Shade & Story  Reviews 346

Nice blinds in the Caravelle pattern, turned around in a couple of weeks, well packaged and safely delivered. I was consulted before the blinds were cut because the fabric had to be ‘turned’ I.e. cut... See more

Blinds were supplied with the wrong chains, and John Lewis were extremely unhelpful in their efforts to sort the problem. However, Paul from shade and story got in touch directly, and was brilliant.... See more

On the whole the service was very good. Initially, they were very quick to send samples of materials and to give advice over the phone about installation. The delivery was satisfactory but not made qu... See more

Purchasing 3 blinds from Shade & Story was a very easy process. However we have found fitting them ourselves wasn’t as easy as we were led to believe and the instructions were not that clear. The one... See more

The whole experience was great from beginning to end. Good info about how to measure up, easy to understand. Lots of choice of colours, good communication keeping you up to date. The blind came before... See more

Misleading dispatch times which changed after order was placed (would like to clarify order did not take long, website just claimed it would be ludicrously fast). Blinds arrived and support was initia... See more

From choosing the fabric for my blinds, to clear instructions to measure, to ease of order and timely delivery, to seeing my new blinds in my kitchen windows! Every step was smooth, stress free and go... See more

We were very impressed with all aspects of the service. Free material samples were much appreciated and ensured we made the right choice of colour and material. Service and delivery were very prompt,... See more

This is my second purchase from Shade & Story. Lots of samples to choose from but wanted a roller blind to match my new curtains. Easy to order and Customer Services were very helpful when I had inadv... See more

Love our vertical blinds. Excellent quality and quick service. Easy to hang. We choose chainless - we have a nosy spaniel! - and they hang beautifully and are very responsive to movement caused by our... See more

This was my first time with Shade & Story and should I need more blinds it will not be my last. The blinds were delivered promptly as advised and I am very happy with the quality. I had a query on t... See more

Chaotic website advising two weeks to manufacture, then advised it was made in one day with delivery when we were away. No response to request to change delivery until after it was delivered. Misle... See more

Order was wrong when it arrived. I asked for split blinds and they just open one side. Still waiting for an update on their replacement. Third party Courier system gives no warning or update on when t... See more

I have ordered bathroom blind via John Lewis website from Shade & Story. I could not have been happier with the service. Easy to navigate website, super efficient production process and great deliver... See more

The goods arrived a day early and were in perfect condition. The blind was unpacked and fitted within the hour. My only criticism would be that a magnifying glass is required to read the instructions... See more

I found this firm because they were linked to by John Lewis so I presumed they were good quality and reliable. Ordered some stick on Venetian blinds, arrived quickly, ways to reschedule the delivery,... See more

The delivery and service was great but the blinds lifting mechanism looks lightweight compared with previous blinds we have purchased from John Lewis. Time will tell if this is a problem. What was... See more

Quick and reliable service. Very easy to contact by phone to ask for a minor alteration to my order. Kept well informed by e mail as to progress and delivery and they arrived on the day I was advise... See more

Website & ordering - straight forward and days to use. Customer services - responsive on the phone and chat function Delivery - kept updated and arrived on time Mis measurement insurance - the pr... See more

Fast efficient service. I ordered a made to measure wooden Venetian blind. Just sent in the measurements and the blind arrived in a couple of days. Excellent quality and reasonable price. Highly recom... See more

I am very pleased with my new kitchen blinds. Gemma was amazing help which made the process so much smoother. She was efficient and knowledgeable which ensured the order was made and completed in a ti... See more

Delivery came well packaged and on time placed in safe space . Very good quality product and colour as on website . Excellent communication . Thank you

Following an efficient and successful delivery of 9 blinds I contacted Shade & Story’s customer service team with two post-delivery questions. I was assisted by Caitlen C who was helpfully able to re... See more

I had a really good experience with this company. I contacted customer services regarding likely delivery times and we discussed tips to measure the recess accurately, to avoid paying an extra surchar... See more

Great service from Shade and Story with our home now looking perfect with our Faux Wood Blinds expertly measured and fitted by their team 🙏

I ordered the twist fit blinds that didn’t stay up. I realised a year later and asked for new fittings. Ellie managed to get a replacement screw-in fitting sent out, which now work great. I’m very hap... See more

The blinds were delivered successfully however the quality is very poor, for example the pulley (cord) is in poor quality that it snapped on first go when tried to pull the blind up. Another issue enc... See more

I had a few issues with my Venetian blinds and Gemma in your customer services was extremely helpful. The issues were resolved really quickly and Gemma was really friendly, polite and professional... See more

Bought a pair of blinds that had been discontinued and was issued a full refund after almost a week. Then purchased another set and received the wrong blinds - wrong opening mechanism and size. Tur... See more

Unusable. Website enabled me to navigate from non-drill to drill required blinds with nothing to alert me to my mistake. Total mess. They said they would remedy and then came back and said no, dime... See more

Having ordered my blinds I was informed that manufacture had been halted. This was due to my choice of fabric not being wide enough for the size of roller blind. It could only be made with the design... See more

I ordered 3 blinds and when they arrived 2 were damaged. When I telephoned I was told to contact customer services and there was no apology and told that the warehouse would review the images. Still... See more

Excellent service, excellent product and very quick delivery. What more can one say. Get your order in, you won’t be disappointed.

A quality product which fits perfectly and is easy to put up. The fabric samples enabled us easily to find the right colour and fabric for the room. A great experience.

I ordered 3 blinds for my bifold doors. A parcel arrived but it was just the blinds and no fittings. It took me several days to get through to someone on the phone when it became apparent that the cou... See more

Shades seem reasonable quality and instructions are clear - but no screws provided to install is pathetic really. Ordered via John Lewis -come on JL you can do better than that.

Easy to order, good communication about status of making and posting, and delivered within about 10 days. The blinds are beautiful and fit perfectly. Very impressed.

Super friendly after sales person ( Paul) and very helpful - re my issue - went beyond my questions and was keen to assist me further - great follow up email - thankyou

Very quick turnaround from order to delivery. All blinds fitted perfectly and were very straightforward to put up. And we are very pleased with the blinds, both in how they look and how they operate.... See more

Such a quick and efficient service. They were even able to change the delivery address mid order as I had made a mistake. Blind looks lovely and fits perfectly.

Fantastic. Great quality product, easy to install - very happy owner of first double roller blind. Will be ordering more :)

I split my order for quick fit roller blinds into two, as there were a lot of blinds. The August order was delivered as promised and one fault was rectified promptly. I was shocked when, a month later... See more

I chose the William Morris willow pattern for my kitchen blinds. Good idea to send for samples first to get the true colour. Very pleased with them, well made, stylish and arrived in good time.

Five stars for the product and service: exact size; nice fabric; colour as sample; came quickly. Deducted one for poor instructions.

At no point did you contact me to say when my blinds would be delivered. I arrived home after being abroad to find the package left at my door. This was the same last time as well. The quality of th... See more

Followed the directions for measurements, the blind was delivered within 2 days and installed upon arrival. No problem and its a great looking blind.

Ordered a blind to match previous John Lewis curtains. Really lovely quality, very pleased with it. Shade & Story kept us informed by email every step of the way which was really nice. Would highly re... See more

I ordered a roller blind from this company via John Lewis. It was made to measure. The quality was very poor. The fabric was not fitted properly into the bar at the bottom. The bar was unevenly fitted... See more

Amazing array of different materials to catch the eye. Knew exactly which colour was needed - Ercu. Easy to order and quick dispatch.