SellMyTimeshareNOW Reviews 

426
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and guiding buyers and sellers smoothly through every single step of the entire process. People note that customer service representatives are always prompt in answering questions, providing detailed updates, and making complex transactions feel completely effortless and stress-free. Some reviewers were not happy with the pricing structure, noting that expensive upfront fees led to frustratingly long delays and zero actual results over many months. Consumers also felt that ongoing communication dropped significantly after initial payments were made, leaving them without adequate support or helpful guidance.

What people talk about most

Service

Consumers find service to be positive, noting that buying or selling a timeshare feels straightforward and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professional, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between buyers and... See more

Payment

Reviewers mention ambiguous feedback about payment, reflecting starkly contrasting experiences. Several... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maintenance Fee Protection Program: We are very satisfied with this scheme. We live in Scotland and we were totally ignorant regarding this type of scheme. However on joining our Agent whom we deal... See more

Company replied

Rated 5 out of 5 stars

Benjamin was awesome to work with on our timeshare purchase. He was very informative and let us know every step of the process what to expect. The closing was just as easy, once everything If you are... See more

Company replied

Rated 5 out of 5 stars

All those skeptical, this process work just as stated. The end result is that SMTN did as promised, found a buyer and helped facilitate the sale. The people involved were pleasant and professional. I... See more

Company replied

Rated 5 out of 5 stars

My wife and I purchased two one week time shares from Sell My Timeshare Now and absolutely could not have been more happy with the professional service that we received from Jennifer. She made the pr... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Since 2003, SellMyTimeshareNow has been the most trusted timeshare resale and rental company in the industry. We drive real results, making life easier for timeshare owners just like you.


Contact info

4.1

Great

TrustScore 4 out of 5

426 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(426)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had been looking to purchase a…

I had been looking to purchase a timeshare at Regal Vistas in Massanutten Resort for some time. I own another timeshare in fall there and I wanted one that would accommodate me and my two sons and their families during the summer, especially when the water park is open. So when I saw an offering at this service, I approached it with some apprehension, expecting pushy sales folks and such. I was pleasantly surprised at how easy they made it to complete the purchase. All of it was online and documents exchanged through DocuSign. The process took a couple of months, but I was in no rush and given the rules around real estate, it was handled well and I received the deed as expected in early February after starting around Christmas. They kept me well informed throughout and I highly recommend them to anyone looking to buy a timeshare in the open market.

24 April 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for taking the time to leave your review, Michael! We're thrilled to hear that your experience with us was smooth and exceeded your expectations. It's great knowing the process met your needs and timeline, and that you and your family have a vacation destination that you can enjoy in the summer. We understand that buying a timeshare on the resale market can seem daunting and we are happy to have earned your trust. Thank you for choosing SellMyTimeshareNow and congratulations on your Regal Vistas at Massanutten timeshare purchase!

Rated 1 out of 5 stars

They use deceptive practices

They use deceptive practices to earn your business. When I was thinking about signing up they mentioned it was likely to sell in 6 months and it's been a year. Every time I call for an update all they recommend is for me to drop the price. They don't market or do much else but list it on their website and the won't give you your money back.

22 April 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Jean, we are sorry to learn that our service did not meet your expectations, and we apologize that you feel you were misled. We are an online marketplace where timeshare owners can advertise their ownerships for sale to potential buyers and travelers. We guarantee to advertise your ownership on our marketplace until you receive and accept an offer. However, we cannot and do not guarantee any timeframe to receive an offer or for a successful sale, as a variety of factors can contribute to this including ownership, asking price, and other market conditions. We are unable to identify your account to research your individual situation as the email address used does not match any of our customer accounts. We have reached out to you to discuss your concerns. Please call us at your earliest convenience at 1-877-815-4227.

Rated 5 out of 5 stars

Sell My Timeshare NOW was excellent to work with and I would recommend their services.

Sell My Timeshare NOW was excellent to work with when selling my timeshare ownership. The process went according to their stated steps and my asking price was met 100% at closing. Their communication was regular as we moved through the sale and they always answered my calls and questions. (With a live representative!) I would highly recommend their services.

22 April 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to share your experience, Butch! We’re thrilled to hear our team kept you informed, answered every question promptly, and secured the exact price you were hoping for. It was a pleasure assisting you, and we’d be honored to help again whenever you need us. Thank you for choosing SellMyTimeshareNow and congratulations on selling your Ocean Oak Resort by Hilton Grand Vacations Club timeshare!

Rated 5 out of 5 stars

I recently purchased a timeshare with…

I recently purchased a timeshare with Marriott, and I couldn’t be more pleased with the entire experience. From the very beginning, the sales team was a pleasure to work with—professional, knowledgeable, and incredibly welcoming. They took the time to understand what I was looking for, answered all of my questions thoroughly, and walked me through the process with patience and care. There was no pressure—just a genuine desire to help me find the right option that would best fit my lifestyle and travel goals.

What stood out the most was how seamless and personalized the entire experience felt. The team made sure I had all the information I needed to make a confident decision, and their enthusiasm for the Marriott Vacation Club really came through. I’m excited about the flexibility and long-term value this investment offers, and I’m already looking forward to planning future trips.

Thank you again to the entire team for making this such a positive and enjoyable process. I’m proud to be part of the Marriott family and can’t wait to start creating unforgettable memories.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend SMTSN

I would highly recommend SMTSN. They keep you informed through the whole process of your sale. Very friendly. This was my first experience with them and wouldn't hesitate to use them again.

18 April 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for taking the time to leave your review, Pat! We're thrilled your first experience with us was a great one. Keeping you informed and feeling supported is exactly what we aim for—looking forward to helping you again in the future! Thank you for choosing SellMyTimeshareNow and congratulations on selling your Ocean 22 by Hilton Grand Vacations Club timeshare!

Rated 5 out of 5 stars

A great purchase experience - well recommended

We had a great experience with our purchase of a timeshare through "Sell My Timeshare Now." What was supposed to be 3-4 months to complete actually took less than two weeks! Everything was handled with incredible expertise and we appreciated a seamless transition!

12 February 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your review, Sue! We're thrilled to hear that your experience was smooth and exceeded your expectations. Our team takes pride in making the process as efficient and seamless as possible. Thank you for choosing SellMyTimeshareNow and congratulations on your Villa Preferred Access Club timeshare purchase!

Rated 5 out of 5 stars

t was a good thing to do business with…

t was a good thing to do business with STMN. Despite a minor hiccup, the service was still considered very good

25 March 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for leaving your review, Joe! We are very pleased to hear that you were overall satisfied with choosing to do business with us and we appreciate your patience as we worked to get the hiccup resolved. Thank you for choosing SellMyTimeshareNow and congratulations on your Zuana Beach Resort timeshare purchase!

Rated 1 out of 5 stars

Why would this be started as "What went…

Why would this be started as "What went wrong this time?" That has a rather negative sound to it. I would like these 5-star people to let us know how they succeeded. I have had my timeshare with SMTN for a while now and I don't even get a phone call from them. I do, however, see a lot of 1-star reviews on other sites so maybe I'm on the wrong site.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Sell my timeshare purchase…

My wife and I purchased a timeshare through sell my timeshare now. The agents were excellent they helped me through every process every step of the way. The contract and transition went smooth with no problems. I would recommend anyone that’s looking to purchase a timeshare use sell my timeshare now.

6 February 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your review, Freddie! We're thrilled to hear that our team made the process smooth and seamless for you and your wife. We appreciate your trust and are happy to have earned your business. Congratulations on your Club Wyndham Access timeshare purchase and thank you for recommending SellMyTimeshareNow!

Rated 5 out of 5 stars

Great communication

Great communication! Very pleased with this firm and the handling of the transaction.

10 March 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your review, Raymer! We are very pleased to hear that you were satisfied with your overall experience with us - thank you for choosing SellMyTimeshareNow again and congratulations on your Marriott's Timber Lodge timeshare purchase!

Rated 1 out of 5 stars

Cancelation problem

I send a lot of emails to the customer care to cancel the contract because it is still within 10 days. But I don't receive any response from the customer care since that.

11 March 2025
Unprompted review
Rated 5 out of 5 stars
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your review, Melanie! We are very pleased to hear that you are satisfied with the overall experience that you had selling your timeshare with us. We look forward to assisting you again in the very near future. Congratulations on your Ocean Oak Resort by Hilton Grand Vacations Club sale and thank you for choosing SellMyTimeshareNow!

Rated 1 out of 5 stars

It's a pity that you can't give a zero…

It's a pity that you can't give a zero rating or less. Our properties have been on sale in the USA for nearly 2 years now. Paid our fees and get nothing back. I have left countless messages and sent many emails requesting to speak to somebody and they are all hiding. I'm starting to think it's just a scam. It seems to me that they only want to help customers based in the USA and NOT the UK.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

This company deserves ZERO stars

This company deserves ZERO stars. It's a giant scam. DO NOT waste your dollars on this site. I should have known better. The old adage stands: If it sounds too good to be true, it is!

29 February 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

Title: SMTN is a Scam – They Take Your Money and Disappear

If I could give SMTN zero stars, I would. My partner and I were newly postpartum and looking for a legitimate way to sell our timeshare. After being bombarded with marketing emails about their Maintenance Fee Protection Program, we finally called in. The salesperson was incredibly friendly, reassuring, and made us believe this was a smart investment. They promised that our HOA fees would be reimbursed as long as our listing was available, and that similar listings were selling “left and right.” It all sounded great—so we paid $2,400 to list our timeshare, thinking we’d get that back (and more) within a year.

Fast forward a year later—our once-responsive salesperson vanished, replaced by generic automated emails. We later found out that in order to get reimbursed for HOA fees, SMTN had to first rent out our timeshare and get paid themselves—something we were never told upfront. And just when we thought this couldn’t get worse, we were told we now had to pay another $150 to remain in the “maintenance reimbursement program”—a cost that was conveniently left out of our initial conversation.

When I called in to express my frustration, they had the audacity to ask if I had referenced the contract with all the fine print outlining these details. No, I didn’t—because we had a newborn, were exhausted, and desperate for help. We were the perfect customers for their scam—too overwhelmed to comb through every hidden clause in a contract while just trying to survive life with a newborn. They know exactly who they’re preying on.

At this point, it’s clear SMTN is just a money trap. They rope you in with false promises, take thousands of dollars, and then disappear. You’re left doing all the work yourself to market and sell your listing, while they refuse to provide real customer service. When I asked why I couldn’t even get a real person to check in on my listing, they gave me the ridiculous excuse that “everyone is on different time zones.” Seriously??

SMTN does not care about you. They only care about getting your money. Unless you want to waste thousands on a useless listing, do yourself a favor and stay far, far away from this company.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service and guided us through a…

Great service and guided us through a direct timeshare purchase at the Westin in St. John. Kept us informed and we have no regrets!

25 February 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for providing your review, Jess! We are pleased to hear that you are happy with your experience with us and your new ownership. It was our pleasure to assist you, and we hope that you enjoy many happy vacations to come utilizing your new Westin St. John timeshare. Congratulations and thank you for choosing, SellMyTimeshareNow!

Rated 5 out of 5 stars

Our experience with the Maintenance Fee Program

Our experience with the Maintenance Fee Protection Program, provided as part of the services of SellMyTimeshareNow had been excellent as of today. We had benefit from this program for two years now. The process is easy to comply with and the staff is very knowledgeable and friendly. This program had made more worthy our decision of using SMTN services for the sale of our timeshare.

31 January 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your review, Sonia! We're thrilled to hear that the Maintenance Fee Protection Program has been a valuable part of your experience with SellMyTimeshareNow. Our team takes pride in making the process easy and providing top-notch support. We appreciate your trust in us and look forward to continuing to assist you!

Rated 1 out of 5 stars

Horrible experience

Horrible experience! Poor customer service. Had to file a dispute with my bank to get my money back.

21 February 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

At SellMyTimeshareNow, customer service is important to us. We are sorry to hear that your experience was not met to your satisfaction. We do our best to keep our customers happy and are passionate about making right of any issues that arise.
Based off the name you provided for your review; we are unable to locate your file. Should you have contacted Customer Care, we would have been happy to assist you and hear out your concerns.

Rated 5 out of 5 stars

Great Experience

I appreciate all the help I received in selling my Timeshare.
It made the process easy for me and I'm grateful.

1 January 2025
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your review, Dianne! It was our pleasure to assist you with the sale of your Global Discovery Vacations. Thank you for trusting us with your business and congratulations!

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