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See what reviewers are saying

Rated 5 out of 5 stars

Recently some of ServerMiner's Utah servers were compromised due to a fire which is a pretty awful situation for all parties involved. I'm rating ServerMiner at 5 stars even through all of this. The m... See more

Rated 4 out of 5 stars

Although I did not end up using this service they still were cooperative with their support and with the refund.

Rated 5 out of 5 stars

Ever since I moved to serverminer, my servers have been flawless, plugin setup has been easier than ever, mod-packs is a click-away and the support is fast, reliable and friendly. They're also alway... See more

Company replied

Rated 5 out of 5 stars

Felix helped us with an issue we were having on our server. It turned out to be a relatively easy fix but we had to go through a whole lot of trouble shooting to get there. Once we connected on discor... See more

Company replied

Company details

  1. Gaming service Provider

Information provided by various external sources

ServerMiner is the world's best Minecraft Server Hosting company. With years of experience and passion, we have created an awesome control panel for managing your Minecraft servers called SMpicnic. Pack with loads of features such as World Manager, Player Statistics, Off-site Backup System and much more! We set the standards which others can only imitate.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great work.

I Have a server with over 250 or so mods. Easy to interact with server control hub, the mod support is the best I have encountered as of yet (have been doing this for years), staff are extremely patient and willing to work with you and find out any issues. 10/10

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Top Tier Stuff

This Service is so bloody simple, a child could operate it efficiently.
Pretty good price, too.

Fantastic!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

ServerMiner offers excellent servers and outstanding support.

ServerMiner is renowned for providing top-notch servers and exceptional support. They offer reliable, high-performance servers that ensure smooth gameplay with minimal lag. The company's commitment to customer satisfaction shines through their knowledgeable and responsive support team, always ready to assist with any server-related inquiries. ServerMiner's intuitive control panels make server management a breeze, allowing users to customize settings and effortlessly install mods. The company places a strong emphasis on server security, implementing robust measures to protect player data and maintain a safe gaming environment. With flexible pricing plans, ServerMiner caters to diverse needs and budgets. While ServerMiner excels in providing reliable hosting and excellent support, it would be even better if they offered easier installation of BungeeCord or Waterfall, similar to Paper.

By ChatGPT

2 July 2023
Unprompted review
ServerMiner logo

Reply from ServerMiner

Thank you for the review Jubi! (Even if you used ChatGPT!) ;)
- James D

Rated 5 out of 5 stars

3-Year client and still happy

ServerMiner has been a great platform for hosting a server. I've been using their service for about 3 years now. The immortal server lives on! I'm pretty tech-savvy, so I've been able to fix most issues (plugin/mod related). The support has been incredibly helpful and kind and I've had no issues with them at all.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

You have to pay for support even when the server tells you to contact support for an issue on the servers side.

You have to pay for support issues if you're having trouble with modpacks even when it is the servers issue and not your own. I have spent hours of testing now and the server itself told me to contact support just to find out I have to spend MORE money to simply contact the support team for issues the server loader itself is having.

31 March 2023
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi Ethan, first of all, sorry to hear that you were having some issues with a modpack on your server. Your review states that you had to pay to contact our support team so we could fix the issue. I can confirm that you don't need to pay to contact us, we'll be happy to help for free. We have a "Plugin / Mod Support" addon which is for custom modpack installations and configurations. You only need to purchase this addon if you'd like our help creating a modpack from scratch.

In your case, where your server was crashing, we'd have been happy to help for free. I apologise for the confusion this caused as I can see it must have been frustrating thinking you had to pay to get your server up and running.

I noticed that you have cancelled your server so I can't see what exactly went wrong. I've tried to contact you directly to find out more but I haven't heard back. Would you mind reaching out and I can help get you set up? My email is james@serverminer.com

Many thanks,
James

Rated 5 out of 5 stars

WE LOVE JAMES!!!!

Super duper spectacular customer service and very very easy server setup

18 March 2023
Unprompted review
ServerMiner logo

Reply from ServerMiner

Haha thank you <3 Glad to hear!
- James

Rated 1 out of 5 stars

zero communication, constant issues

It's hard to come here and say all this, and I may remove or adjust this if they ever do end up getting back to me but this experience has been hell from the start.
I got my server a few weeks before we opened it to people and even with only 1 player and 6gb we had issues. i thought it was me, or maybe my modpack but after hours and days of testing and fixing our server just wouldn't function any more. i sent in a ticket and it took almost 24hours for anything to send me a message, and only sent one after i said i was moving to a new host. just constantly disappointed. No way should someone be paying so much for a server for this kind of minimal function :/
We're switching to Bisect for now, who immediately responded to our questions and helped us get set up over there.

26 February 2023
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi China, I thought I'd update your review with the bits we've discussed via your ticket.

I've taken a look at your server and I believe the lag you were facing likely originated from a faulty node. As a precaution, we've since taken the node offline and migrated your server over to another node. I ran a few tests on your server and the performance is great at a solid 20 TPS.

Sorry to hear that you feel the experience has been "hell from the start". I'm a little surprised this is the first time you contacted us as we'd have been happy to help sooner if we'd have known you were facing issues.

Please feel free to reach out if I can help any further. You can reach me through your ticket or my email james@serverminer.com.

Many thanks,
- James D

Rated 5 out of 5 stars

Best server host!

I cant even begin to describe how much better this host is than other hosts, i have tried pretty much every popular host you could think of, mcprohosting? yup bisecthosting? yup apex server hosting? yup ive tried way more than that and still none can match serverminer. The costumer support is quick, friendly and fixes any issues in no time and the control panel is so easy to understand. i've been using serverminer i think 2 years now and i dont regret it at all!

29 January 2023
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi Declan, thank you for the review! Glad to hear that you've enjoyed your time at ServerMiner during the past couple years :-)

Many thanks,
- James D

Rated 5 out of 5 stars

Best server hosting site!

There was a Minecraft modpack that I enjoy playing and wished I could play it with friends. I searched for many server hosting sites and none of them have the modpack in their list. I checked out serverminer and I found the modpack! So far the most modpacks available for hosting in your server! Even if you couldn’t find what you were looking for you could easily create a custom modpack from anything you want. The customer support was also really fast and helpful when I faced issues with my server and they resolve them! Thanks to Felix from serverminer for the support! Best server hosting site!

23 January 2023
Unprompted review
ServerMiner logo

Reply from ServerMiner

Thank you for the review! Glad to hear that you are enjoying using our modpack installer and found the modpack you were looking to play.

Many thanks,
- James D

Rated 5 out of 5 stars

Great Service and Helpful Staff

I had a Minecraft server for one month with my friends; it ran great and was easy to buy and set up. After a month, we stopped paying, and I forgot that I had left automatic payments on until I was charged. I expressed this to their staff and got a fast response saying I would get a refund. Highly recommend their service and thank the staff for being so helpful!

11 January 2023
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi Jack, great to hear that enjoyed your time at ServerMiner! I'm glad that we were able to assist you with the accidental renewal.

Many thanks,
- James D

Rated 5 out of 5 stars

Very fast response from support

If you have any problems or troubles with lag och anything you can always contact the support because they respond very quickly, they even responded on a saturday!

2 December 2022
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi Oskar, thank you for your review! We're always happy to help :)

- James D

Rated 5 out of 5 stars

Reliable server

Reliable server, customer service gets back to you quick.

2 December 2022
Unprompted review
ServerMiner logo

Reply from ServerMiner

Thank you for the review Lea!

- James D

Rated 5 out of 5 stars

Super configurable and super helpful support

I've used Serverminer for about 3 years and I have absolutely loved it. It's super easy to install modpacks and mods. They have basically no restrictions on what you can do with the server. Even if you do something wrong support can always help and they do it super fast! I would recommend Serverminer to anyone looking to host a server. Thank you Serverminer for existing.

11 November 2022
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi Isak,

Thank you so much for your review! Great to hear that you've enjoyed the past 3 years hosting with us.

- James D

Rated 1 out of 5 stars

Super slow

Super slow, hard to configure less known modpacks.

9 November 2022
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi Isak, we got back to your ticket in just 1 hour and 14 minutes letting you know that the Randompatches mod was causing an issue with the mod CBMultipart-1.16.5-3.0.3.122-universal.jar. This was causing your server to crash during the startup process.

We resolved the issue with your modpack by disabling the Random Patches mod for you.

Despite resolving the issue for you, you ignored our ticket response and submit a cancellation request shouting profanity at us.

If you see this response, please get back to us via the ticket as we've been waiting for your response for the past month.

- James D

Rated 4 out of 5 stars

Had high hopes but was absolutely let down.........

**EDIT** The modpack had a mod in it that was fighting against the automatic error detecting system on the website which is the reason why the upload never completed. I was issued a refund and was contacted quickly by the support team with the issue. I am posting the edit here by request by the team at ServerMiner. I am going to change my stars to 4. 2 for the fast response from customer service and 2 for actually issuing the refund instead of telling me "all sales final". I do recommend maybe updating the tutorials on the website for showing how to upload modpacks that are not custom as I have never done this before so by default I would not know where to go, while the only tutorials I could find on the website were for how to set up custom modpacks, not importing premade ones from Curse or Forge launchers.

I would like a refund on the server. I was unable to set up the server with modpacks, even with the "one-click installer" which took 30+ minutes to find due to no actual coherent lay out of the menus. I literally found it by mistake. After attempting ( TWICE ) to install the modpack, it would download all mods then "search for errors" and was given the wait time up to 10 minutes, which turned in to 45minutes - 1 hour ( without completing ). I attempted to do a reinstall of the modpacks again only to run into the same issue. I had high hopes for this service and was unfortunately let down with the service. I attempted to submit a mod support help ticket but you are unable to without paying for the $10 "we will do it for you!" service which is an absolute scam. I am requesting a full refund due to the absolute waste of time I spent on this trying to get a simple server set up with a modpack that I and my friends could enjoy on a weekend night, but instead wasted over 3 hours of not just my time, but my friends time too, to not be able to do anything with it at all. Very disappointing.......

24 September 2022
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi John,

Thank you for the updated review!

Regarding your original review, just to clear up any confusion for anyone reading, there's no need to purchase the $10 Plugin / Mod support addon to submit help tickets. We're happy to help with any modpack related issues free of charge. This addon is intended for customers who would like us to create and configure modpacks from scratch.

Thank you for your feedback regarding the tutorials. We actually already have a tutorial showing how to install premade CurseForge modpacks: https://serverminer.com/article/how-to-setup-a-curseforge-modpack-server-and-play/

Please let me know if you'd like another modpack server in the future and we'll be happy to assist.

Many thanks,
- James D

Rated 5 out of 5 stars

Incredible hosting company

Incredible hosting company. Had a small issue with setting up a custom Minecraft modpack but they were able to resolve it with in 12 hours. The control panel is incredibly well made and the access to ftp makes editing your server a breeze.

20 August 2022
Unprompted review
ServerMiner logo

Reply from ServerMiner

Hi James, thank you so much for your review, glad to hear that you're enjoying the control panel and you're up and running with your modded server!
- James D

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