Secure Xsolla Reviews 4,225

Mochi is a great customer supporter we thank her with all our village

Couldn't figure why my payment couldn't be done and in less than 10 min it was good.

Hardest who helped me was very helpful.

Fantastic, I got a refund when I accidentally purchased the wrong subscription. Thank you, Vasya!

I purchased a package for 14.99 and I never received my goodies. 14.99 is a lot to lose, especially when you don't even get what you purchased.
Am I doing something wrong? I purchase almost everyday, this is the 1st time it has happened to me. Please Help

Excellent service and products

I had an issue with unauthorized Roblox charges through Xsolla, and the support team was extremely helpful throughout the whole process.

They were very responsive, professional, patient, and incredibly kind. The agent took the time to investigate everything carefully, explain each step clearly, reassure me, and help me submit a fraud claim quickly.

I truly appreciated the kindness, understanding, and seriousness with which they handled my situation from start to finish. Excellent customer service experience — one of the best support interactions I’ve had!

hi soo good more

Quickly resolved an issue related I was facing. Loved that I didn’t have to go through the issue multiple times.

Commendable service.

XSolla have always been a great pleasure to work out any issues I may have. I wanted something transferred in this case from an old account to a new one and they went above and beyond to make sure it was done, huge thanks to Oslo for being such a wonderful person to talk to and the swift replies! :)

Very disappointed with customer service using phrases like FAMILY FRAUD, SUSPENSION OF MY ACCOUNT, PERMANENTLY BANNED as threatening excuses for not refunding my £24.99 poor poor services.

Just terrible it’s like you’re feeding their greedy pockets and slot fun is way worse than the real thing I don’t know why I continue to stupidly pay for the coins it’s ridiculous how fast they go and payback is terrible

They are very efficient. Whenever I have questions, they answer me kindly and politely. Recently I was very anxious about a payment. I was reassured that everything is alright, thanks to their good service. I didn't encounter any difficulties with the payment method. I was happy to learn that they have a means of communication via WhatsApp.

Was having issues with my account and wanted help service is supper friendly and helpful with my issue. Specifically Harresh who helped me with my issue and even tho it took time still kept me updated on the situation.

Fast to respond

Amazing customer support solved my issue that I was having for months on end in less than an hour. I am deeply grateful and pleased!

Easy buying and straightforward, I can use Apple Pay as well. I have had problem with items bought didn’t receive it but customer service team solve problem quickly, I was a bit concerned at first but service team put me at ease, there was a follow up 2 days after the issue occurred to make sure everything went smoothly - I would rate 5/5 great team here.
P.S. I should get couple legendary pieces for those inconveniences Lol 😜, kidding - All great happy with the service thanks you all

Miya was great. She was patient with my slow typing, understood what I was asking her and responded appropriately with the correct communication wordage that allowed me to understand her responses. I didn’t like the fact that I had to send a picture of my card showing the first 6 numbers and the last 4 at the end, along with the expiration date to her to verify it was me and that my name was on the card.
My problem was resolved and it didn’t take too long to fix it.