ServevastDirect.co.uk Reviews 

596
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless ordering process and the helpful assistance provided when searching for difficult replacement parts. Communication is consistently described as first class, with prompt updates keeping buyers informed at every single stage of the transaction. However, some people mentioned that they had to wait a bit longer for their orders to arrive since several items shipped directly from Italy. Reviewers noted that despite minor shipping delays, the parts always arrived safely packaged and worked exactly as they should. People appreciate the dependable service overall, even when backorders require a little extra patience.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting that parts arrived quickly, were... See more

Service

Reviewers mention positive feedback about service, frequently highlighting prompt delivery and efficient... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrivals, excellent... See more

Order

Consumers find order satisfaction, highlighting that the website is easy to use and orders are dispatched... See more

Customer service

People report positive experiences with customer service, noting that support agents are helpful and respond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The oven seal needed replacing so checked out Smegspares (ServevastDirect). Easy to find the part, arrived super quick. Easy to fit, all good. Definitely the place to shop for essential Smeg spares.... See more

Rated 5 out of 5 stars

After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happ... See more

Rated 5 out of 5 stars

Servevast are a brilliant company and were able to get us Smeg replacement filters for our old cooker hood from Smeg in Italy. The communication was first class and the delivery on time and excellen... See more

Rated 5 out of 5 stars

The item I ordered was for an older model Smeg make extractor fan and not widely available as a manufacturer part. The order was easy to make and I accept that the price reflects the need to back orde... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

Official UK Spares & Accessories Retailer for Smeg


Contact info

4.9

Excellent

TrustScore 5 out of 5

596 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(596)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Just needed a tiny but crucial part. I had a response to my online enquiry almost immediately so I ordered the part and it arrived the next day- I could t believe it. Very happy.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastically speedy service.

I ordered a replacement upper spray arm for my dishwasher on the morning of Wednesday 12th November. My order was confirmed immediately and that same evening I received an email to tell me that it had been despatched. It arrived the next morning (Thursday) well packaged and protected. If only other companies had service like this !!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, efficient friendly service delt with my Smeg hob parts issue in no time!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Servevast are a brilliant company

Servevast are a brilliant company and were able to get us Smeg replacement filters for our old cooker hood from Smeg in Italy. The communication was first class and the delivery on time and excellent.
We are delighted as we do not need to get a new cooker hood as we had real difficulty finding the filters until we found Sevevast.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Getting spares for my Smeg product

The original enquiry was responded to very promptly and I was given all the information I needed to purchase bulbs for my cooker hood. Be sure to have the model and serial numbers for the product and it’s much easier to, easily found on the product. Super happy with the service and especially the speed, I had my spares within 48 hours from the original enquiry. Highly recommend Servevast.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service! Perfect part.

After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happy to say that everything lived up to the reviews - seamless and my spare lid arrived perfectly. Thanks for an amazing service!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I have used this company for a few years now and the team are always so helpful and quick to respond. Great communication via email as to when the product is expected to be delivered.

1 September 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Amanda,
Thank you for the kind review, we always do our best to give great customer service. Please to hear you are happy with our service and your order.
Kind regards,

Rated 5 out of 5 stars

Great service from start to finish and highly recommended 😀

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new!
There was a small quality issue with one part which was immediately and without issue resolved by Zoe with an overnight despatch of a replacement! Great service from start to finish and highly recommended 😀

29 August 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Berto,
We have passed this message to Zoe. Thank you for the kind review, glad our team were able to help you find all the parts you were looking for and resolved the issue with one part. We are pleased you are happy with our service.
Kind regards,

Rated 5 out of 5 stars

Thank you! Recommend!

Thank you! Thank you! Quick and easy to order! Quick delivery end very nice packed!

29 August 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Anna,
Thank you for your feedback, we are pleased you are happy with your order.
Kind regards,

Rated 5 out of 5 stars

Great customer service.. *****

How refreshing to have such a great team deal with the issue we had with our dishwasher. I phoned and spoke to Tom who asked questions re the broken part, he said it would be easier for them to understand with photos…I sent them straight away & received an email from Tom saying they would send a new cutlery tray out asap. It arrived today, 2 days after first conversation. Excellent service. Many thanks to Tom & the services team.

28 August 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Einir,
We have passed this message across to Tom, always nice to hear such positive feedback. Glad you are happy with the replacement part and our service.
Kind regards,

Rated 5 out of 5 stars

Fast service

Fast service. Great price and significantly cheaper than other companies that sold parts for multiple manufacturers.

21 August 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Marie,
Happy to hear you were satisfied with our service and your order.
Kind regards,

Rated 5 out of 5 stars

Cooker now looks fabulous!

I purchased a new set of burners for my range cooker. They look fantastic! Easy ordering , careful packaging and quick delivery. Thank you!

7 August 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Caroline,
Glad to hear you are happy with your order, thank you for your kind review.
Kind regards,

Rated 5 out of 5 stars

Highly recommend

Easy, honest, quick delivery, pristine product. Perfect.

7 August 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Harry,

Thank you for the positive review. Really pleased you are happy with your order.

Kind regards,

Rated 1 out of 5 stars

Ordered some oven door hinges for smeg…

Ordered some oven door hinges for smeg oven, over priced in my opinion could have got them much cheaper but would have had to wait longer for delivery so went with this lot.
Delivered the day after i ordered which was good, proceeded to change hinges after checking bags they arrived in and confirmed part numbers were correct (hand written on bags), fitted first hinge all ok opened bag to get second one and its the wrong hinge, looks like its been out and fitted before as bag was ripped and taped back together (i have pictures) called them and was told we will need to check if we have any in stock if not we will order correct one and it will take upto 5 working days for it to arrive with them and they will post to me, so potentially 7-8 days from order to get correct item and paying more from these compared to other suppliers, Asked about another thing and they have no technical training at all and couldn't put me in touch with anyone who does i was told. I also asked if i could collect to speed up process and was told no post only, asked if they had complaints procedure and was told no. It seems like it is run from somebody's garage.
So you think you are ordering from a reputable company and get the worst service possible.
Wont be using them again for parts and after this i wont be buying Smeg products again until they can get a proper supplier of spares in the UK

Cheers

5 August 2025
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Darren, thanks for your feedback. To clarify on the turnaround first of all, as you mentioned you were advised that a correct replacement could take up to 5 working days to be with you, but only 'if' it had to be backordered from the manufacturers, as there was at that point a concern the remaining units of this hinge in our warehouse were incorrectly bagged from factory like one of the two you received.

Fortunately that wasn't the case and the rest of current stock is correct, our spares team did communicate this to you yesterday afternoon once they had confirmation. This means the order was placed around 1:45pm Monday, delivered just after 1:00pm Tuesday and correct part leaving us today and out for delivery to you tomorrow (Thursday). Resolved as quickly as possible once we were made aware there was an issue, it's unfair to label this as the 'worst service possible' in our opinion, although we're sorry you feel this is the case.

RE: collection, unfortunately we have no trade counter and our warehouse is off-site so we're afraid this just doesn't logistically work for us.

RE: technical info, what you were advised is correct, the spares staff do not receive technical training nor do the manufacturers supply their parts with fitting information and it's for the same reason - to avoid any risk of damage to the appliance or risk of injury should the consumer try to repair/fit themselves. If unsure it is always recommended a trained engineer is used, this will be common across the board with spare parts suppliers. Kind regards.

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