Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. It’s easy to set up, supports automation, and works well for small and medium busines... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more
Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more
When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more
Company details
About SendPulse
Written by the company
SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.
The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.
All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.
SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.
With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.
Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.
Contact info
New York, United States
- +1-415-800-2960
- support@sendpulse.com
- sendpulse.com
Get 10% off your first month
4.5
Excellent
3K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the Automation of chatbots
I love the Automation of chatbots, it's being very great for my business, i'm literally making money while i sleep. Thank you guys so much Sendpulse team, i love it!
15 September 2025
Reply from SendPulse
Hi Flymo!
We understand your concern. The charge you see was made as part of your active subscription to our chatbot service.
If this service is no longer relevant for you, you can easily cancel the subscription directly in your account. Should you face any difficulties, please don’t hesitate to reach out to us via the online support chat or by email at support@sendpulse.com — we’ll be glad to help.
Best regards,
SendPulse Team
Very good service
22 August 2025
UPDATE: We're getting there.
Original post: Absolutely disgusted by their customer support. I complied with every requirement in anticipation of setting up a new business and yet they declined and banned me without providing a reasonable explanation and before I ever got to use the service.
UPDATE: After posting the review SendPulse has reviewed my request and activated my account. I'm still not clear as to how they determined my account would qualify as spam, but I do feel that they have mostly redeemed themselves.
20 August 2025
Unprompted review
Reply from SendPulse
Hi John,
Thank you for sharing your feedback. We’re very sorry to hear about your negative experience — we fully understand how frustrating this situation must have felt.
At SendPulse, we strive to maintain the highest standards of email deliverability. To achieve this, we follow a strict anti-spam policy, which includes checking mailing lists, content, websites, and domains before approving an account. Sometimes, certain account settings can trigger automatic suspicion even without any active campaigns, especially when third-party tools are involved.
We regret that our previous response may have seemed unhelpful and that this left a poor impression. Your feedback is extremely valuable and will be taken into account to improve the way we communicate with our clients.
I’d like to reassure you that your account has now been reviewed and successfully activated.
Best regards,
SendPulse Team
Scammy behavior and zero accountability
I haven’t used this service for over a year and I have no active subscriptions. Yet suddenly they charged me $1.
When I contacted support asking for a refund, nobody even bothered to apologize. They just sent me a link to a refund request form, saying it will take at least 14 days to review. When I asked why they charged me in the first place, the answer was: “Probably some payment system error.”
That explanation makes no sense. This wasn’t a random card processor glitch — they literally created an internal invoice under the name “Facebook bot” and billed me for it. That’s not an accident, that’s shady.
It’s not about the $1. It’s about the fact that they feel entitled to quietly skim money from inactive customers with saved cards for services that don’t even exist. Most people won’t notice or won’t bother to dispute such a small charge — and that’s exactly the trick.
This is unacceptable and feels like fraud. I will never trust this service again.
12 August 2025
Unprompted review
Reply from SendPulse
Hi!
Thank you for sharing your feedback with us. We completely understand your concern — this is indeed a very unusual situation.
The charge you received was incorrect, and we have already issued a full refund back to your account. We also identified the reason behind this charge and fixed it to make sure it doesn’t happen again in the future.
We sincerely apologize for the confusion and frustration this caused. Your trust is important to us, and we’ll do our best to ensure such cases are avoided going forward.
Best regards,
SendPulse Team
Very Good !!
9 August 2025
Great interactive UX
Great interactive UX, the software looks great although I have only just started and paid, so not really sure of 2 much so far, but I have been asked to review
6 August 2025
Images in the news letters take too long to load
Images in the news letters take too long to load.
5 August 2025
Reply from SendPulse
Hi Ben!
Thank you for your feedback! We've checked the image loading on our side and didn’t notice any current issues. It's possible that there were temporary delays, and we apologize that you experienced them.
We're constantly working on improving our platform's overall performance, so your feedback is very helpful. If the problem happens again, please don’t hesitate to contact us at support@sendpulse.com — we’ll be happy to take a closer look.
Best regards,
SendPulse Team
Clear design format to follow
Clear design format to follow. Pay As You Go is convenient.
4 August 2025
GOOD EXPERIENCE FOR NOW
2 August 2025
I see a lot usefully for me features
1 August 2025
Excellent service
Excellent service.
Has everything which I need.
Happy to have found this marketing platform which does a lot of things even under free plan.
31 July 2025
its good space. Like
30 July 2025
correct work
29 July 2025
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