Sensa Reviews 

334
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

Exceptional UI and Outstanding Support! I am thoroughly impressed with my experience using Sensa. The user interface is incredibly intuitive, beautifully designed, and a total joy to navigate. It m... See more

Rated 1 out of 5 stars

The app does not live up to what's promised, instead they take advantage being a self help-app for people with adhd who tends to be a group of people you can exploit with these kinds of scams and refu... See more

Rated 4 out of 5 stars

Investing a few minutes each day into reading the articles on Sensa and instituting a bunch of new habits (and insights) has been great. With Sensa, I finally broke free of the pandemic/lockdown leth... See more

Company replied

Rated 1 out of 5 stars

Another auto-renewal scam victim here. This company’s policies and practices are predatory, to say the least. I have a longstanding practice of noting any subscription end or renewal dates in my calen... See more

Company replied

Company details

  1. Mental Health Service

About Sensa

Written by the company

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Join 75K+ users finding mental balance with Sensa

Sensa is a mental health app that uses Cognitive Behavioral Therapy (CBT) to help improve your mental well-being. We focus on practical CBT strategies backed by research to tackle common issues like:

  • Anxiety
  • Stress
  • Depression
  • Procrastination
  • ADHD
  • Self-esteem
  • Burnout

    Through our carefully created CBT content, calming exercises, and self-improvement guides, Sensa empowers you to take charge of your mental well-being and, in turn, your overall life.

    START YOUR JOURNEY TODAY

  • Contact info

    2.8

    Average

    TrustScore 3 out of 5

    334 reviews

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    2.8

    All reviews

    (334)

    4 reviews in the last 12 months

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    Rated 1 out of 5 stars

    Be very careful with them! Do not Recommend.

    I wonder how a company claims to be ethical and want to help people with ADHD yet scams people of their hard earned money using confusing tactics! I only signed up for the trial and next thing I've been billed for 3 months usage for €73,84. I did not agree to this. I feel this is fraudulent behaviour and I am waiting for a full refund of my money. No prior notification that you will be billed,nothing...I just got a notification from my bank, if this isn't a scam, I don't know what is. I will only edit my review once I receive full reimbursement of my money...I have sent an email to sensa i hope they respond soon.

    Update: So I received a follow up from Sensa that they have no refund policy, but as a friendly gesture, they would refund only half of my money and I would have access to the subscription for 3 months. At this point I am genuinely confused, however I will wait to see if the half would even be refunded.

    21 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Geneva,

    We sincerely apologize for the distress and confusion this has caused you. We genuinely strive to be transparent and support our users to the best of our ability. We have requested your contact details to expedite this process. Kindly reach out to us at hello@sensa.health so we can ensure your concerns are thoroughly addressed.

    Warm regards,
    Team Sensa

    Rated 5 out of 5 stars

    Content-rich and user-friendly app!!

    The instructions are super helpful and clear. Really easy to use, so you don't have to spend time learning how to use it. The insights are profound and in ideal bite-sized pieces for steady progress. Has a lot of content so is well worth the price!

    18 August 2023
    Sensa logo

    Reply from Sensa

    Dear Lachlan,

    Thank you so much for your kind words and support! We're thrilled to hear that you find Sensa user-friendly and valuable. Our aim is always to provide meaningful insights in a straightforward manner. We truly appreciate you taking the time to share your experience with us. Here's to your continued well-being and growth!

    Warm regards,
    Team Sensa

    Rated 5 out of 5 stars

    Using Sensa to help other mom's outta the Chaos and into the Calm.

    Reviews for Sensa
    My experience with Sense has been consistent and calming. Making time for myself to find peace and silence in the madness has helped me focus on what really matters. I journal everyday with the sensa App. I check in on my morning and evening routines daily to make sure I am taking care of myself. I use this powerful knowledge to share with other Moms on my FB group,

    called: momswithkidswithaspergers

    so that they know about Sensa as a resource to help them find peace too.

    17 August 2023
    Sensa logo

    Reply from Sensa

    Dear Cecily,

    Your message truly warms our hearts. Thank you for sharing your experience with Sensa, and for choosing us as a companion on your journey to peace and calm. We're deeply honored to be a resource you recommend, especially to a community as dedicated and nurturing as the moms in your FB group. Remember, by taking care of yourself, you're setting a beautiful example for others. Thank you for spreading the word and supporting other moms on similar journeys.

    Warmest regards,
    Team Sensa

    Rated 1 out of 5 stars

    Shady billing practices/ opportunistic predators

    Like everyone else is saying - CRUEL PREDATORY LIARS!! I cancelled on day 7 as I put it in my calendar to do so- this was NOT a “FREE” 7 day trial. I did pay $1 for it. On day 6 they had already charged me $79 for 3 months. I immediately contacted them, to cancel and refund and they said I actually had to cancel 48 hrs before the end of 7 days and it was “CLEARLY” stated in the terms. I said “CLEAR” would be to call it a 5 day trial and give you 7 days before they auto charge you almost $100! They then offered to discount it 50% which I appreciated and agreed to. The next response I got was well you filed a complaint with PayPal so there is nothing we can do. I forwarded to them the email from PayPal acknowledging I was working with them so they aren’t doing anything- any refunds need to come from Sensa and Sensa responded again you got PayPal involved so no deal- WHAT??!!!! This is unreal? I have bad ADD- this is opportunistic and predatory behavior against a vulnerable population!! the worst part is I actually DID cancel the trial and so i can’t even log in to something I paid for against my will. I will NEVER recommend this to my patients- business practices are TERRIBLE!! Charge me a $20 cancellation fee if you must, but this should be illegal

    9 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Karyn,

    Firstly, we want to sincerely apologize for the confusion and distress you've experienced. Our goal is to support mental well-being, and it deeply saddens us that you felt the opposite of that intention. We acknowledge your concerns regarding our billing processes, and we’re always striving to improve.

    Regarding the PayPal dispute, unfortunately, when a claim is open, it does restrict our ability to process any refunds directly. However, we would like to work with you closely to find a suitable resolution. Please reach out to us at hello@sensa.health so we can discuss this further and understand how best to make amends.

    Warm regards,
    Team Sensa

    Rated 3 out of 5 stars

    There should be more options for…

    There should be more options for descriptions of feelings.

    18 August 2023
    Sensa logo

    Reply from Sensa

    Dear Stephen,

    Thank you for taking the time to provide feedback. We appreciate your input and completely understand the importance of accurately expressing feelings. We're excited to share that in our latest update, we have introduced a wider range of options for describing feelings. We encourage you to check it out!

    Additionally, if you feel there's anything else missing or have more suggestions, please don't hesitate to reach out to us at hello@sensa.health. Your insights are invaluable as we continue to refine and improve Sensa for our users.

    Warm regards,
    Team Sensa

    Rated 5 out of 5 stars

    You are great

    You are great! It really helps:).

    17 August 2023
    Sensa logo

    Reply from Sensa

    Dear Ruth,

    Thank you so much for your kind words! We're delighted to hear that Sensa has been helpful for you. Your feedback means the world to us. Thanks for taking the time to share your experience. We're here to support you every step of the way!

    Warm regards,
    Team Sensa

    Rated 5 out of 5 stars

    Works for me

    I am picking up skills and routines that are really making a difference in how I regulate my thoughts and emotions. I love that Sensa is presented in small, manageable "bites", and that if I miss a day ( or a week) I can just pick back up where I left off. Very helpful!

    18 August 2023
    Sensa logo

    Reply from Sensa

    Dear Kara,

    Thank you so much for sharing your experience with Sensa! We're thrilled to hear that the skills and routines you've been picking up are making a positive difference for you. Our aim is to make mental well-being accessible and manageable for everyone, so it's heartwarming to know we're on the right track with you. Remember, progress is unique to each individual, and it's always okay to go at your own pace. We're here for you every step of the way!

    Warm regards,
    Team Sensa

    Rated 4 out of 5 stars

    Easy to use

    Easy to use
    Encouraging

    18 August 2023
    Sensa logo

    Reply from Sensa

    Dear Helen,

    Thank you for your feedback! We're delighted to know that you find Sensa easy to use and encouraging. We aim to create a seamless and positive experience for our users, and your words truly motivate us. Thanks for being a part of our community!

    Warm regards,
    Team Sensa

    Rated 5 out of 5 stars

    True reflection

    Using the app makes me reflect on how I really feel and why

    18 August 2023
    Sensa logo

    Reply from Sensa

    Dear Cathy,

    Thank you for sharing your experience with Sensa. We're truly honored to be a part of your self-reflection journey. Understanding our feelings and their origins can be transformative, and we're glad the app supports you in this. Keep shining a light within, and remember, we're here for you.

    Warm regards,
    Team Sensa

    Rated 1 out of 5 stars

    Another auto-renewal scam victim here

    Another auto-renewal scam victim here. This company’s policies and practices are predatory, to say the least. I have a longstanding practice of noting any subscription end or renewal dates in my calendar, with reminders to cancel. This wasn’t there, and I have never even used this app. Upon getting notification of the charge cia PayPal I immediately emailed Sensa to explain and request a refund. No dice. As others have shared, they are punitive and scammy in their billing practices. Run away!

    16 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Colleen, we're deeply sorry for the experience you've had. We've reached out to request your contact details to ensure we can look into your situation and work towards a resolution. We genuinely value feedback and aim to make improvements where needed. Your satisfaction is important to us.

    Rated 1 out of 5 stars

    Beware of this app

    Beware of this app. Not true to their words of taking care of the mental health of those looking for help. I requested to get refund less than 24hrs after they charged me for $79. I appealed to them to refund due to unexpected expenses of my child. But this company shows no compassion to people. Other apps have 14day money back option. Just added more anxiety on my end. Thanks sensa!!

    16 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Mark, we're truly sorry for the distress you've experienced. We've reached out to request your contact details so we can look into your case and find a solution. Your well-being is important to us, and we want to address this as quickly as possible.

    Rated 4 out of 5 stars

    Great little app

    It is an easy to use, attractive app, keeping me in line without being intrusive, so far I really like it!!!
    I like the daily check-ins, it's good to be reminded that I often feel good when I am down!
    I like the courses, I'm on day 8 of the procrastination course and it is very interesting, giving me a lot to think about!!!

    16 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Valerie, thank you so much for your positive feedback! We're delighted to hear that our app has been beneficial for you. Best of luck on your journey towards bettering your mental health, and please keep sharing your experiences with us. We're here to support you every step of the way!

    Rated 1 out of 5 stars

    What a scam

    What a scam. I paid for a week’s trial and they helped themselves to the cost of a 3 month subscription. I do not want the app and did not realise that they would take my money. It is a terrible company that preys on people with adhd

    15 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    We're truly sorry to hear about your experience, and it's certainly not our intention to make anyone feel taken advantage of. We value transparency and want to resolve this for you. Please email us at hello@sensa.health with this review and your account details so we can look into your case directly.

    Rated 1 out of 5 stars

    Deceptive subscription details

    If I could give this company 0 stars I would. I was attracted by a Facebook ad and after filling out the quiz I was prompted to sign up for a 7-day trial a cost of $1. After getting my payment information a prompt came up for $59 upgrade which I did not select, however, my card was charged $59 and it was an auto pay which I canceled immediately. I reached out to the company regarding the error and they Said they could only offer a 50% refund. I have disputed the payment but just a warning beware of Facebook ads.

    12 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Aida,

    We sincerely apologize for the confusion and inconvenience you experienced. This isn't the experience we aim to provide. Please reach out to us directly at hello@sensa.health, and we will work with you to address and resolve this matter.

    Warm regards,

    The Sensa Team

    Rated 1 out of 5 stars

    Watch out that you cancel this ASAP

    This may be a decent app but their policies in respect to tricking people into extending the subscription are the standard these days. I tried it out and didn’t like it and next I knew I was getting a second billing. I assumed the first but since I didn’t use it and they can see from the app itself that I only used it 6 days, still refused to cancel the second charge. My fault certainly. Yet a little understanding from a mental health group might go a long way in customer appreciation.

    12 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Bruce,

    We deeply regret any inconvenience you've experienced. Ensuring our users feel supported is paramount to us. We've requested your contact information so that we can look into your case further and find an appropriate solution. Your feedback helps us improve, and we truly want to make this right for you.

    Warm regards,

    The Sensa Team

    Rated 1 out of 5 stars

    Sensa preys on the vulnerable

    I signed up for 6 months, they didn't give me a billing agreement, they emailed me to-do lists for a month, then nothing. Six months later, I get charged again for a renewal I didn't even have evidence for other than Paypal notifying me. I messaged their customer service, and they basically said too bad, so I went through Paypal, and then Sensa emailed me again saying they wouldn't be able to refund me since I opened a dispute with Paypal, as if they would have worked with me!

    This company is a scam. They don't give you any proof of subscription, then they disappear quietly and collect more money from people with depression, ADHD, and anxiety while giving them no notice or confirmation, and certainly no service. I haven't gotten anything from this service for well over 4 months!

    Save your money and look elsewhere for support in your time of need.

    Update 8/17: Sensa will also tell you to contact them for appearances in response to these reviews, but they will ignore your email. It has been 3 days since I emailed them after their response to this review, and I have received no reply.

    30 July 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Hwaiting,

    We are truly sorry to hear about your experience with Sensa. Our intention is always to provide genuine support for those in need. Please reach out to us directly at hello@sensa.health so we can address your concerns and find a resolution. Your feedback is invaluable, and we are committed to making things right.

    Warm regards,

    The Sensa Team

    Rated 5 out of 5 stars

    I signed up for 7 day trial period in…

    I signed up for 7 day trial period in the website but I have to cancel it because I downloaded the app and subscribed in it. I contacted support to cancel my trial period in the website and they emailed me that it's already cancelled. After seven days, I was billed $79.20 to my surprise. It was my last money and I was really disappointed. But I just emailed the customer support and ask them to issue me a full refund. After a while, they issued a full refund! I was so happy! I also thought they were scamming people because of the reviews, but their service is legit! Just ask help from customer support and they will gladly help you out!

    8 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Levi,

    Thank you so much for sharing your experience. We sincerely apologize for the confusion and inconvenience you faced. We're dedicated to ensuring our customers have a smooth experience with us. Remember, we're always here to help at hello@sensa.health. Please don't hesitate to reach out with any further questions or concerns.

    Warm regards,

    Team Sensa

    Rated 1 out of 5 stars

    Scam

    I did install it, but the bit at the end.. about the subscription price, really confused me. It said they would charge me £1 after 7-day-trial, which is fine but then they said it would be £6.60 then £76.00 after 3 months!
    Unfortunately many many people have fallen for this, but make sure you re-read the ending. Ironic that the app is about "helping people". Should be ashamed.

    3 August 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Melissa,

    We are truly sorry to hear about the confusion regarding the subscription charges. We understand how it might seem perplexing, and for this we sincerely apologize.

    Our intent at Sensa Health is to provide support and solutions, not to create complications. We appreciate your feedback and take it very seriously as we strive to be as transparent and clear as possible.

    We would love the opportunity to clarify any misunderstandings and make things right. Please reach out to us at hello@sensa.health and our dedicated team will assist you in resolving this issue. We are here to help and ensure that your experience with our app is positive and beneficial.

    Thank you for bringing this to our attention and giving us a chance to improve our services.

    Best regards,
    The Sensa Team

    Rated 1 out of 5 stars

    It’s a scam

    It’s a scam. I signed up for a 7 day free trial for $1 and was immediately charged $43 for a 3 month plan. This was presented to me as an ‘upgrade’ to the ~$70 plan (minus the ‘true’ cost of the 3 month subscription). I didn’t give permission for this charge and the explanation makes no sense - it seems like it’s designed to confuse the buyer. I’ve asked for a refund and will update if I receive one.

    30 July 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Kate,

    We deeply regret to hear about the experience you've had with our service. This is certainly not the impression we aim to leave, and we apologize for any misunderstanding. We take your feedback seriously and want to ensure this is promptly and properly addressed.

    Please know that we've reached out to you personally to gain a better understanding of your situation and to clarify any confusion. Our utmost priority is your satisfaction, and we are dedicated to resolving this issue to your satisfaction as soon as possible.

    Kind regards,
    Sensa Team

    Rated 5 out of 5 stars

    It describes me perfectly & is totally…

    It describes me perfectly & is totally helping me stop procrastinating and get stuff done so I can feel good about myself!

    24 July 2023
    Unprompted review
    Sensa logo

    Reply from Sensa

    Dear Al,

    Thank you so much for your kind words and positive feedback! We're thrilled to hear that our app is making such a positive impact on your productivity and well-being. Your satisfaction is our main goal, and it's wonderful to know we're hitting the mark. Remember, we're always here to support you on your journey. Keep going, and continue to make great strides!

    With Gratitude,
    Sensa Team

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