I did not want to review until after they were installed and up and running. Both systems seem to be very quiet, and appear up be good at both heating and cooling, very quiet operation both inside... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Coming out of a horrible experience with Costway 27k 3 zones mini split, decided to order a Senville unit, got impressed as soon as unit was received, very well packaged! 3 zones 9k indoor units worki... See more
Company replied
We had a little difficulty with the outside AC unit and were unable to get the problem resolved at first. However, I have to say the tech support (Sam) was amazing! He worked with us, sent another uni... See more
Company replied
Thanks to Tech Support for all you did! Appreciate that you were there to help during the testing and trouble shooting phase as well as keeping me informed regarding the status of the replacement con... See more
Company replied
Company details
- Air Conditioning Store
- also in
- Air Conditioning System Supplier
- Appliance Store
- Heating Equipment Supplier
- Home Improvement Store
Written by the company
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Senville
Written by the company
- We're commited to homeowners and businesses!
- We're dedicated to delivering high-quality cooling and heating products to homeowners and businesses. As a direct-to-consumer company, Senville allows homeowners and businesses to buy directly from the manufacturer.
Fast and Free Shipping
Free delivery across the United States
There are no shipping costs and products are delivered in 1 to 10 days.
Contact info
1751 River Run Suite 200, 76107, Fort Worth, United States
- 1-800-242-4935
- customer-care@senville.com
- senville.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was broken
The product was broken. Copper lines were leaking from the internal unit. HVAC guy determined that it was a manufacturing problem. Still trying to get help to resolve this..
8 June 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
The assistance I received over the phone was outstanding.
The delivery was on time. The whole process was very simple and efficient.
7 October 2026
Reply from Senville
Thank you, Dave. We are delighted the assistance you received over the phone was outstanding, that your delivery arrived on time, and that the whole process was simple and efficient. We appreciate you taking the time to review us.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
bought a Senville mini split for the…
bought a Senville mini split for the garage and it cools fast, install was easier than i expected
15 October 2026
Unprompted review
Reply from Senville
Thank you, Chandler. We are glad your garage mini split cools fast and that the install was easier than you expected. We appreciate you taking the time to leave a review.
Thank you,
Customer Care Team
Nice bunch of Canadians selling…
Nice bunch of Canadians selling affordable heat pumps with style. Pleasure to do business with so far. I have gotten as far as tech support, all good, questions answered, diagrams supplied.
I am a DIYer, they are not hostile as long as you do your homework.
7 October 2026
Reply from Senville
Thank you, Frederick. We are glad you have found us a pleasure to do business with so far, and that our technical support team answered your questions and supplied the diagrams you needed. We appreciate you doing your homework as a DIYer, and we wish you a smooth install.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
I had the best customer service
I had the best customer service. After a complex warranty issue the customer service response was timely responsive and successful. My thanks to Sam and all the folks at senville!!
6 October 2026
Reply from Senville
Thank you, Van. We are sorry you had a complex warranty issue, and we are glad our customer service response was timely, responsive and successful. We will pass your thanks on to Sam and the whole team.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Great website made it easy to decide on…
Great website made it easy to decide on product.
Delivery from Armstrong was supurb.
6 October 2026
Reply from Senville
Thank you, Doug. We are glad our website made it easy to choose your product, and that your delivery was superb. We appreciate you taking the time to review us.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Two heat pumps installed, and operating.
I did not want to review until after they were installed and up and running. Both systems seem to be very quiet, and appear up be good at both heating and cooling, very quiet operation both inside and out.
I hope they continue to do so.
Ordering was easy, delivery was quick, and with no surprises.
24 September 2026
Reply from Senville
Thank you, Mark. We appreciate you waiting until both heat pumps were installed and running to review them. We are delighted they are quiet inside and out and heating and cooling well, and that ordering was easy and delivery was quick with no surprises. We hope they keep serving you well.
Shipping support for your order is available by contacting us at 1-800-242-4935 ext. 2 or by emailing shipping@senville.com if you need anything with a future order.
Thank you,
Customer Care Team
Help me quickly diagnosis…
Help me quickly diagnose the problem and get the part I needed fast. Thank you
6 October 2026
Reply from Senville
Thank you, Ryan. We are glad our team was able to quickly diagnose the problem and get the part you needed to you fast. We appreciate you taking the time to let us know.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Daniel. We are glad your unit seems solid so far, and we hope it keeps serving you well. We appreciate you taking the time to review us.
Thank you,
Customer Care Team
the box was broken and one the…
the box was broken and one the attachment box have damage
6 October 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Customer service and warranty
They are the best to deal with! The unit quit working and they walked me through the steps to figure out the problem. Sent the parts out right away. Just amaze on how nice and easy to deal with this company is. Highly impressed!
4 October 2026
Reply from Senville
Thank you, Lance. We are sorry your unit quit working, and we are glad our team walked you through the steps to find the problem and sent the parts out right away. It means a lot to hear we were nice and easy to deal with.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Reply from Senville
Thank you for your review. We are glad our team was very helpful in working out the small details with your remote. We appreciate you taking the time to let us know.
Technical support for your unit is available by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com if you need anything further.
Thank you,
Customer Care Team
First idem that I received was not the…
First idem that I received was not the item that I ordered. I talked to tom at customer service and he was quick to get me the correct item that I ordered.
5 October 2026
Reply from Senville
Thank you, Lynn. We are sorry the first item you received was not the one you ordered, and we are glad Tom was quick to get you the correct item. We appreciate you taking the time to share your experience.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Board fixed the condensing unit
I was able to get the part. I wish it had arrived quicker. The part works but was not an exact replacement and was missing the plastic grommets through which you marshal cables. So far so good though it is running as it should.
2 October 2026
Reply from Senville
Thank you for your feedback, Paul. We are glad the replacement board has your condensing unit running as it should. We are sorry it did not arrive as quickly as you hoped, and that it was not an exact match and came without the plastic grommets for your cables.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, if you need anything further.
Thank you,
Customer Care Team
Great interaction with tech support got…
Great interaction with tech support got part ordered and arrived in a timely manner.
2 October 2026
Reply from Senville
Thank you, Cliff. We are glad you had a great interaction with our technical support team, and that your part was ordered and arrived in a timely manner. We appreciate you taking the time to let us know.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
I bought one of their 24 ton units
I bought one of their 24 ton units, the line set that I needed was not in stock as a combination so I had to go to accessories and buy it separately. I’m on the second one and they have sent me the wrong one each time clearly used
Somebody obviously bought it put the wrong one back in the box and sent it back and they didn’t have the brains to check it so now we’re stuck with a unit that doesn’t work and customer service doesn’t bother to call back answer any emails or anything else?
25 September 2026
Reply from Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Timothy. We are glad ordering was easy, your delivery was quick, and our customer service was great. We appreciate you taking the time to review us.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Great customer service
Great customer service. Received my warranty part in a week. Very helpful agent!
2 October 2026
Reply from Senville
Thank you, Ken. We are glad you found our customer service great, that our agent was very helpful, and that your warranty part reached you within a week. We appreciate you taking the time to share your experience.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Reply from Senville
Thank you for your review. We are glad we made sure you received the right part, and we are sorry it took a while to get to you. We appreciate your patience.
Please contact us at 1-800-242-4935, or open a ticket by emailing us at customer-care@senville.com, whenever you need anything.
Thank you,
Customer Care Team
Reply from Senville
Thank you, Jonathan. We are glad you found our customer service great and our team helpful. We appreciate you taking the time to say so.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.