Senshi Japan Reviews 

328
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered and paid for 20kg dumbells but I was sent a 20kg Kettlebell. I complained and have received no apology or communication, I will raise a merchant dispute with my bank. Very disappointed

Rated 1 out of 5 stars

I waited about 10 days for any progress on my order - nothing. I emailed their customer services email - no response. Finally my order simply got refunded with no other communication or reason given.... See more

Rated 4 out of 5 stars

4ft outdoor punch bag. Arrived swiftly with email update and tracking. It is as described to look at. Had a pretty rubbish mounting bracket, nothing like the photo with wood screws and rawl plugs,... See more

Rated 1 out of 5 stars

Ordered two heavy metal skipping ropes, and received 2 cheap plastic ones. Have sent at least 4 emails to two different email addresses and no response and no telephone number to chase it. Website s... See more

2.2

Poor

TrustScore 2 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(328)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Completely Ignore Emails

Non existent customer service! My item was supposedly shipped a week and a half ago yet is still showing as "With Sender" on the tracking. When I emailed to ask if it had gone missing I received no response whatsoever. I emailed again, still nothing. I contacted them via Facebook, nothing again. I will have to claim my money back via my bank!

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Assembly instructions not clear delivered 5 days late and try contacting customer support they replied 2 days later.

Delivery was not as promised had to wait another 5 days till it actually arrived and even then it had been delivered at 6:30pm also there team do not reply quick enough wrote an email got a reply 2 days later and to make it worse my order didn’t even come with clear instructions just a picture and quantity of bolt’s included. Will not be ordering again.

30 June 2023
Rated 2 out of 5 stars

I bought some Olympic rings from you

I bought some Olympic rings from you. Just gone out o my gym to hang them and the straps with the measurements on them are different lengths. Put them down to no 14 and one is three inches shorter than the other. It’s very helpful having the measurements on them but not when one is wrong!!

27 June 2023
Rated 1 out of 5 stars

Terrible customer service

Its been a month now since they have accepted the return request for a faulty product but still hasn't arranged the return and now ignoring all the messages.

25 June 2023
Unprompted review
Rated 1 out of 5 stars

Awful website

Awful website - Order came with missing parts and was packaged like trash. Contacted customer service for a refund and got no response after 9 days I had to contact again only for a response telling me to send a photo, which makes no sense as I was returning for missing parts.
The homepage states easy returns if unhappy with purchase which is a lie.
I have contacted customer service again and still have had no response another 7 days later.
There are other websites that sell better quality versions of the products out there and have good customer services.
Avoid!!!

16 April 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look