I had approached many companies. Every 1 had given competitive quote.. n it was difficult to choose but got special recommendations from Claude AI . And let me tell u that was the best decision ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my overall experience with sgt auto transport was provided with excellent communication not only with the broker but, with the caring and considerate driver Khalil. he had difficulty unloading in a re... See more
Company replied
Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more
Company replied
I have shipped several cars over the years and by far this has been the best experience. From entering an order on Tuesday night the car was picked up Wednesday and delivered from Florida to North Car... See more
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Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast response
Fast response, customer service was outstanding. The driver was great.
20 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you! We appreciate your feedback and are glad to hear everything went smoothly. We’re happy we could assist!
Just shipped a car from San Diego to…
Just shipped a car from San Diego to NJ. Horrible experience with their communication. Both pick up and delivery times were not what were agreed upon. At pickup they extorted $200 for extra weight just by the driver looking at what was loaded. I used Montway to ship car to San Diego and wished I would have used them again as I had no such issues with them. SGT cannot be trusted
1 July 2025
Unprompted review
Reply from SGT Auto Transport
Dear Felice,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that your transport didn’t go as smoothly as expected. At SGT Auto Transport, customer satisfaction is always a top priority, and we take all feedback seriously—especially when it helps us grow and serve our customers better.
We’d like to respectfully clarify a few important points regarding your concerns, particularly around the issue of personal items in the vehicle. As outlined in our policy—clearly published and accessible at the following link:
https://sgtautotransport.com/help/insurance-personal-items/can-i-ship-personal-items-in-my-car
"Yes, you can have up to 100 lbs in the trunk/cargo area of the vehicle. Items must be contained to a single box or suitcase. However, if you'd like to load more personal items, you will need to provide the estimated weight of the items and we will provide you with an all-inclusive price. Both front seats and the front seat floorboards must remain empty and free of any personal items to avoid damage during transportation. The backseat must also remain empty unless you've received an all-inclusive rate for items to be placed there."
At the time of booking, you confirmed the inclusion of no more than 100 lbs of personal belongings, which is complimentary and covered under our standard transport terms. However, when the carrier arrived, it was immediately clear that the actual contents exceeded this limit—both in weight and volume. Items were visibly stored in the front seats, back seats, and trunk, all of which are not permitted without prior agreement and payment for an all-inclusive rate.
This is not unique to SGT Auto Transport—this is industry standard. The carriers we work with are federally licensed to transport vehicles, not household goods. Overloading a vehicle with personal belongings poses safety risks, can violate Department of Transportation (DOT) regulations, and potentially void carrier insurance coverage. That’s why additional fees are required when the load exceeds what was disclosed.
We want to stress that we are not here to assign blame—we are here to help. Our goal is not simply to be right, but to ensure our customers feel heard, valued, and ultimately satisfied with the service provided. Our team has already reached out with a proposed resolution, and we remain fully committed to working with you toward a fair and positive outcome.
We take great pride in our reputation and the trust our customers have placed in us through real, verifiable reviews based on genuine experiences. We hope you'll reconsider your impression of our company, and allow us the opportunity to restore your confidence.
Thank you again, Felice. We look forward to resolving this to your satisfaction.
Warm regards,
A WONDERFUL experience from the first…
A WONDERFUL experience from the first call to receiving the delivery! Totally satisfied!
23 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re thrilled to hear you had a wonderful experience from start to finish—thank you for choosing us!
Responsive and helpful
The company was helpful and responsive to my requests and questions. They picked my car up and delivered it within 5 days without damage. Only thing is that the carriers call you the day of or the day before your car gets picked up/delivered. Otherwise, I would book with SGT Auto again.
24 June 2025
Unprompted review
Reply from SGT Auto Transport
We're happy to hear your vehicle was delivered safely and on time. Thank you for your patience and understanding. We appreciate your flexibility and look forward to assisting you again in the future!
Best Transport Around
From the start, communication was excellent and I always knew what was going to happen. The person who initially answered the phone was always in touch. There was another young woman who kept in touch with me when the car was going to be picked up. The man who came and picked it up was professional and you could tell. He knew what he was doing. The car got there in one day. It was in beautiful shape. The price was right. What more could you ask for? I highly recommend SGT Auto Transport.
26 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for the great feedback! We're glad everything went smoothly and that our team kept you informed throughout the process. We appreciate your recommendation and hope to assist you again in the future!
We have used SGT twice now
We have used SGT twice now, shipping personal cars from Virginia to Utah. Highly recommend their services!
27 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your trust and recommendation! We’re happy to hear that you were pleased with our service. We look forward to serving you again in the future!
Very good customer service
Very good customer service,
Very helpful and friendly at picking up the car,
Excellent delivery to destination.
For sure I will use this company again on the way back.
13 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for the great feedback! We're pleased you had a smooth experience and look forward to helping you again on your return trip!
Great!
Overall experience was great. All time lines were met and the driver was extremely professional and went the extra mile to ensure a smooth delivery.
21 June 2025
Unprompted review
Reply from SGT Auto Transport
We're glad to hear that everything went smoothly and that all timelines were met. It's great to know our driver provided exceptional service and went the extra mile. We truly appreciate your support and look forward to assisting you again in the future!
Ricardo was Great
Ricardo was Great! Very friendly and professional and got my car here quick. Thank you Ricardo!!
22 June 2025
Unprompted review
Reply from SGT Auto Transport
We're delighted to hear that Ricardo delivered prompt and professional service. Thank you for choosing our service!
Outstanding prompt service
Outstanding prompt service. Excellent communication. Early delivery of vehicle. Ease of transaction. Highly recommend this company.
21 June 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your wonderful feedback! We're so pleased to hear that everything went smoothly—from communication to early delivery. Your recommendation is truly appreciated, and we look forward to assisting you again down the road!
Decent Experience
I received my car 1 day late. Did not get any update about whereabouts of the car during transit. Everything else went great.
20 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear that everything else went great with your experience. We sincerely apologize for the delay in delivery and the lack of communication during transit. We understand how important timely updates are, and we’re working on improving our tracking and communication systems to prevent this in the future. We appreciate your patience and hope to serve you even better next time.
Everything went well
Everything went well; great driver, particularly good communication.
18 June 2025
Unprompted review
Reply from SGT Auto Transport
We're thrilled to hear everything went smoothly and that the driver's communication made a great impression. Thank you for your kind words—we look forward to serving you again!
I was impressed with the timeliness
I was impressed with the timeliness. The communication along the way. The car was in the same condition and the follow-up with pictures was impressive.
17 June 2025
Unprompted review
Reply from SGT Auto Transport
We're thrilled to hear that the timing, communication, and condition of the car met your expectations. Looking forward to serving you again in the future!
From reservation to delivery Sgt were…
From reservation to delivery Sgt were great to deal with. The driver Jose who delivered my truck was great and Bonnie made completing the transaction a breeze
24 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re happy to hear the entire process—from reservation to delivery—went smoothly and that our team made everything easy for you. We truly appreciate your business!
Very Pleased
great sales team, great driver, great customer service, great results
22 June 2025
Unprompted review
Reply from SGT Auto Transport
We're glad you had a great experience all around. Thank you for sharing your positive feedback!
Quick and fast
23 June 2025
Unprompted review
Reply from SGT Auto Transport
We greatly appreciate your comment. Thank you for choosing to do business with us!
Wonderful driver
The driver was in contact with us the entire time and was very helpful and punctual. I will definitely use your services again and highly recommend you to my family and friends. Five stars from start to finish!
20 June 2025
Unprompted review
Reply from SGT Auto Transport
It’s great to know the driver was punctual and supportive throughout your experience. Thank you for recommending us to your family and friends—we can’t wait to assist you again in the future. Thank you for your support!
SGT was very responsive
SGT was very responsive. They did a great job keeping me informed at every stage of the process. The car was picked up and arrived on schedule. Everyone I interacted with was nice and professional.
24 June 2025
Unprompted review
Reply from SGT Auto Transport
We're glad to hear you were kept informed and that the pickup and delivery went smoothly. It’s great to know our team was professional and friendly throughout. We appreciate your support!
Phoenix, AZ to Miami, FL Car Transport
We contacted SGT to move our son's car from Phoenix, AZ to Miami, FL. The whole experience was really good. Agent on phone was helpful, clearly explained the process and was able to send us a copy of the agreement via email right away. I liked the fact they didn't take any money up front. Pickup in Phoenix was seamless. Super nice, courteous driver Luis who was very helpful and found a good spot nearby my son's house for the car pickup. He even picked up my son in Miami from the airport to take him to the car. Everything went smoothly for pickup and drop-off. My only recommendation would be some flexibility in picking up the car as driver had to leave next day early morning so my son had to pick up the car late at night. Overall though, great experience. Pricing was reasonable. Would highly recommend this car delivery service.
22 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re thrilled everything went smoothly and that Luis provided excellent service. We appreciate your feedback on pickup flexibility and will keep it in mind. Thanks again for your trust and recommendation!
Excellent transport company to work with…
We were very pleased with this transport company. They explained the entire process of the transport and we had no issues
The driver was in contact with us so we would know when the vehicle would be delivered
Excellent transport company to work with. Would use them again if we ever need a car transported.
13 June 2025
Unprompted review
Reply from SGT Auto Transport
We’re delighted to hear that the entire transport process was smooth and that our driver kept you well informed. We’d be more than happy to assist you again whenever you need vehicle transport.
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