The package never got to me. I had trouble with a certain merchant, who used a delivery service I'd never heard of. I believe this might be because I'm in America and the merchant and quite probably t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was delivered in a very short time, allowing me to finish job I was doing. Telescopic ladders are great! Sturdy enough to do small or big job. And when you have finished they fold up to a v... See more
I have never needed to use Seel before on a purchase, never had a problem with a package not being delivered and I can’t believe how quick and helpful David was on the live chat. He helped me solve th... See more
My package just seemed to have disappeared. FedEx didn’t have any info regarding it either. Thank god I had Seel. It was so easy. They verified the package didn’t have any movement for days and iss... See more
Company details
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Glad I had them!
Without seal I probably would not have gotten my money back as my my order was never delivered!
31 October 2026
I wasn’t satisfied with a product and…
I wasn’t satisfied with a product and they quickly provided a solution and sent a refund.
3 November 2026
An item I ordered arrived damaged
An item I ordered arrived damaged, so I contacted Seel and after submitting pictures of the item I received a full refund.
31 October 2026
Resolved my missing package issue in a…
Resolved my missing package issue in a quick and timely fashion! Received my refund within hours!
21 September 2026
Very helpful and helpful me all the way…
Very quick and helped me all the way through the claim
30 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Refund time long n bs
31 October 2026
Reply from Seel
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
Prompt
I contacted Seel after not receiving a package due to an incorrect address on a shipping label. They promptly refunded my money within 2 days of request. I'm so thankful I chose this protection on my order.
31 October 2026
Replacement order imcomplete
I did not receive the entire order when I claimed it after it being stolen.
2 November 2026
Reply from Seel
Dear Customer,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
We have already paid the fees to the merchant. The replacement items will be delivered to you by the merchant.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
I’ve never used Seel but will definitely use them again
I’ve never used Seel but will definitely use them in the future! They are truly 100% worry free
30 October 2026
The product arrived with damaged…
The product arrived with damaged packaging and missing items, but Seel offered exceptional customer service and took care of it ASAP.
3 November 2026
I ordered 2 pairs of sneakers and only…
I ordered 2 pairs of sneakers and only received one. I requested a refund and the money was in my account in an hour. Normally after not receiving an item I would put 1 star. Not this time. Hassle free!! Great job. I will definitely order again
3 November 2026
Hassle free !
Seel refunded me for my undelivered item quickly and with no hassle at all. I’m so grateful for this! Thank you so much. I will definitely add Seel to all future eligible items.
3 November 2026
Reply from Seel
Dear Customer,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
Very easy to deal with
Very easy to deal with. Took care of my complaint quickly. Received my full refund no questions asked.Very impressed. Thank you for the great customer service and the quick response I really appreciate it.
3 November 2026
Fast Service
Provided resolution quickly with reasonable options. Money returned without delay.
3 November 2026
Horrendous
Horrendous! Despite having a valid reason for requesting a refund. And providing ALL the evidence. AND, requesting a return within a day of receiving the item. I was repeatedly denied a return, but instead Seel offered to refund 50 percent. The item was not worth 50 pence, let alone the price I paid. I just wanted my money back!!! What ever happened to consumer rights! Very poor service.
2 November 2026
Unprompted review
Reply from Seel
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused.
We are committed to continuously optimizing our product and service to ensure a better experience for both shoppers and merchants, and we appreciate your ongoing support.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
They think that I’m lying to them and…
They think that I’m lying to them and not even helpful
31 October 2026
Reply from Seel
Dear Customer,
Thank you for your feedback. We take all claims seriously and have noted the concerns raised in your review.
Because claims and account activity are subject to verification under our claims and compliance procedures, we are unable to discuss account-specific details publicly. Please contact us directly at support@seel.com so our team can review your case and respond to you personally.
We appreciate your understanding and cooperation.
Best regards,
Seel Support Team
So pleased they don’t want my problem…
So pleased they don’t want my problem sorted out and everything was great brilliant they are
30 October 2026
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