Banner for Seel
Seel logo
Visit website

Seel Reviews 

9,711
•
TrustScore 4.5 out of 5

4.4

e-Commerce Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 7,168 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the prompt and efficient refund process, noting that getting money back after dealing with a damaged delivery or missing package is remarkably fast. Consumers truly appreciate the reliable protection coverage, which provides incredible peace of mind when purchasing items online without worrying about unexpected issues. Though some reviewers were not happy with the support, mentioning poor communication, slow responses, and difficulties resolving issues through the online chat system. A few other people also felt that certain claims involved too much back and forth or stricter evidence requirements than expected.

What people talk about most

Refund

People report positive experiences with refund, highlighting fast and straightforward processing times where... See more

Service

Customers had positive experiences with service, often highlighting prompt, reliable assistance and quick... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick resolutions and fast... See more

Product

Users describe ambiguous interactions with product, as while some reviewers experienced severe disappointment... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, my experience with Seel was very positive! My negative was that I wasn’t offered a refund on my first contact regarding an item that hadn’t arrived after almost 2 months. Instead I was told t... See more

Rated 5 out of 5 stars

The package never got to me. I had trouble with a certain merchant, who used a delivery service I'd never heard of. I believe this might be because I'm in America and the merchant and quite probably t... See more

Rated 5 out of 5 stars

This was the easiest transaction ever ! Im so glad this makeup came with this because while I loved some of it I hated others. Honestly I’ve told all my friends about how easygoing this was. Im always... See more

Rated 5 out of 5 stars

Pretty good experience. Had to get a notary for a stolen package so it took longer than normal but overall the refund wqs in my favor. Definitely worth the extra to get the shipping insurance. Esp... See more

Company details

  1. e-Commerce Service
  2. also in
  3. e-Commerce Solution Provider

About Seel

Written by the company

Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!

Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.

If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(9,711)

7,596 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Seel is great

Seel is great. I was able to get a refund on a lost package in less than an hour. Great service and well worth the piece of mind.

28 October 2026
Rated 5 out of 5 stars

Best security

They helped me get my rightful money back after not receiving my package from an online shop and it was really uncomplicated

28 October 2026
Rated 5 out of 5 stars

I have been using DHGate for sometime…

I have been using DHGate for sometime now and some of their sellers are shady as f*c-* so it’s good to have Seel as a back up for your purchases protection. I have made two claims out off 100’s purchases but feel completely protected! 100% recommended!

27 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look