I did not want to review until after they were installed and up and running. Both systems seem to be very quiet, and appear up be good at both heating and cooling, very quiet operation both inside... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Coming out of a horrible experience with Costway 27k 3 zones mini split, decided to order a Senville unit, got impressed as soon as unit was received, very well packaged! 3 zones 9k indoor units worki... See more
Company replied
We had a little difficulty with the outside AC unit and were unable to get the problem resolved at first. However, I have to say the tech support (Sam) was amazing! He worked with us, sent another uni... See more
Company replied
Thanks to Tech Support for all you did! Appreciate that you were there to help during the testing and trouble shooting phase as well as keeping me informed regarding the status of the replacement con... See more
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Company details
- Air Conditioning Store
- also in
- Air Conditioning System Supplier
- Appliance Store
- Heating Equipment Supplier
- Home Improvement Store
Written by the company
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Senville
Written by the company
- We're commited to homeowners and businesses!
- We're dedicated to delivering high-quality cooling and heating products to homeowners and businesses. As a direct-to-consumer company, Senville allows homeowners and businesses to buy directly from the manufacturer.
Fast and Free Shipping
Free delivery across the United States
There are no shipping costs and products are delivered in 1 to 10 days.
Contact info
1751 River Run Suite 200, 76107, Fort Worth, United States
- 1-800-242-4935
- customer-care@senville.com
- senville.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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I still don’t have the part
I still don’t have the part. The part has been sitting in a customs hold since October 3rd, due to improper declarations.
Senville Customer service contacted me and offered a full refund for the part. The part did work flawlessly once received.
30 September 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
We love Senville
We love Senville! Your staff has always been very helpful and sends parts out right away. Thank you!!
1 October 2026
Reply from Senville
Thank you, Johnie. It means a lot that you love Senville, and we are glad our staff has always been helpful and gotten your parts out right away. We appreciate you being a loyal customer.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
senville products do work but customer…
senville products do work but customer service and the instructions are very middle of the road. pages in the constructions are not very straightforward and have spelling mistake. customer service did not know how to fix my issue over the phone with videos and images being sent, senior management never called me back after one attempt. took me 3 years to get ahold of the contractor incentives guy
30 September 2026
Reply from Senville
Thank you Alexander, for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
You can get technical support for your unit by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Great Service
I'm having trouble with my mini split turning off at random and not powering back up. My customer service advisor Tom patiently and professionally walked me through some diagnostic steps. He promptly ordered the replacement parts . Great service.
14 October 2026
Unprompted review
Reply from Senville
Thank you, Greg. We are sorry your mini split has been turning off at random and not powering back up. We are glad Tom was patient and professional in walking you through the diagnostic steps and promptly ordered the replacement parts. We hope they get your unit running reliably again.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Sandy. We are glad our team was able to take care of your problem, and we appreciate you taking the time to let us know.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Excellent customer service and support!
We had a little difficulty with the outside AC unit and were unable to get the problem resolved at first. However, I have to say the tech support (Sam) was amazing! He worked with us, sent another unit, and even provided a partial refund. Communication was excellent throughout the process. The delivery team was amazing as well. Although we had a few bumps along the way. We are happy to have everthing working properly and look forward to enjoying the comfort and energy saving or our mini-split system.
29 September 2026
Reply from Senville
Thank you, LaRay. We are sorry about the difficulty with your outdoor unit and the bumps along the way, and we are glad Sam and our delivery team were able to make it right with another unit, a partial refund and clear communication throughout. We are happy everything is working properly and hope you enjoy the comfort and energy savings from your mini split system.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Took several weeks and when filter…
Took several weeks and when filter finally arrived it was warped and damaged. Looks like it was quality when manufactured but I don’t know if it will fit into unit now. Very disappointing.
29 September 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Crazy ants killed the control board
Crazy ants somehow killed the control board in my Senville mini split outdoor unit. The new board got my system running again and I am pleased. BTW, if the Senville website says “out of stock”. Then ask their technical service…they had one to sell me.
30 September 2026
Reply from Senville
Thank you, Scott. We are sorry the ants got into your outdoor unit and took out the control board, and we are glad the new board has your system running again. Thank you for the tip about asking our technical service team when a part shows as out of stock.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Xavier. We are glad our team was helpful and knowledgeable in helping you with everything you needed. We appreciate you taking the time to say so.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Raul. We are delighted you find your unit a great product and that the installation was easy. We appreciate you taking the time to leave a review.
Thank you,
Customer Care Team
excelling at excellence…
Excellent professional customer service I order a lot through Amazon out of the many that I have ordered and gotten from you folks at Senville I have only had one problem with a unit that was taken care of immediately. I recently had an issue with another unit that had a bad board again customer service was right on top of it we received the board and got this customer going same day we received a board.
29 September 2026
Reply from Senville
Thank you, Ronald. We are glad our customer service was right on top of the bad board and that you were able to get your customer going the same day the replacement arrived. It means a lot that you have ordered many units from us and had only one problem, which we were able to take care of quickly.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
I have always loved the product from…
I have always loved the product from living in NY and installing many for a GC there. Since moving to Va Beach Va, wanted to integrate the product here.
29 September 2026
Reply from Senville
Thank you, Scott. It means a lot that you have installed so many of our units over the years and want to bring them to your new home in Virginia Beach. We appreciate your trust and welcome you as a Senville customer in your new area.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Jean. We are glad you found both our technical support and customer service teams good, and we appreciate you taking the time to let us know.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
very good and easy to work with
13 October 2026
Reply from Senville
Thank you for your review. We are glad you found us very good and easy to work with, and we appreciate you taking a moment to tell us.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
We love our mini-splits
We love our mini-splits! Senville shipped right away, and they arrived in 3 days. Our electric bill dropped from $400 to $225! Love the remote features. Very quiet units.
28 September 2026
Reply from Senville
Thank you, Elaine. We are thrilled you love your mini splits, that they shipped right away and arrived in three days, and that your electric bill dropped from $400 to $225. We are also glad you enjoy the remote features and the quiet operation.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Senville 28k 3 zones cooling and heating system
Coming out of a horrible experience with Costway 27k 3 zones mini split, decided to order a Senville unit, got impressed as soon as unit was received, very well packaged! 3 zones 9k indoor units working flawlessly, cooling and heating delivered as should, even though outdoor unit ordered was a 3 zones item has 4 zones ports available, very strong and quiet unit! Will recommend to buy it to all family and friends!
16 September 2026
Reply from Senville
Thank you, Bernardo. We are glad you chose Senville and that your 28k 3 zone system arrived so well packaged and is cooling and heating flawlessly, with strong, quiet performance. Thank you for recommending us to your family and friends.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
NOTHING Beats Outstanding Tech Support!!
The bottom was slightly dented. The squirrel cage was off-center on the blower motor shaft, causing it to hit the blower housing, and it came without a thermostat (from Amazon.) But the tech support is MORE than outstanding! It more than made up for it!! I'm 74 and I can say Senville has THE BEST tech support of any entity I've ever dealt with!!
9 October 2026
Reply from Senville
Thank you, Chris. We are sorry the unit arrived with a dented bottom, an off-center squirrel cage on the blower motor shaft and no thermostat. We are glad our technical support team more than made up for it, and it means a great deal to hear it is the best support you have ever dealt with.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
easy online ordering
I ordered online, had to make a change to order. I called the company and made changes. They sent me an invoice and I was able to pay it using a discount code. great customer service
28 July 2026
Reply from Senville
Thank you for your review. We are glad ordering online was easy, and that when you needed to change your order, our team made the change and sent you an invoice you could pay with your discount code. We appreciate you calling our customer service great.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Mike. "Always" is a wonderful word to read, and we are glad our customer service has been first class every time you have reached out. We appreciate you taking the time to say so.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Greg. We are glad you found our customer service great and that our team was helpful when you called. We appreciate you taking the time to leave a review.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
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