SelectQuote Reviews 

12,189
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, professional staff who make the process enjoyable and easy to understand. Many appreciate the smooth user experience, with agents providing clear communication, constant updates, and quick assistance throughout the entire process. People often highlight the efficiency and responsiveness, noting that their questions are answered patiently and thoroughly. However, some customers also noted that the process could be lengthy, taking several months to complete. A few other people also felt that communication was inconsistent, experiencing delays in responses, being transferred between multiple representatives, or having difficulty reaching someone for updates.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being friendly,... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, with many finding the process easy, straightforward, and... See more

Response time

Consumers find response times to be ambiguous, with some experiencing significant delays, such as waiting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried other carriers and I also used to sell life insurance, so I was shocked at the deal I got with Select Quote. They got me a policy with Pacific Life and the final premium was less than what the... See more

Company replied

Rated 5 out of 5 stars

They made my experience enjoyable and very easy to understand. I appreciated the call back when I could think about things and decide with no pressure. I also appreciated that he called me back at the... See more

Rated 5 out of 5 stars

It was very straightforward. Although it took longer than I thought for the entire process of getting the policy approved, a representative called me several times telling where it stood at the time... See more

Rated 5 out of 5 stars

I am very pleased with my experience. Not only were they super helpful with different options, but they were also informative about their products and what suits me and my family best. I appreciate ev... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,189)

1,180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The first time I got life insurance…

The first time I got life insurance with this company was better than this time. The main person that handle my policy through out the 2 months experience wasn’t that good her connection skills and interpersonal skills need to improve.

That last lady who helped me close the policy was great she took care of business

Mind you I’m a repeat customer. Next time I might use a different company.

16 June 2026
Rated 5 out of 5 stars

The process was quick and easy from…

The process was quick and easy from submitting my request online, talking the the CSR, and handoff to the agent. Great quote for the coverage I requested saving me money.

22 June 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that your experience, from submitting your request online to speaking with our team, was quick and easy! We appreciate you sharing your positive feedback.

Rated 4 out of 5 stars

The experience was fine

The experience was fine. I wasnt sure I had been approved for a few days after signing up and not sure who I was supposed to have for an agent. But as long as I'm covered is all I was concerned about.

17 June 2026
Rated 5 out of 5 stars

Great customer support

Working with select quote was SO easy. They quickly found an insurance policy that met my needs and kept me informed throughout the entire underwriting process. They offered support and assistance. When I did reach out to my select quote representative, she was very quick to respond and reassured me to trust the process.

18 June 2026
Rated 4 out of 5 stars

The rate l was quoted seemed…

The rate l was quoted seemed reasonable. The staff was nice and polite. There were numerous health questions which l understand. The problem l had with the questions was they were very repetitive. My total phone time was 112 minutes which seems too long. I would recommend Select Quote to others.

15 June 2026
Rated 5 out of 5 stars

The service was amazing

The service was amazing! I thought it would take days and was dreading the whole thing. I filled out a form online someone called with in 10min! They patiently went over everything with helping me pick the perfect plan. They were so caring about it making sure I understood everything. I can’t believe getting life insurance is this easy! Thank you so much.

19 June 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

We are so happy to hear that getting life insurance was such an easy and positive experience for you! We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Excellent, knowledgeable experience

Extremely pleasant experience, painless and quick and spoke to a real person who wasn't reading from a script!!
I was with SBLI for the past 40 years and they can't compete with pricing and especially the customer service I received. They saved me a lots of money!

17 June 2026

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