise refunds, was always out of the office. Not once did any one contact me directly, to advise or update me on when my refund would be finalised. By this point I was so angry and frustrated with shades blinds. Finally, on Monday 7 Sept I received the refund. I will never use this company again. They are quick to take full payment once blinds ordered. However, trying to get it back is a different matter.

11 August 2026
Unprompted review
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Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

I have had great service from Shades…

I have had great service from Shades Blinds. Very friendly, efficient and professional company. I would recommend them.

4 September 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 4 out of 5 stars

No pressing buttons to get a human

Firstly I got a real person answering the phone though the price was dearer than online price. Quick appointment and the blinds were ready within q week

31 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 4* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

First class service

First class service, arrived on time. Blinds are very well made, great quality and reasonably priced.
Thank you

27 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

I was very happy with this visit from…

I was very happy with this visit from shades blinds. The guy arrived on time and was very professional, knowledgeable and friendly, providing advice regards fitting of shutters out with window reveal enabling me to have a more informed choice. Would highly recommend.

2 September 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

It was a gd experience we were not…

It was a gd experience we were not inconvenienced in any way it was done wuickly and professionally well done

2 September 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

From the moment I phoned for an…Shades Blinds

From the moment I phoned for an appointment for a measurement and picking our blinds to the fitment of our blinds a fantastic quality service from start to finish and great quality blinds,another satisfied customer and an excellent service from all the staff thank you

28 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Excellent service

Excellent service

28 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Everyone was very polite and helpful

Everyone was very polite and helpful. Arrived when they said and done a professional job. Very happy with the product

26 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Whole process has been an absolute…

Whole process has been an absolute nightmare from start to finish. Fitters they send out are extra weird as well. You get your blinds up and get nothing but problems they book in appointments but don’t show up and just think they can do what they want when people have waited about and moved things around to wait on them coming would avoid and spend your money elsewhere

26 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Can you send your details to the customer service team please at contactus@shades-blinds.co.uk

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was perfect. Everyone from the measuring to selection and fitting were very efficient and friendly. Will happuly recommend Shades to everyone i know looking for this service.

24 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Garry was very professional with my…

Garry was very professional with my elderly mother, gave her plenty time to choose and listen to her stories, so big Thank you Garry great price also and quick installation

24 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Update on time of arrival was excellent…

Update on time of arrival was excellent and there were no delays. Friendly staff that answered all my queries. Overall excellent service as always. Price was amazing, no hidden extras.

21 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 2 out of 5 stars

Terrible company

The staff were lovely who came out trying to sell!!! Fitting was super quick. Hardly had time to check the blinds. He left with blinds open. When I closed them they looked terrible. Contacted them but one month later and still no reply!! Terrible customer service after buying!!

20 July 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the blinds in question to the customer service team at contactus@shades-blinds.co.uk

Rated 5 out of 5 stars

Friendly and helpful staff from…

Friendly and helpful staff from salesman to fitter. Fair price. In and out in no time. Gave me a fitting day there and then.

19 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Final measurements

John came to my house yesterday and the experience and the knowledge is second to none, extremely well mannered such a gentleman he is , never once was he pushy he went through everything measuring colour material etc etc , this company is outstanding as I always go back to them , keep up the excellent work Shades ! 👏👏👏👏

18 August 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

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