Miya was great. She was patient with my slow typing, understood what I was asking her and responded appropriately with the correct communication wordage that allowed me to understand her responses. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The live chat was absolutely 100/10 experience, the email support however is the only reason I'm docking a star because they made my situation sound hopeless. Live chat told me the issue and resolutio... See more
Company replied
They are very efficient. Whenever I have questions, they answer me kindly and politely. Recently I was very anxious about a payment. I was reassured that everything is alright, thanks to their good se... See more
Company replied
Such an amazing help, I was able to retrieve my previous receipts from my old previous account. Mochi was patient, nice, and overall an amazing help. thank you so much! He found a quick solution and p... See more
Company replied
Company details
Written by the company
Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
Contact info
15260 Ventura Boulevard Suite 2230 Sherman Oaks, 91403, Los Angeles, United States
- support@xsolla.com
- secure.xsolla.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Support and payment service
Best company after some unknown chargebacks that were made by the bank not me they gave me a second chance and they unrestricted and helped me
29 April 2026
Unprompted review
Reply from Secure Xsolla
Hello Hayden!
Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!
Reply from Secure Xsolla
Hello!
Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.
Horrific Customer Service
You didn’t read my problem and sent me a reply that had nothing to do with it. Would never recommend dealing with you ever again in any way.
27 April 2026
Reply from Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
Just a fun game .
Just a fun game .. Have been playing it for a number of years. Good rewards.
27 April 2026
Reply from Secure Xsolla
Hello!
We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!
Responsiveness
27 April 2026
Reply from Secure Xsolla
Hello!
We are glad to hear we were able to help you. Thank you for your kind words!
Smooth Experience
Quick, helpful, and professional support. My issue was resolved smoothly.
24 April 2026
Unprompted review
Reply from Secure Xsolla
Hi!
Thank you for your review. We are happy to assist our customers with any issues!
Problem Solved
Stark was great helped me get my problem solved and I am very grateful!!!
21 April 2026
Unprompted review
Reply from Secure Xsolla
Hi!
Thank you so much for highlighting our agent's work! Please, feel free to reach us back any time if you have any questions, our support team is always ready to help!
Reply from Secure Xsolla
Hello!
We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
teddy bear
good support team especially Ted big ups too him got my refund under 2 minutes
20 April 2026
Reply from Secure Xsolla
Hello!
We are glad to hear that you were pleased with our agent's performance. Thank you for shopping with us!
Reply from Secure Xsolla
Hello!
Thank you for your kind words. We are happy you liked our agent's support. Thank you for your feedback!
Pretty much never accepts transactions…
Pretty much never accepts transactions and enver expalins why they cant
20 April 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
Reply from Secure Xsolla
Hi!
Thank you for sharing your experience with our support team. We are glad to know your issue was handled by a professional.
Very nice stuff
Very nice stuff, they sorted my issue very quickly. Thank you so much
17 April 2026
Unprompted review
Reply from Secure Xsolla
Hello George!
We are thrilled that you liked our support. We appreciate your feedback. Enjoy the Game!
Gave me a refund when I needed help
Gave me a refund when I needed help
Was quick, polite and very helpful and easy.
Very Appreciative!
16 April 2026
Unprompted review
Reply from Secure Xsolla
Hello!
We are glad to hear we were able to help you. Thank you for your kind words!
The customer service is absolutely…
The customer service is absolutely amazing, always finding a way to help you with everything, 100/10 always ending the chat happy, thank you again for all your help!
13 April 2026
Unprompted review
Reply from Secure Xsolla
Hello Tazz,
We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
Reply from Secure Xsolla
Hi!
Thank you for your kind words! Enjoy the Game!
I had an issue with Twitch
I had an issue with Twitch; or rather their tack of service.
Which still is not resolved, btw.
Your guys stopped it from your side; which is great.
Thank you.
13 April 2026
Reply from Secure Xsolla
Hello!
We appreciate your feedback. We are happy to help our customers at any time!
Never an issue either my purchase and…
Never an issue either my purchase and if so it’s corrected immediately, thank you !!!
13 April 2026
Reply from Secure Xsolla
Hi!
Thank you for pointing our agent's work. Thanks for your kind words! Enjoy the Game!
Love the platform everything’s so easy
13 April 2026
Reply from Secure Xsolla
Hello!
Thank you for highlighting our agent's performance. We are happy to know your issue was handled by a professional.
Customer service actually did something…
Customer service actually did something for once, they were committed to making sure I got the bundle I paid for in a reasonable time frame. Customer care is always polite and personable, very friendly.
12 April 2026
Reply from Secure Xsolla
Hello Noshan!
We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
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