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SendPulse Reviews 2,789

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TrustScore 4.5 out of 5

4.5

e-Commerce Solution Provider
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's user-friendly nature, intuitive design, and ease of navigation, which makes onboarding smooth and efficient. Many appreciate the convenience of having multiple features like email, SMS, and push notifications integrated into one platform, saving time and effort. The service is often described as excellent, with many users praising the responsive and helpful support team. However, some customers were not happy with the customer service, mentioning unhelpful responses, slow replies, or a complete lack of communication after becoming a paying customer. A few people also felt that the website could be difficult to use at times, particularly with complex flows, and some experienced critical bugs that prevented them from using the service effectively.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, highlighting the platform's ease of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the "great" and "nice"... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its user-friendliness,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the responsive, helpful,... See more

Staff

Users describe positive interactions with staff. Many customers praise the sales team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. It’s easy to set up, supports automation, and works well for small and medium busines... See more

Rated 5 out of 5 stars

Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more

Rated 5 out of 5 stars

Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more

Rated 5 out of 5 stars

When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more

Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service
  3. Internet Marketing Service
  4. Mailing Service

About SendPulse

Written by the company

SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.

The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.

All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.

SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.

With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.

Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.

Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Not recommended

Not recommended, I told them that these are my real customer's emails who opt-in but they stopped the account after some time.

3 April 2025
Rated 5 out of 5 stars

When i first started and my 5th year

When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started.

Now it is my 5th year with Sendpulse. I've learned a lot and keeping using Sendpulse for my email marketing jobs.

26 November 2025
Rated 1 out of 5 stars

Run, go anywhere else.

Clunky UI, really bad developer experience (documentation incomplete, undocumented API features, barely any functioning examples, no templating language to speak of.. just pass my JSON through handlebars, but no, this is probably some 20 year old leftover legacy PHP5 code turd that they're trying to polish up), you'll be constantly waiting for their moderation queues, and they'll flag your content as spam, probably because their reviewers don't even speak the language they're reviewing (I tried a whole day getting a transactional email unblocked that welcomed my paying customers to their educational courses and provided parking instructions etc, weird ass spam email if you ask me)

28 October 2025
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Reply from SendPulse

Hi! Thank you for sharing your detailed feedback. We’re really sorry to hear about your experience, and we appreciate you taking the time to explain the issues you faced.

We are constantly working on improving the platform’s UI and the service as a whole. To make the product easier to use, we’ve created a detailed Knowledge Base, which you can always rely on: https://sendpulse.com/knowledge-base. We’re also open to all suggestions and comments, as they help us make SendPulse better.

At the same time, SendPulse aims to maintain high email deliverability standards. To achieve this, we follow our Anti-Spam Policy, which includes checking mailing lists and message content to ensure emails are sent only to confirmed subscribers. Sometimes, certain account settings or third-party tools can trigger automatic warnings, even if no active campaigns are being sent. This can, unfortunately, lead to delays or additional reviews.

We understand how frustrating it is when important transactional emails get blocked, and we’re sorry for the inconvenience this caused. If you ever face a similar situation again, please don't hesitate to contact us directly — we’ll be happy to review the case as quickly as possible.

Thank you again for your honest feedback. It really helps us improve.

Best regards,
SendPulse Team

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