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SendPulse Reviews 2,789

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's user-friendly nature, intuitive design, and ease of navigation, which makes onboarding smooth and efficient. Many appreciate the convenience of having multiple features like email, SMS, and push notifications integrated into one platform, saving time and effort. The service is often described as excellent, with many users praising the responsive and helpful support team. However, some customers were not happy with the customer service, mentioning unhelpful responses, slow replies, or a complete lack of communication after becoming a paying customer. A few people also felt that the website could be difficult to use at times, particularly with complex flows, and some experienced critical bugs that prevented them from using the service effectively.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, highlighting the platform's ease of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the "great" and "nice"... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its user-friendliness,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the responsive, helpful,... See more

Staff

Users describe positive interactions with staff. Many customers praise the sales team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. It’s easy to set up, supports automation, and works well for small and medium busines... See more

Rated 5 out of 5 stars

Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more

Rated 5 out of 5 stars

Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more

Rated 5 out of 5 stars

When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more


Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service
  3. Internet Marketing Service
  4. Mailing Service

About SendPulse

Written by the company

SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.

The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.

All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.

SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.

With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.

Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

AVOID if you want POOR customer service.

Applied, then said our email is spam. Didn't even take 1 minute to check our business model. The business is scaling across 5 countries and needed more capacity. Currently have a 45% open rate average and 35% CTR. They really know how to lose customers, and treat them like garbage before even learning about the customers currently emailing infrastructure. AVOID if you want POOR customer service.

28 July 2025
Unprompted review
SendPulse logo

Reply from SendPulse

Hi, Allan! Thank you for your feedback.

At SendPulse, we are committed to maintaining high email deliverability standards for all our users. To achieve this, we strictly follow our anti-spam policy and carefully check mailing lists and content to ensure that emails are only sent to confirmed subscribers.

In some cases, certain account settings or the use of third-party tools may trigger automatic alerts — even if no active campaigns have been sent. We understand how frustrating this can be, and we’re sorry if our response felt unhelpful or dismissive. That was not our intention. Your feedback is important and will help us improve our communication with users in the future.

Best regards,
SendPulse Team

Rated 5 out of 5 stars

Honestly

Honestly, i like how this service works and how it helps me with my study! I hope it wont cause in troubles tomorrow, i have my exam and depend on it very much :)

10 July 2025

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