Sewing Machines Direct logo
Visit website

Sewing Machines Direct Reviews 

20,987
•
TrustScore 5 out of 5

4.9

Sewing Machine Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The website was extremely informative. It gave an in depth description of every product and I was therefore able to order the item best suited for my needs. I was also very impressed by the after sal... See more

Rated 5 out of 5 stars

A great machine at a bargain price, plus free extras that were actually really good (the huge sewing threads box was fantastic, I was expecting tiny spools but they're huge!). Fast delivery, well pack... See more

Rated 5 out of 5 stars

We have purchased many machines from Sewing Machines Direct over the years and have never been disappointed. It is the only place we will buy from. Excellent quality, very fast and efficient delivery... See more

Rated 5 out of 5 stars

Excellent machine very good value for the features that I wanted which until I looked on this site, was only available on machines out of my price range. Very happy with the machine, the price an... See more

Company details

  1. Sewing Machine Store
  2. Appliance Store
  3. Electronics Store
  4. Hobby Store
  5. Sewing Machine Repair Service
  6. Sewing Shop

Information provided by various external sources

Sewing Machines Direct (SMD) is a family-run business that has supplied sewing machines and associated products since 1960. We specialise in supplying sewing machines, overlockers, embellishers, embroidery machines, sewing/embroidery machines, steam presses, roller presses and various sewing accessories. We are aware that in today's increasingly competitive environment, it is important that we continue to focus our efforts in maintaining the first class customer service that we try to provide. Feedback lets us know what we are doing well and also what we can do better. Receiving feedback from customers and also by the amount of repeat and recommended business we receive, we feel that we are going some way to achieving our goals and that our efforts are being recognised and appreciated.

First class customer service is our number 1 priority.

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(20,987)

670 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic and above all honest

Fantastic and above all honest. I can't recommend this company more highly..special shout out to Russell who gave honest feed back on a sewing machine I was interested in and was extremely helpful and answered all my questions.
I phoned a few companies and this one stood out for honesty and a great deal if I wanted the machine.
I wasn't pushed or hassled to buy.
Delivery was super quick , definitely will go to sewing machines direct again.

12 June 2026
Rated 5 out of 5 stars

Very prompt service

Very prompt service. Not tried the machine yet but looks the part! I thought the machine came with automatic needle threader but not according to enclosed booklet.

11 June 2026
Rated 5 out of 5 stars

Sewing machine purchase

I ordered a sewing machine and it arrived the next day
Quicker than Amazon prime.I had a query about paperwork I contacted the company it was sorted out right away.
The customer service was really good just what is needed when purchasing an expensive item.

19 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look