Seeded Reviews 144

Great customer service, very responsive and helpful. The tables I originally wanted were no longer available after I ordered them. The team helped me find a great substitution and made the transaction so easy. Very happy with my tables AND with the amazing people at LazySuzy!

Ordered a couple of items I could not get directly from West Elm. I couldn't see anything about shipping in my confirmation email first, but after contacting customer support, i got a quick and friendly answer and the products arrived on time too. Very happy with how things went.

Customer service was/is excellent! Great communication with Jess! Delivery was smooth and easy. Love my new office!

Chair arrived within a few days of ordering. Delivery was seamless. Ordered as expected and in great condition. Would definitely recommend ordering from this company. We love the chair!

Delivery was super fast! I expected delivery to be white glove but table was not set up. Have not opened boxes yet

Really well packaged and product looks great! Very happy with the entire experience.

Great delivery! I looked for so long for the couch/trundle bed combo and I found it only at LazySuzy. They were super communicative and responsive, and the delivery team was excellent!

From beginning to end Allie was such an amazing person to deal with. She assured me about my order each time I had questions and she made this entire purchase very easy and the delivery effortless. I would definitely order from LazySuzy again !

Great experience with this company! They had a chair I had been looking for and was discontinued everywhere. I placed the order on Monday and it arrived on Friday! Amazing! Packaging in good condition. Great service!

Prompt and safe delivery and extra helpful delivery service (carried my item up three flights). Piece was in perfect condition and clearly moved carefully from warehouse. Love this service so far!

Our order got delayed by two months. There was no phone number to call for customer service although email responses were usually back within a day. Our media console arrived damaged with cracked and splintering wood on the inside. The customer service team did reach out and apologize for the delay and damages and gave us a partial refund for our product since we were unwilling to wait for a new piece of furniture.

Really great customer service, much easier than dealing with the larger brands directly.

LazySuzy representatives were very responsive to all questions and delivery was scheduled in a timely manner. Delivery was also very efficient.

Arrived quickly. I had a question about the order, and they emailed me back almost immediately and resolved my concern. Would order again.

Ordered the West Elm Dexter outdoor bench from LazysSuzy as it was on sale on their website, but not on West Elm. Their customer service was excellent. Bench arrived quickly and looked just like the picture. It also arrived in great condition. Very happy with my purchase.

Only issue I had was there was no communciaton when product was getting ready and being shipped. I had forgotten about it

Timely delivery, updates on progress. Beautiful product. Good customer service. I really wanted to give this a 5 star rating but I can't because of the enormous amount of bubble wrap. (Especially w/ chair #2 which arrived first) Very environmentally unfriendly, and a burden to deal with. They are plastic chairs that fit in the box. Just a little protection around the edges should suffice.

Where has LazySuzy been my whole life? Easy from first to last, helpful responsive customer service. Oh, also, I love my Suelo outdoor sofa from CB2.

Great customer service and products came timely and look amazing in our backyard!

Waited months and months for this furniture. Finally got the small ottoman, which I have not opened yet. I still have not received the large coffee table. They want you to review what they send you the minute it is delivered, but before the entire order is fulfilled.