Sellpy Reviews 

3,446
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

It has now been two months since Sellpy picked up three full bags of clothes from my address. More than two-thirds of it has disappeared! Sellpy has no idea where it is and keeps saying they are lo... See more

Company replied

Rated 1 out of 5 stars

I sent 3 big bags with 49 items to sell. There have been 13 items sold and I have zero earnings! Practically everything is going on fees from sellpy.dk. And there is still almost 200 dkk more I hav... See more

Rated 5 out of 5 stars

Sellpy is my favourite place to find everything I need for my kids and I am obsessed with their service. It is super easy and awesome to send in your things and watch them get sold, every time somethi... See more

Rated 5 out of 5 stars

You need to be patient but it’s an easy way to sell and buy your clothes. The service is great they answer your questions promptly and even stay nice when you continue to ask the same questions 😂 e... See more

Company replied

Company details

  1. Second Hand Store
  2. also in
  3. e-Commerce Service
  4. Online Marketplace
  5. Used Clothing Store

Written by the company

Sellpy gør det nemt at handle brugt. Ved at gøre det nemt at købe og sælge second hand giver vi flere mennesker mulighed for at vælge brugte varer og hjælper hvert år millioner af varer med at finde et nyt hjem. Skal du sælge? Pak blot dine varer i en Sellpy pose. Vi tager os af sortering, fotografering, prissætning og annoncering. Når varen er solgt, står vi for forsendelse, kommunikation med køberen og betalinger. Vil du købe? Shop et udvalg af populære mærker og kvalitetskontrollerede varer til overkommelige priser fra tusindvis af sælgere i én samlet købsproces. Alle varer kontrolleres manuelt og du har altid 30 dages returret.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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3.5

All reviews

(3,446)

1,391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Can’t reach customer service

Unfortunately, I can’t reach the customer service. The products that are shown on my account aren’t mine and I can’t reach anyone from the customer service. Can you please contact me?

Thanks, Vera

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Use PostNord, not Budbee :)

I ordered many times and I used to be unhappy with the delivery time. However, I cracked the code. Although Sellpy will take a few days to ship the order - which is normal, the problem was how long Budbee took... Ever since I have been using PostNord instead, the packages arrive on time or even a day sooner. Now 90% of my closet is Second hand and I love it :)

10 September 2023
Rated 2 out of 5 stars

Some of the clothes is broken and super…

Some of the clothes is broken and super dirty but it doesn’t say/show in the description and pictures. And the size of the shoe are not correct, I bought a size 37, however it shows UK size 3 which that’s 35/36in EU size. So the shoe is totally useless. This is the first time I tried a second hand clothes digital platform, due to support the circularity in fashion, howeve, I feel quite disappointed and I don’t think I will buy form them again, I also feel bad if I should return it or just give it away to my local second shop, since the return label is expensive and transportation costs more c02. i just feel so sad that the company has 0 quality control and misinformation for the products.

6 September 2023
Unprompted review
Rated 1 out of 5 stars

I'm such an idiot for selling with them

I regret my decision to join this company; it feels like a foolish move now. Instead of enlisting their help, I should have taken charge of selling the clothing myself. They seem to charge fees for every aspect of the process. Whenever an item doesn't sell within a few weeks, they automatically deduct funds from your Sellpy account. I entrusted them with a significant number of items, even footing the bill for packaging and other expenses. Sadly, I find myself not profiting but rather spending money. I urge you not to repeat my error; consider investing some effort into selling through platforms like Facebook.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Everything arrived fast and was in the…

Everything arrived fast and was in the described condition, can't believe I got that amount of really great clothes in mint condition for so little !
One pair of shoes was not the right size, but I just wrote to them and within 24 hours they sent me a return shipping label. Brilliant service

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick. Quality of clothes and prices were great.

28 June 2023
Sellpy logo

Reply from Sellpy

Hi Guilherme

Thank you very much for the lovely review! We are very happy that you have had a good experience with us!

We wish you a lovely day. 💚

Mvh
Sellpy

Rated 5 out of 5 stars

Good quality and great prices

Good quality and great prices, also easy to sell clothes

10 June 2023
Unprompted review
Sellpy logo

Reply from Sellpy

Hi Kenia

What a great review! Thank you for using Sellpy, you are contributing to a greener future! ♻️Thank you very much for your nice review!💚

Best regards
Sellpy

Rated 5 out of 5 stars

Always a pleasure

Always a five star experience

21 June 2023
Sellpy logo

Reply from Sellpy

Hi Ioana-Cristina Pascu!

How nice that you are happy with your purchases! That makes us very happy to hear. Thank you very much for your review and for using Sellpy! ♻️

Kind regards,
Sellpy Team

Rated 5 out of 5 stars

First order

I became a huge sellpy fan

17 June 2023
Sellpy logo

Reply from Sellpy

Hej Marco

How wonderful that you are happy with your experience with us! That makes us very happy to hear. Thank you very much for your review and for using Sellpy! ♻️

Regards
Sellpy

Rated 1 out of 5 stars

The quality was not as described

The quality was not as described. Was described with good condition, but items was falling apart. I recommend that Sellpy do better quality checks and do better descriptions of the items.

11 June 2023
Sellpy logo

Reply from Sellpy

Hi Christine,

We are so sorry to hear this!

Did you know that you can always claim items that does not iive up to your expectations, and get a full refund, and a free return ?

Please contact our customer service, and they will help you claim your item!

Regards
Sellpy

Rated 2 out of 5 stars

I have ordered from Sellpy a couple of…

I have ordered from Sellpy a couple of times, at this went well. Si I decided to sell my clothes on the platform so it turned in 3 bags to be sold. within a couple of weeks, 2 of those bags were sorted and listed. The third bag, which is marked as being recieved, has not been sorted though and I have contacted them 3 times now. First time it was brushed of as they were busy, second time they asked for 3 weeks more time and then they would get back to me. They never did. And now I have contacted them again and no reply yet. I have heard nothing about any type of compensation or about how they would like to handle this situation. I'm still waiting and hope to hear more, but so much time has passed now that I am questioning whether they will do anything about this.

19 June 2023
Unprompted review
Sellpy logo

Reply from Sellpy

Hi Hedith,

It sounds like there must have been a misunderstanding. We always make sure to look into these types of cases!

Please do write to our customer support team hello@sellpy.com and we will do our best to find out what has happend!

We apologise.

Regards
Sellpy

Rated 5 out of 5 stars

Insanely Good

Insanely Good !
Was not expecting anything close to it when I first used Sellpy. I paid 50 KR for a dress and when it arrived I could not believe my eyes. It was so clean, unworn, and honestly looks and feels like a good designer dress. I could not wrap my head around how good of a website it is ! Can surely recommend. (On the other hand, I cannot recommend websites such as Tise or Trendsales, or even Verstiare, people are trying to rip you off over old clothes for no reason).

25 May 2023
Unprompted review
Sellpy logo

Reply from Sellpy

Hi Sofia,

What a wonderfull review!

Thank you so much. We are happy to know that you were satisfied with your purchase. It warms our green hearts to know that you are contributing to a greener world. 💚

Best regards
Sellpy

Rated 5 out of 5 stars

best place to shop. ever

everything about shopping here delights me. the company has covered all the angles. the pictures show you exactly what to expect including defects. the prices are value for money. delivery and return works well. i am a delighted customer

22 April 2023
Unprompted review
Sellpy logo

Reply from Sellpy

Hi Tolulope!

How nice that you are happy with your purchases! That makes us very happy to hear. Thank you very much for your review and for using Sellpy! ♻️

Sellpy Team

Rated 5 out of 5 stars

Will be selling/buying more!

I sold some things through Sellpy and it is really easy and convenient. Also incredible customer support - they were very fast and real helpful to reply to a silly question of mine :) Will be selling/buying more!

12 February 2023
Unprompted review
Sellpy logo

Reply from Sellpy

Hi Bengisu

What again a fantastic and lovely review to have received on valentines day itself!

Thank you so much for the consistent support! It truly warms our green heart!

As always you are welcome in our customer services inboxes with all the silly questions you can think of 💚

Have a great day.

Best regards
Sellpy

Rated 5 out of 5 stars

I love it

Since i found Sellpy i dont buy clothes anywhere else. Im obsessed ❤️😍

31 January 2023
Unprompted review
Sellpy logo

Reply from Sellpy

Hi Paulina,

What a great review! Thank you for using Sellpy, you are contributing to a greener future! ♻️Thank you very much for your nice review! We are also obsessed with all our lovley customers!

This review warms our green heart! 💚


Best regards
Sellpy

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