Secureparkingandstorage Reviews 4

The worst company I have ever dealt with … i will never ever use them awful

I rent 2 garages from this company and I've so far found the process to be simple and fast. The prices for the garages are a little high compared to the rest of the UK councils hence 4 stars but the other garages are simply not available with long waiting lists. The lock system is good and prevents the need for faffy keys the lease terms are good if you change your needs with only a month notice to vacate. Overall I'd recommend SPS for storage.

I have been renting a garage from Secure Parking and Storage for many years.
In January 2024 I received a text message from them telling me that repairs were to be done to the wooden door frames, guttering and the roof renewed. The woodwork was very rotten in places, guttering damage or missing and my garage roof leaked in various places.
I was told to empty the contents of my garage so that repairs could begin at the end of February 2024.
So I emptied my garage and waited for the repairs to be done.
By April no repairs had been done, some scaffolding had been erected and it seems that during the putting up of the scaffolding a hole had been made in my garage roof!!!
Since April 2024 I have phoned Secure Parking and Storage pretty much every month, often two or three times or more a month to find out when repairs would be started and completed.
Every time I was told "Very soon", "within the next few weeks" other excuses for the work not being done included "waiting for a survey or waiting for the materials".
I have also emailed them but I never received a reply!
It is now March 2025, some woodwork has been replaced and new guttering installed, but the roof has still not been replaced.
So whenever it rains, the rainwater pours through the holes in the roof.
I still cannot use my garage as anything I put in there will get soaked.
Secure Parking and Storage are still taking my payment, rent via direct debit for a garage that I can't use.
I have often asked for a refund of this rent money and so far have had a refund of three months rent money.
I am still regularly phoning them but I still get the same response, they are "looking into it, or the repairs will be done soon".
So over one year since repairs were meant to have been done and I still can't use my garage yet I am still being charged rent for the garage.
I shall be taking legal advice regarding this matter.
Secure Parking and Storage are very badly organised, poor service, no communication, fail to reply to my phone calls and emails.

Disgrace! Have unlawfully and without notice entered my garage and restricted my access. Unprofessional company by all accounts- their website indicates we’re still in lockdown!