SEUR Reviews 3,532

my order arrived broken and package was already opened by someone. Nr 89038127296901

This is by far the worst delivery company.They don't even try to deliver. I was waiting for my parcel to be delivered for three weeks. They kept sending me delivery date and then sending information that my address is incomplete and they cannot deliver. Three times I have corrected the address ( it wasn't incorrect anyway) and even agreed for pick up point of their choice. After all that they even send me email informing that they cannot localize pick up point they have chosen themselves and my parcel cannot be delivered!!! I have made an official complaint, still took another three days to be dropped at their drop off point. With a phone calls to this company and 10euros spend for their curier service this nightmare service cost me over 30 euros!!! This company should be SHUT DOWN. They treating customers like dirt. What is the point paying for courier if they dont deliver and you need to fight them to be able to pick up your parcel three weeks later from far away pick up point ? This was not my first expierience with Seur, all were VERY BAD. Not even deserving of 1 star :(

They never turn up when supposed to , they said 2 times this week they say they tried to deliver, I was home both times, 2 other times they have a problem with the address, nobody else has this problem and they dont reply to e mails .
Avoid at all costs

They know where to deliver but left my parcels in a pickup point. They form to put a complaint does not work oke. They chat bot can not find nothing. Now i can drive to i do not where to collect my parcels. I want it on my deliver adres where they come every week. 54036103271148 89036123301326

Disasterous customer experience. They don't deliver in time. They are too stupid to find an address which everybody else finds with Google maps. They charge for every call to customer service (I have paid more than 100 Euro for 60 calls .... Most of them ended up at a useless employee or voice tape). You cannot drop bigger parcels in their shops. Had to drive 40km to Malaga instead. Arrogant company. Management does not react to complaints. One should fire complete management and build the company again from scratch. It cannot get worse. I will not buy at any shops any more who work with SEUR. Can only recommend UPS and others

Whenever I realise Seur are responsible for a delivery, I already know it is doomed to failure. Maybe their drivers are under too much time pressure, but they report no one was home, when we were, wrong delivery address, it isn't........and so the reasons go on. All other couriers find us and effect deliveries without problem.
This company makes an artform of bad service.....has anyone ever got a response from customer services???? 🙄

This company, DHL and DPD which are all the same delivery company are totally braindead. They do not deliver te packages they receive and state the the recipient must get in touch with them even though they are not easily contactable. I should NOT have to do the work of the delivery company especially when they have a correct address and the GPS location. Pathetic group of imbeciles. They are currently sitting on a package from Amazon.co.uk and one from Amazon.es and have done nothing since the 10th and today is the 13th. I have spoken to Amazon and they agree these companies are absolute rubbish.

They destroyed all our three packages and we never got a refund. We sent photos of package with content, but they wanted labels labels, this that, although they have tracking numbers, ect after a long wait for their reply they said because we could not provide all, which I said we do not have all. The worst company ever title goes to SEUR Spain. We lost 500 Euros worth of goods including their shipping fees. A waste of time. Never Ever.

SEUR.es has really upped their game this year! We have many large and small packages arriving every week and SEUR are really helpful,on time and goods arrive in good condition. Previously, yes we experienced the same negative issues as listed by other clients but considering we are in a tiny village,3000ft up in the mountains we consider they do a really good job...Thank you SEUR.es

Horrible service! They lie about not finding the address when they can even call to ask for more directions. When they finally called I was so fed up that I asked them to deliver to the collection point. I went there the day after and nothing was there. Luckily the company that I ordered from have an excellent service and agreed to cancel everything after we explained the situation.

I ordered something at autodoc.es.. i choose them because they send with GLS, or Celeritas.. when i was waiting for my tracking information i found out that they send parcels now with seur!!!.. so i am already sure that this parcel never arrive..or with huge delays.. and a lot of hassling.
They never call.. can,t find the adress, you can,t change the direction to pick it up in a parcelshop..
And when you call them, it cost you a fortune.. with many disconnects.. The most idiot fraud company i have ever seen.. and they don,t give a fook

This is the worst delivery company ever. They lie about delivering the goods, drivers are lazy and ask you to come and meet them somewhere else, or pick up from their office.
I will not order from any company using this de,I dry service.

Just had to come and give this useless company 1 star again. They NEVER bring the package to your door if there's stairs. Their staff even say theyre not supposed to go to your door. What on earth do you call a 'delivery service' that doesnt bring the delivery to your door? laughable.

I was in all day, no one came to deliver the parcel, and no one rang my phone.
Yet they sent me an email saying they tried to deliver but we're not able to!!
Finding it impossible to reschedule a delivery.
They are not a delivery firm, they're an organised scan

Simply the worst delivery service up to date! Useless customer service, or better said bot. Always late, always with an excuse, never with an apology! Companies that use their services should consider saving themselves logistical issues, and bad reviews accompanying them!

They are horrible- You cant get a hold on them- Their forms on their website is not working etc- DO NOT use them

Pena no tener la opción de cero estrellas porque no se merecen nada,voy a resumir para no aburrir. Como empresa MI..DA como una catedral. No entiendo como el defensor de derechos de los clientes no hacen nada. Por favor huyan.

Seur are completely unprofessional, mismanaged and incompetent. They deserve 0 stars. They said the address was wrong (but google maps can find it!), they would not use the additional information submitted to them following their own requests for it, they said they were coming numerous times and didn't, they said the parcel was delivered when it wasn't, the tracking code stopped working (after their 'delivery' which never happened) and so i could not respond to their e-mails online, the person i then contacted through their FB messenger service gave me misinformation and did not process the 'collection point' i had requested, instead sending the parcel back to Bulgaria when he knew i was travelling a long way (the very same day), to go and get it. He even said i could go and get it from the depot (50E taxi ride away) when it was already on it's way back to Bulgaria - a complete waste of my money and time, and, at best, incompetent of him. They have now charged me to send it back to Bulgaria! Unbelievable! So far 80E has been paid in postage to Seur, and I have no parcel. They deny all responsibility and don't care at all that their staff are either completely incompetent, or wilfully mismanaging their customers. Their processes are so poor, it is impossible to make any progress. The chat bot is useless, the phone helpline expensive and the FB messenger service pointless, as they don't use the information you give them anyway, It seems whatever information you submit, they won't bother to use it, preffering to simply say 'your address is wrong' return it to the sender, and charge a lot of money for a service they are not interested in delivering. I do not understand how this company is still in business. The CEO ought to be ashamed of themselves. Avoid, choose anyone else but Seur.

This the worst company in the world!! Impossible to communicate with these guys. Still waiting for my parcel to come. It’s been 3weeks now.

I wouldn’t touch these guys, I shipped a parcel 50x40x40 19kg and I got it in 5 days from Ireland to Spain and a friend collected it in the Marbella collection place, then 1 week later I shipped 2 of the exact same parcels individually, as they worked their way through I traveled over to my place in Spain, when I arrived I found out our intercom had been damaged so I knew the driver couldn’t contact us so I posted 2 messages to Seur via their website and explained this and asked could they drop them to a collection point, I was unable to change it on the site because everytime I tried the site didn’t give you the drop down menu for the collection points, I heard nothing and a few days later I did the same, still nothing, then I received a failed delivery notification so I contacted them again and they said they would pass my number to the driver and he would contact me, about 2 days later I get a notification that my delivery would be that day between 2.30pm and 3.30pm and I could live track the driver, to be sure I sat in my car at the security gate at 2pm, and 3pm the driver had 7 more drop offs and the time went from between 2.45pm and 3.45pm so I stayed waiting, then live track became unavailable and I sat waiting until 6pm but nobody arrived, then at 10pm I get a incorrect address, however our place is 40 years old, there is a 3m x 3m sign for it and it is on a straight road….. I contacted Seur and just asked them to send it to the collection point which they said they would do, a couple of days later I still hadn’t received notification that it had been left so I mailed them again and asked for them to send them, then 1 of the packages was changed to be dropped at a collection point, over the next few days the other never changed and the one that was changed never got left there, when I contacted them they said it was too heavy, although I pointed out that the limited at the collection point was 20kg and mine were 19kg and 19.5kg and that is what they had weighed them at, I also pointed out that now 3 weeks previously they had delivered the same parcel, but they refused to deliver, they said I’d have to collect from Malaga, this was a Tuesday and I told them I am returning home on the Friday so I need them to confirm that they have them in Malaga which was a 45 minute drive away. I contacted them on the Thursday and still nothing, on the Friday I get a mail to say that they will get them to Malaga and I would have to collect, they expected to have them there Monday but to ring to check, I did and they said they have them, I asked a friend to drive to Malaga for me and collect them, but Seur asked m to send my passport and the persons passport and a letter confirming they could collect, I did and I got a mail then asking why I did this, anyway they went to Malaga and when they got there they said that they are just checking to see if 1 of them had arrived back, 20 minutes later they said that I had signed for them and they didn’t have them, they asked when and they said on the Friday, which was impossible as I was back in Ireland. They contacted the driver who said I’d signed, and when they challenged him he then said he gave it to our gardener. We contacted him and he said he’d found the 2 parcels thrown over the wall on the Friday evening, he never spoke or saw a driver and he had taken them in as he new we’d flown home and had just told the management company that morning as they were closed on the Friday evening. Packages in bits and split open, I get a mail saying items damaged and to claim I’d to fill in forms, I told them that I don’t know what’s damaged or missing until I’m there in June to check, then they try and close the claim. Not one apology, absolute disgrace. I commented on their Instagram account and I was asked to DM and they read it and ignored it, I posted this too and then they got and block me so people can’t see it. Joke of a company, and I think the fact they are linked with DPD is a disgrace. Spoken to loads of people and they all say Seur act like this all the time, I’ll never, never, never use them again.