My device was ready within the expected time frame. The delay I experienced was not the service department’s fault. The issue was related to linking the replacement parts to Samsung’s system, whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth experience; replacement phone received within 48 hours. The site to do so was a little wonky and frustrating in terms of uploading the police report (would only allow a jpg and one page) which... See more
Company replied
Been going to the Glendale location since galaxy note 5... horrible service and always paid more for the phone than I should have. The los cerritos location did a hell of a job helping me fix my... See more
Company replied
Claim processing was simple and speedy. Found a certified repair shop near by and set appointment. Phone was repaired with authentic samsung parts at ubreakwefix in a few hours. Staff super friendly... See more
Company replied
Company details
Written by the company
Reinventing device ownership experiences, globally!
Contact info
5608 17th Ave., 98107, NW Seattle,, United States
- us_support@servify.com
- servify.tech
4.4
Excellent
703 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samsung Care+ really does not care.
Over two weeks for my work replacement phone. Over 10 calls. I can not recommend samsung care plus to anyone I know. The service was the worst.
22 May 2025
Unprompted review
Reply from Servify
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Super easy to file
Super easy to file. It was done faster than I expected it to be. Just an all around great experience from an unexpected accident.
12 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
The claim process was super simple and…
The claim process was super simple and quick. I got the replacement within 24 hours. This isn't the first device or time I've used them on. Everytime they come through... easy and quck!
10 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Replaced my broken phone in 48 hours
Replaced my broken phone in 48 hours
3 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Fast handling of my claim and excellent…
Fast handling of my claim and excellent service
6 June 2025
Unprompted review
Reply from Servify
Thank you for the feedback
Good service and fast response.
1 June 2025
Unprompted review
Reply from Servify
Thank you for the feedback
I had zero issues with filing a claim…
I had zero issues with filing a claim with I cracked the screen on my Samsung S24 Ultra phone. I paid my deductible. The agent made me an appointment at a local repair shop and it was fixed in a couple of hours.
3 June 2025
Unprompted review
Reply from Servify
Thank you for the feedback
Thanks for the quick response
Thanks for the quick response. Got my replacement phone very fast.
17 May 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
excellent understanding and resolution…
excellent understanding and resolution to my issues. Prompt servicing that was above and beyond repair of equipment.
30 April 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
Thank you for the feedback
Great service
Great service. Great customer service. It tooka little while but to have my phone screen repaired and returned the same day is always great!
9 May 2025
Unprompted review
Reply from Servify
Thank you for the feedback
Reply from Servify
Thank you for the feedback
Reply from Servify
Thank you for the feedback
5 stars turned to 4 because of daily survey request.
The 1st replacement phone came fast and in factory new like condition and is the one I ended up keeping. The 2nd replacement came with some scuffs and I returned it. These devices came to me very fast and the transfer of data was very painless. The email to write this review has repeated itself every single day since. No matter what I have going on in my life I must complete this survey. It would be 5 stars without the repeated nature.
4 April 2025
Unprompted review
Reply from Servify
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Samsung care+ Servify
Any and every failed device or care+ claim I have had SAMSUNG has never let me down!! Servify.tech was first time use, they had messages stating in lieu of part shortages delays were possible mine was almost a month, but got a prepaid phone for time being. Track request didn't update past received and had to call a few times to check on the status. They were quick to assure me it was being worked on. They shipped yesterday got it today!!! Thank you Servify.tech, SAMSUNG
25 April 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
I received a replacement refurbished…
I received a replacement refurbished phone. Prior to me, shipping my old one. So I could swap out my information. Then once I did that, I sent the old one back and it was done.
28 April 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Highly recommend
This is my second time in this office and you are always welcome here, professional staff, they explain the process in detail, they do the job well and on time, I have never felt any discomfort. I highly recommend it to anyone who needs help with their Samsung devices.
30 April 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
I really like how quick the process was…
I really like how quick the process was in getting service.
3 March 2025
Unprompted review
Reply from Servify
Thank you for the feedback
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