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Secure Xsolla Reviews 4,225

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 474 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that the staff are patient, kind, and polite. Many people appreciate the quick response times and the efficiency with which their issues are resolved, often describing the service as fast, friendly, and helpful. However, some customers experienced difficulties with payment methods, including declined transactions and issues with processing payments. A few other people also felt that the email support was not as effective as the live chat, mentioning automated responses and a lack of resolution for their problems.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the support agents for being... See more

Staff

Users describe positive interactions with staff, highlighting their patience, kindness, and efficiency. Many... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the swiftness and efficiency of... See more

Payment

Clients share ambiguous opinions on payment. While some customers report positive experiences, such as easy... See more

Service

Reviewers mention positive feedback about service. Many customers praise the quick, helpful, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Miya was great. She was patient with my slow typing, understood what I was asking her and responded appropriately with the correct communication wordage that allowed me to understand her responses. I... See more

Company replied

Rated 4 out of 5 stars

The live chat was absolutely 100/10 experience, the email support however is the only reason I'm docking a star because they made my situation sound hopeless. Live chat told me the issue and resolutio... See more

Company replied

Rated 5 out of 5 stars

They are very efficient. Whenever I have questions, they answer me kindly and politely. Recently I was very anxious about a payment. I was reassured that everything is alright, thanks to their good se... See more

Company replied

Rated 5 out of 5 stars

Such an amazing help, I was able to retrieve my previous receipts from my old previous account. Mochi was patient, nice, and overall an amazing help. thank you so much! He found a quick solution and p... See more

Company replied


Company details

  1. Gaming service Provider
  2. Hobby Store

Written by the company

Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best Support and payment service

Best company after some unknown chargebacks that were made by the bank not me they gave me a second chance and they unrestricted and helped me

29 April 2026
Unprompted review
Secure Xsolla logo

Reply from Secure Xsolla

Hello Hayden!

Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!

Rated 5 out of 5 stars

5 stars

The customer service was really helpful

27 April 2026
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Reply from Secure Xsolla

Hello!

Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.

Rated 1 out of 5 stars

Horrific Customer Service

You didn’t read my problem and sent me a reply that had nothing to do with it. Would never recommend dealing with you ever again in any way.

27 April 2026
Secure Xsolla logo

Reply from Secure Xsolla

Hello!

We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.

Thank you.

Rated 4 out of 5 stars

Just a fun game .

Just a fun game .. Have been playing it for a number of years. Good rewards.

27 April 2026
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Reply from Secure Xsolla

Hello!

We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!

Rated 5 out of 5 stars

Responsiveness

27 April 2026
Secure Xsolla logo

Reply from Secure Xsolla

Hello!

We are glad to hear we were able to help you. Thank you for your kind words!

Rated 5 out of 5 stars

Smooth Experience

Quick, helpful, and professional support. My issue was resolved smoothly.

24 April 2026
Unprompted review
Secure Xsolla logo

Reply from Secure Xsolla

Hi!

Thank you for your review. We are happy to assist our customers with any issues!

Rated 5 out of 5 stars

Problem Solved

Stark was great helped me get my problem solved and I am very grateful!!!

21 April 2026
Unprompted review
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Reply from Secure Xsolla

Hi!

Thank you so much for highlighting our agent's work! Please, feel free to reach us back any time if you have any questions, our support team is always ready to help!

Rated 5 out of 5 stars

The customer service are polite and…

The customer service are polite and friendly

20 April 2026
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Reply from Secure Xsolla

Hello!

We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!

Rated 5 out of 5 stars

teddy bear

good support team especially Ted big ups too him got my refund under 2 minutes

20 April 2026
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Reply from Secure Xsolla

Hello!

We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!

Rated 5 out of 5 stars

Very good

Very good, the support is well attended.

20 April 2026
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Reply from Secure Xsolla

Hello!

Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!

Rated 1 out of 5 stars

Pretty much never accepts transactions…

Pretty much never accepts transactions and enver expalins why they cant

20 April 2026
Unprompted review
Secure Xsolla logo

Reply from Secure Xsolla

Hello!

We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.

Thank you.

Rated 5 out of 5 stars

Love the customer service

The best help.you can ask for

19 April 2026
Unprompted review
Secure Xsolla logo

Reply from Secure Xsolla

Hi!

Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.

Rated 5 out of 5 stars

Very nice stuff

Very nice stuff, they sorted my issue very quickly. Thank you so much

17 April 2026
Unprompted review
Secure Xsolla logo

Reply from Secure Xsolla

Hello George!

We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!

Rated 5 out of 5 stars

Gave me a refund when I needed help

Gave me a refund when I needed help
Was quick, polite and very helpful and easy.
Very Appreciative!

16 April 2026
Unprompted review
Secure Xsolla logo

Reply from Secure Xsolla

Hello!

We are glad to hear we were able to help you. Thank you for your kind words!

Rated 5 out of 5 stars

The customer service is absolutely…

The customer service is absolutely amazing, always finding a way to help you with everything, 100/10 always ending the chat happy, thank you again for all your help!

13 April 2026
Unprompted review
Secure Xsolla logo

Reply from Secure Xsolla

Hello Tazz,

We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!

Rated 5 out of 5 stars

fast assistance

extremely easy-going, very helpful and quick to the result.

13 April 2026
Secure Xsolla logo

Reply from Secure Xsolla

Hi!

Thank you for your kind words! Enjoy the Game!

Rated 5 out of 5 stars

I had an issue with Twitch

I had an issue with Twitch; or rather their tack of service.
Which still is not resolved, btw.
Your guys stopped it from your side; which is great.
Thank you.

13 April 2026
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Reply from Secure Xsolla

Hello!

We appreciate your feedback. We are happy to help our customers at any time!

Rated 5 out of 5 stars

Customer service actually did something…

Customer service actually did something for once, they were committed to making sure I got the bundle I paid for in a reasonable time frame. Customer care is always polite and personable, very friendly.

12 April 2026
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Reply from Secure Xsolla

Hello Noshan!

We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!

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