SelectQuote Reviews 

12,192
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, professional staff who make the process enjoyable and easy to understand. Many appreciate the smooth user experience, with agents providing clear communication, constant updates, and quick assistance throughout the entire process. People often highlight the efficiency and responsiveness, noting that their questions are answered patiently and thoroughly. However, some customers also noted that the process could be lengthy, taking several months to complete. A few other people also felt that communication was inconsistent, experiencing delays in responses, being transferred between multiple representatives, or having difficulty reaching someone for updates.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being friendly,... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Clients share positive opinions on user experience, with many finding the process easy, straightforward, and... See more

Response time

Consumers find response times to be ambiguous, with some experiencing significant delays, such as waiting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried other carriers and I also used to sell life insurance, so I was shocked at the deal I got with Select Quote. They got me a policy with Pacific Life and the final premium was less than what the... See more

Company replied

Rated 5 out of 5 stars

They made my experience enjoyable and very easy to understand. I appreciated the call back when I could think about things and decide with no pressure. I also appreciated that he called me back at the... See more

Rated 5 out of 5 stars

It was very straightforward. Although it took longer than I thought for the entire process of getting the policy approved, a representative called me several times telling where it stood at the time... See more

Rated 5 out of 5 stars

I am very pleased with my experience. Not only were they super helpful with different options, but they were also informative about their products and what suits me and my family best. I appreciate ev... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,192)

1,183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole team cooperated to…

The whole team cooperated to communicate between departments to complete underwriting and policy delivery. The application process was done well.

1 July 2026
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Reply from SelectQuote

We're so glad to hear our team's cooperation made your application and policy delivery smooth. We appreciate you acknowledging our efficient process!

Rated 5 out of 5 stars

customer service

customer service. quick to respond to questions

2 July 2026
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Reply from SelectQuote

We're so glad to hear that our team was quick to respond to your questions. We appreciate your kind words!

Rated 1 out of 5 stars

Lack of details and communication by…

Lack of details and communication by the reps. One of your reps said I didn’t qualify and hung up. Being transferred numerous times between reps starting basically over again each time. Whole?term? Never explained. Poor customer service.

2 July 2026
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Reply from SelectQuote

We are reviewing our internal processes to ensure our team provides clear information and consistent service. Your feedback is crucial for us to improve.

Rated 5 out of 5 stars

All agents were very helpful all…

All agents were very helpful all through the full process

2 July 2026
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Reply from SelectQuote

We are so happy to hear that our agents were very helpful throughout your process. We appreciate your kind words!

Rated 5 out of 5 stars

Staff was excellent and great at…

Staff was excellent and great at communicating throughout the process.

2 July 2026
SelectQuote logo

Reply from SelectQuote

We're so happy to hear our team provided excellent communication throughout your experience. Thank you for your kind words!

Rated 5 out of 5 stars

Happy to have cost effective life insurance…

Happy to get life insurance for peace of mind. Everyone I worked with was super nice. Rue went above and beyond to help me. Thanks again.

1 July 2026
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Reply from SelectQuote

We are so pleased to hear that you had such a positive experience securing your life insurance for peace of mind. We appreciate your kind words about our team's helpfulness.

Rated 5 out of 5 stars

Excellent job

Excellent job! Amazing support throughout the process and I acquired a life insurance policy that I feel will benefit my loved ones which provides me with peace of mind!

30 June 2026
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Reply from SelectQuote

We're so happy to hear that our support helped you secure a life insurance policy that provides peace of mind for your loved ones. We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

Mitch and Candi answered all questions…

Mitch and Candi answered all questions with absolute patience and professionalism. I don't think I'd have a policy without them. I am so grateful for their help, and would gladly pass their name on to anyone I know looking for help for lift insurance. I am beyond grateful to them.

18 June 2026
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Reply from SelectQuote

We are so delighted to hear about your wonderful experience with our team! It's truly rewarding to know that our colleagues provided you with such patient and professional assistance. We greatly appreciate your kind words and your willingness to recommend our services. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

The Representatives were professional

The Representatives were professional, very direct and honest in questions asked. Calls answered or returned in appropriate manner

29 June 2026
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Reply from SelectQuote

We're so happy to hear our team's professionalism and direct communication made a positive impression. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Terrific customer service - start to finish!

Everyone I dealt with at SelectQuote were great! Stephen Pursifull helped me first to get the quote and the right company, Traci Goodson kept me updated with the status of my medical info needed to get approved, and then once I was approved Tiffany Gargano helped me finalize my information. It was a very easy, hands on all the way, process! And I know I got the best price possible! Thank you!

1 July 2026
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Reply from SelectQuote

We are so happy to hear that our team provided such a positive and easy experience for you! We appreciate you acknowledging the efforts of our staff in helping you secure the best possible price. Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

All the representative or people I…

All the representative or people I spoke to are very helpful ,they answer all my questions and help me through the process of getting my life insurance . I am very thankful to each and everyone that helped me.Thank you and Mahalo.

1 July 2026
SelectQuote logo

Reply from SelectQuote

We are so happy to hear that our team was able to provide such helpful assistance and answer all of your questions throughout the process of securing your life insurance. We truly appreciate your kind words and positive feedback. Mahalo!

Rated 5 out of 5 stars

I had a excellent experience I was a…

I had a excellent experience I was a little hesitant because the whole process is over the phone and now a days scammers are lurking to get all your information however this company is safe proof and great.

1 July 2026
SelectQuote logo

Reply from SelectQuote

We are so happy to hear that we could provide you with an excellent and secure experience! We understand your initial hesitation and truly appreciate your trust in our process. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

They were very responsive and…

They were very responsive and completely on top of things!

25 June 2026
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Reply from SelectQuote

We're so glad to hear we were responsive and attentive to your needs. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy to work site

Easy to work site

2 July 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

We're so happy to hear that you found our site easy to work with. Your positive feedback is greatly appreciated, and we thank you for sharing your experience.

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